1. Sameh Khalifa
Address: 714, LagoVista Tower B, IMPZ, Dubai
Email: sakhalifa2013@gmail.com
Mobile: (+971) 554103481
OBJECTIVE
I’m looking for an opportunity to prove my worth and advance my career as far as
possible. I am a highly motivated individual, effective team player with excellent
leadership skills and highly dedicated to my work. I am confident that given a chance
would prove that I can become an asset to any organization in a very short time.
PERSONAL INFORMATION
Nationality: American
Date of birth: 14 October,1983.
PLACE OF BIRTH: Wisconsin State, U.S.A.
Resident of: Dubai, UAE.
Gender: Male
Military Status: Exempted.
Marital Status: Married
Driving license: - International driving License, Dubai license “Currently finalizing the
driving classes“
Personal SKILLS:
• Energetic and self driven
• Organized and reliable
• Experienced in solution selling
• Ability to manage time and to prioritize task
• Powerful presentation skill
• Relationship builder (Building long terms and trustworthy relationships with
business partners).
• High level of technology expertise within the IT, Software and Physical
security areas.
• Good experience with strategic responsibilities (analyze, decision, planning,
execution)
• Strategic approach (Holistic view and ability to develop, set and follow plan)
• Ability to adapt easily and to work under pressure as long as personal
demands are met.
• Prior Experience with CRM systems coupled with a solid understanding of
its overall integration and influence on key business/sales processes
• Fast learner and very keen tolearn and to gain more experience.

2. • Pro-active & independent, yet a team worker
• Information seeking and Leadership skills.
• Ability to provide information to others in a simple and easy manner.
• Technical knowledge in order to provide first level technical information
Date: Current Position
June 2013- Present IT Business & Solutions Consultant
“Linksys by Cisco Systems”
Middle East & Africa
“Employer”
“Sutherland Global services”
JOB Description
Manage a relationship with network of our existing clients in assigned region*
.and continually developing new clients on the assigned territory
Project Manage when needed and monitoring client satisfaction in terms of*
.milestones
* Provide month on month sales forecast and achieve desired results year to
date.
Set up meetings with key decision makers within the relevant authorities,*
.directly or with the assistance of local agents or local diplomatic means
* Understand client needs and turn them in winning proposals.
* Using Right Now CRM software and Oracle database software to analyze
collected date to come up with innovative solutions for customer-related
problems and business needs.
* Cooperate with relevant International trade associations in any targeted
country and/or identify potential opportunities for other market
diversification and penetration.
Achieve assigned sales revenue, margin and expense targets in the assigned*
region and/or territory
* Meeting with clients to determine requirements and travelling to customer
sites when if needed.
Effectively manage the entire sales cycle processes including required*
reporting and forecasting activities
Establish and maintain high quality sales processes in order to improve sales*
.efficiency and quality thorough close tracking and time management
* Work with project team to scope new project opportunities and hand-off to
the project lead.
Work closely with other members of the sales team to enhance sales*
and externally and to contribute to overall saleseffectiveness, internally
development by collaborating with other teams.
Marketing action by assisting and/or organizing conferences, seminars to*
promote the brand name.
* Awareness of key metrics and targets working on an incident, as well as
when resolution is complex and requires further analysis.

3. Position From To
" Channel Account Manager "
UK and EMEA Region for Network Configuration, Software
and Hardware Solutions, Global Customer Operations at
Cisco Systems, Smart internet Village.
JOB Description:
- Working in tandem with Cisco clients, partners, products Engineers
and Internal business account managers all over the world specially
EMEA and Middle East region such as (Qatar/Kuwait/KSA/Bahrain
and UAE) for End to End business on critical IT products to help
finding proper solutions for HW and SW problems.
- Configuring Cisco routers, Switches and Cisco VPN software during
the test phase before getting manufactured using Cisco Configuration
tools.
- Managing customer relationships through all the phases of the sales
cycle to help closing all the deals.
- Logging and recording of case histories using CRM Tools.
- Updating partner’s profiles and validating them to be able to track
the manufacturing process of Cisco Orders.
- Using Cisco Tools and Oracle 11i to collect and analyze Cisco order’s
data to help fixing any problems during the manufacturing process or
pre-manufacturing stage.
- Validating contractual and promotional discounts requested by Cisco
partners as per Cisco’s global policy and process.
- Meeting strict timelines and commitments for order booking as
agreed with the partners.
- Working with cross functional teams to ensure requests are carried
out and confirm with customers accordingly.
- Handling order modification requests such as expedite changes and
cancellations using Oracle 11i and CRM tools.
- Handling order processing from entry to booking; including
customer addresses for billing and shipping, products and
configurations, configuring preferences for shipping.
- Initiate requests for proof of delivery, certificates of origin and other
related documents.
- Investigating, upgrading and improving the functionality of Cisco
products with Cisco internal and external manufacturers "Foxcon,
HP...” from the CS perspective as point of contact from Cisco
Escalation team in Cairo front office.
Nov
2010
Dec
2012

4. " Microsoft Technical Consultant "
UK and Middle East & Africa Region
Smart Internet Village.
Job description:-
* A member of the Microsoft technical team that officially supports all
Microsoft products using Siebel CRM System.
*Troubleshooting all the technical faults that happen within all
Windows and Office editions through remote sessions.
* Providing windows software and hardware solutions for any sudden
errors or operating system issues.
* Be proactive in regards to the improvement of processes and
procedures.
* Work as part of a team to ensure offering world-class client technical
support at all times for all Microsoft products.
* Providing support for MBS products like Microsoft Dynamics CRM
to different IT vendors over 25 countries.
* Accuracy in handling all assigned tasks.
June
2008
Oct
2010
"Pre-sales Consultant"
Marketing and Advertising Dept., ISOLAB for Medical
diagnostic equipments and reagents, Manhattan, New York,
United States.
Job description:-
* Analyze customer requirement.
* Reviews and designs sales policy and strategy
* Recruiting and training sales staff.
* Organize daily meetings with Sales representatives to explain the
medical equipment Idea and functions.
* Supervising, motivating and monitoring team performance.
* Allocating New Partners and sales channels.
* Liaising with customers (which may include actual selling).
* Maintaining detailed knowledge of the company's products or
services.
* Keeping abreast of what competitors are doing.
* Produce high quality presentations and provide input to the Medical
equipment that directly contributes to obtaining efficient results.
Feb
2007
Apr
2008

5. " Sales Executive "
Sales and Advertising Section,
Alex Jewelry , Manhattan, New York,
United States.
Job description:-
*listening to customer requirements and presenting appropriately to
make a sale.
*maintaining and developing relationships with existing customers in
person and via telephone calls and emails.
*acting as a contact between a company and its existing and potential
markets.
*negotiating the terms of an agreement and closing sales.
*gathering market and customer information.
*recording sales and order information and sending copies to the sales
office, or entering into a computer system.
Jan
2006
Feb
2007
Training Experience & courses:
:2004
- Passed the TOEFL Test with score (580) Paper based Test, the American
Centre, Alexandria, Egypt.
2006:
- Attended a preparation course for (GRE) "Graduate Record Examination" test
for advanced Graduate Research Studies, City College, New York, USA
2007:
- Marketing and Soft skills Training at Iso Lab Company for Medical Tools and
instruments, N.Y, USA.
2008:
- Hardware and Software for MBS products, Microsoft customer operations UK
and Ireland customer operations, Internet smart village, Egypt.
2010:
- Cisco systems Inside sales & Business Order Management Training for
Network Configuration, Software and Hardware Solutions, Global Customer
Operations, Cisco Systems, Smart internet Village, Egypt.
2012:
- Oracle 10g and SQL application for business intelligence at Next Academy,
Cairo, Egypt.

6. EDUCATION:
Major: Genetics Science. (2004) Faculty of Science, Alexandria University
(2004), Alexandria, Egypt.
Graduation grade: (GOOD) Graduation project: Consequences of
receptor editing at the λ locus: Multireactivity and light chain secretion
Graduate studies: Master’s Degree: (2010)
Biotechnology, Genetics Dept., Faculty of Science, City College, New York,
NY
Computer Skills:
 Platforms: All Windows Servers.
 Oracle 11i database for Cisco systems.
 ERP SAP System: Oracle EBS applications for Microsoft date entry.
 Microsoft Office skills and Internet Applications.
 Graphics Applications: Adobe Photoshop - Macromedia Flash MX.
 Competency in using internet as a research engine, plus capability in emailing and online
internet applications.

7. Language:
 English: Fluent both, written and spoken.
 Arabic: Native tongue (Excellent spoken and written).
 French: Fair
 Spanish: Beginner
REFRENCES
Available Upon Request.