1. Wayne MacDonald
39 Boylston Street #924
Boston, MA 02116
(617) 631-2915 wpmacdonald4@gmail.com
Professional Profile
 Customer Service, administrative and supervisory experience in diverse industries, including Retail,
Hospitality and Food Service, Health Insurance and Medical Records, Private Security and Law
 Self-Motivated with ability to work in a fast-paced multi-task environment
 Articulate communicator and listener, able to assess information and make decisions
 ServSafe Certification in March of 2014
Work Experience
Event Customer Service - Private Contractor 2012-present
Back Bay Staffing Group, Marathon Staffing, Ovation Staffing, Buckalew Hospitality Boston, MA
 Welcomed and registered attendees at convention center events of up to 10,000 guests
 Provided attendees with direction, and updated changes in convention scheduled events and sessions
 Verified attendees had proper event identification at all points of entry
 Sales of sponsor products on the exhibition floor of The Boston Convention and Exhibition Center
Driver Helper- Part-Time 2012-2013
United Parcel Service Boston, MA
 Assisted route drivers with home and business delivery of envelopes and packages
 Used UPS electronic tracking system to deliver parcels and to receive new packages into system
Kitchen Food Service/ Dishwasher 2007-2011
Aramark Food Service Boston, MA
 Unloaded food truck and rotated stock in walk-in refrigerator and freezer
 Experienced in all aspects of food service including dishwashing and kitchen maintenance
Garage Attendant 2005-2007
Atelier 505/ Druker Company Boston, MA
 Responsible for daily valet operation of vehicles of residents and their guests
 Maintained shift log book, controlled locked key box, secured and cleaned garage
 Coordinated residents service needs with Doorman and Concierge as needed throughout shift
Sales Associate 2002-2005
Macy’s Boston, MA
 Interacted with over 100 customers daily, meeting or exceeding sales goal target
 Performed cashier duties; opened new store credit accounts at point of sale
 Kept sales floor adequately stocked and appropriately priced for all store events
 Created and maintained themed merchandise displays to enhance shoppers experience
 Nominated for Sales Associate of the year in 2004
Education
Northeastern University Boston, MA
Bachelor of Science