1. DHARMENDRA SINGH
A 152, Street no-8
Gagan Vihar Mitha Pur Ext.
Badar pur New Delhi-44
Mob. – 09911939711
Email:dharmendras4470@gmail.com
Objective:
To work in challenging environment, which provide opportunities for learning and to employ the knowledge gained, in the
interests of the organization? To work with an organization for a better growth prospects also.
Working Experience: Total work experience 6 years
Currently I am Associated with Progressive InfoTech Pvt. Ltd. From 1st
jan 2016 as residence Engineer at Usha
International Ltd. Gurgoan
Daily routine & Rolls and Responsibility
Check projectors, VC daily and submit status Reports of its and attend call from users as well as senior level users and try
to resolved challenges shortly and installation configuration of office 365 including one drive, Skype for business, resolve
logging issue. Changing the Laptop hardware Accessories as dell vostro 1014, 2420, 3460, Toshiba S-40, B-40, C-40 and
R-700
Trimax IT Infrastructure & Service Ltd
I was associated with Trimax IT infrastructure & Services Ltd. and Worked as an IT Engineer, in North Region from 17
April 2008 to till 30th
Dec 2015. Posted at as a residence Eng. At Godrej Okhla site manages with more than 500 user’s
network. Daily routine & Rolls and Responsibility to check network connectivity of all location, check ticket and close
calls analyzing nature of challenge and update to seniors .Managed clients DNA, DLSA, G.B. Pant Hospital, Delhi Jal
Board, MCD and Godrej ware houses.
Job Profile
Following Operation I managed in my worked tenure at Trimax IT Infrastructure. Trouble shooting of all Operating
System, Hardware and network related issues from Regional office.
Installations, Configuration & up gradation:
a) Installation of all Operating System as well as win9x, win2k, win xp, win vista, win 7 , win 8.
b) Application : ms office, adobe reader, Antivirus,
c) Up gradation of Applications & O/S.
d) Installation of Network Printer, DeskJet Printer all in one & basic Trouble Shooting.
e) Installation of all type of systems HP, IBM, Lenovo, Dell, Hcl.
f) Good knowledge of assembling system Hardware with Parts.
g) Installation of Antivirus Symantec, MacAfee, Quick Heal, & Other.
h) Configuration of E-mail Accounts with multiple Profile backup & Restore its Data base Marinating address book and
Migration *.dbx to *.pst.

2. i) Installation Configuration of Network Devices As far Print server, Switch, Rj-45 & Hub Connect Systems on network to
use the resources & deployment.
j) Map Network drives and Internet Access Settings with Proxy Setting.
k) Installation Configuration BAAN Software.
l) Managing data Backup, IT inventory of all outlets.
m) Knowledge of desktop settings.
Trouble Shooting:
)a Well Diagnosing, Trouble Shooting of Operating System & Applications.
)b Well Expose Diagnosing The Hardware and replace Those faulty Part and Book the call warranty Hardware
replacement of Various brand of Laptop and desktop ( Dell, HP, IBM, HCL, etc.
)c Testing of networks by preferable tools and Resolve its faults.
)d Trouble Shoot issues on remotely and telephonically.
)e Troubleshoot hardware problems with network cards, video cards, sound cards, modems etc.
)f Repair outlook Pst using preferable tool.
)g Resolve L1 &L2 Level Issue As Well As Desktop & Network.
)h Team Management and organize The Workflow Handling Call Escalation.
)i Working on all others module as mentioned in company’s job profile.
Server Profile..
a) Installation of Server operating system Win 2k, Win 2k3 & win2k8.
b) Creating of User Accounts and apply permission on them.
c) Joining of Domains.
d) Concept of IP Addressing.
e) Concept of OSI Layers.
f) Concept & Creation DNS, DHCP Server.
g) Installation of Active Directory & Create DC, ADC & CDC.
Responsibility...
a) Preparing desktop/laptops for new hires.
b) Re-imaging the machine as and when required
c ) Installation and Configuring, Up gradation Support MS office, Libra office3.5/4.1, Adobe
Reader antivirus, Mozilla Thunderbird, MS Outlook mail in user end. Application/software as
And when required

3. d) Troubleshooting issue with OS software, hardware and application.
e) Coordinate with vendors to get the faulty hardware replaced.
F ) Maintain the local inventory records and put a request for purchases when required.
g). Give a new Orientation to new employee.
h) Support conference room is required.
i) Participate in assigned projects.
j) Identify process improvements.
k) Basic understanding of networking.
l) Demonstrate strong analytical and problem solving skills on desktops, laptops and
business application As BAAN support.
m) Ability to use available tools to provide rapid resolutions.
n) Ability to communicate technical Information in an easy to understand manner.
o) Manage of user accounts group of access control of user profile data back up and Restore.
p) Remote management though remote desktop connection, Net meeting, Team Viewer, Ammyy Admin, Vnc etc.
q) Inventory, Audit, Ticketing.
r) Installation Configuration of local printer, Network Printer & Peripherals Devices.
g) Configuration of Lan TCP/IP Vi-fi and Troubleshoot Network Connectivity at user end.
Job Profile on User Accounts.
a) Resolve Issue of Logging, Password.
b) Resolve issue of temp user Profile.
c) Joining of domain and rights on them.
Technical Skills
Operating System : Win 2002/win XP, win7 & win8, win server2k3 & win server 2k8
Packages/Tools : MS-Office
Remote Support. Hardware Engineer/FMS Engineer, Backup & Restore. Installation & Configuration Ms Outlook Multi
Profile. User Accounts. Network, Technical support, Desktop support environment
Technical Qualification:
Honors Diploma in Enterprise Network & Security Management From Institute of IACM Packages are A+ MCSE, CCNA..
One certification of MCP.
Educational Qualification
Bachelor Degree completed Bageshwari Sichuan Sans than (Gorakhpur Pur University)

4. Higher Secondary: High School (Math’s Physics Chemistry & BIO) from UP Allahabad Board
Senior Secondary: Intermediate (Physics, Chem. & BIO) from UP Allahabad Board.
Personal Information:
Date of Birth : 2nd
July, 1985
Language Known : Hindi, English
Nationality : Indian
Sex : Male
Marital Status : Married
Hobbies : Operating Computer, Surfing, internet
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Date: (Dharmendra Singh)
Place: