A.J. Douglas is seeking a position utilizing his education and experience. He has an Associate's Degree in Business Administration from Henry Ford Community College and is pursuing a Bachelor's Degree in Business from Eastern Michigan University expected to graduate in May 2017. He has over 10 years of experience in customer service, sales, and operations roles in various industries including automotive parts manufacturing, food service, and retail. His skills include quality control, inventory management, customer service, and sales. He is bilingual and describes himself as self-disciplined, creative, and passionate about achieving excellence.

1. A.J. DOUGLAS
24379 Emily Dr. Brownstown, MI 48183. Cell: 734-301-9930. Email: ajdouglas1@yahoo.com
EDUCATION
Business Administration(AssociatedDegree) August 2012
HENRY FORD COMMUNITY COLLEGE - DEARBORN, MI, USA
Business Program (Marketing) Expected graduation date May 2017
EASTERN MICHIGAN UNIVERSITY - Ypsalanti, MI, USA
Work Experience
Machine Operator
Johnsons Control / Yanfeng Global Automotive Interiors May 2015 - Present
Monroe, MI
. Operate Machinery with efficiency and safety according to company standards.
. Make sure the parts built within company and customer quality specification.
. Quality control each made parts to grantee parts are built to meet customer specs.
Customer Service
Mobil Gas Station/Attendant Dec. 2014- April 2015
Southfield, MI, USA
. Greet customers to a welcoming environment and assist them to purchase products.
. Assist customers fueling their vehicles.
. Maintain a clean and friendly environment at all times.
. Keep records of inventory sold, prepare orders to keep inventory at needed stock level to run efficiently.
. Responsible for receiving orders and make payment for all distributors.
CUSTOMER SERVICE / CHIEF
Sajouna Restaurant June 2012 – Dec. 2014
Dearborn Heights, MI, USA
· Assign employees to the correct position to ensure efficient running of operations.
· Prepare menu items to the highest quality according to Sajouna recipe.
· Maintain full maintenance and cleaning schedule for all restaurant equipment.
VALET PARKING ATTENDANT / CUSTOMER SERVICE
A Star Valet Inc. May 2011 - Jan. 2012
Dearborn, MI, USA
· Responsible for greeting customers and assist them with directions.
· Prepare parking tags with assigned numbers to each customer to ensure fast and efficient service.

2. · Make sure each customer vehicle is parked in the correct and safe location, to prevent damage and mix up.
SALES CLERK / WAREHOUSE ASSOCIATE
Toys R Us Sep. 2011 - Feb. 2012
Southgate, MI, USA
· Assist customers to make the right decision on their purchase, using product knowledge.
· Responsible for maintain inventory and product inspection to make sure all products received meet
manufactures specification.
· Responsible for stocking shelves.
· Up sell products to customers using product knowledge and sales techniques.
· Responsible for loading and unloading delivery trucks in a safe and efficient manner.
ADVERTISING/ CUSTOMER SERVICE
Douglas Carpet Cleaning Co. Jan. 2008 - May 2011
Dearborn, MI, USA
· Maintain full maintenance and cleaning schedule for all vehicles and cleaning equipment.
· Handle all customer complaints to guarantee 100% satisfaction.
· Responsible for maintaining inventory for all cleaning products and spare parts.
· Inspect finished projects to guarantee all jobs are done according to company standards.
· Contact current and perspective customers to increase business.
· Using selling techniques to up sell cleaning product and cleaning services to customers.
Skills and Accomplishments
OBJECTIVES
Obtain a Position utilizing my personal and educational skills that will enhance the growth of the
corporation.
PERSONAL PROFILE
I am a self-disciplined, professional who possesses first class communication skills and a passion for
excellence. I thrive on pressure and have consistently achieved and exceeded targets.
QUALIFICATIONS
· Creative individual with excellent sales experience.
· Excellent knowledge in quality control and product improvement.
· Demonstrate highly developed negotiation and interpersonal skills.
· Strong written and oral communication skills.
· Excellent organizational and planning skills
· Excellent knowledge of gathering, analyzing and interpreting data.
LANGUAGES: Bilingual.