1. VinodV V G,
Email:vvg.vinod@gmail.com
Tel:+91 9884476209
PERSONAL STATEMENT
Customer-focusedconsultant,expertincontributingtoprojectsdesignedtoenhance system
functionalityandend-userproductivity.Acknowledgedfor capacitytotackle challengingissues,analyze
viable alternatives,andprovide innovativesolutionsthatreside wellwithinclientsfinancial andtime
frameworks.A resourceful,life-longlearner,embracingknowledge asatool for improvedproblem-
solvingeffectiveness.
KEY SKILLS
Technical Skills
Office 365 Planning, AdministrationandDeployment.
MicrosoftExchange Server2003, & Exchange Server2007, 2010, 2013 & 2016 administration
and Deployment.
Migrationto office 365 from on premisesExchange.
ExperiencedwithEmail Routingand FilteringSolutions,SMTPrelayandplanningcomplexmail
routingscenarios.
PublicfoldermigrationfromonpremisesExchange toOffice365.
Managing Azure ADconnect/ADSync/Dirsynctool tosynchronize local AD objectstoO365.
ADFS2.0/3.0 deployment,andmanagingfederationwithAzure AD.
ExperiencedinpromotingdomaincontrollerwithGCcapabilitiesin
Win2008R2/2012Std/2012R2 servers.
Promotingadditionaldomaincontrollerinexistingdomain.
Transferringof FSMO rolesfromone DC to another.
Creationof Forward& Reverse lookupZonesrecordsinDNS.
Creationof DistributionGroupsandmanagingaccesscontrol onuserobjects.
SettingupAD trustbetweenTwo-Forest.
2. Personal Skills
Excellentcommunication withgreatlisteningskills.
Experiencedininteractingclientsfromacrossthe globe.
Ability to handle extreme work pressure and deliver up to the standards.
Interestedinlearninglatesttechnologiesinthe currentdomainand improvingtechnical expertise.
3. Work Experience:
Wipro Ltd - Chennai
Technical Consultant/Technical Lead & Process Trainer– (April 2011 – Till date)
Microsoft Enterprise Technical Consultant for Office 365 (Cloud based exchange server)
Roles and responsibilities:
Technical Lead:
Ensure Team meets performance targets as defined in the client agreement.
Takingstock of Bin statusof teamon a dailybasisandensuringtargetsfor Aged& Idle case%are
adhered to along with re distributing cases for Support Engineers not present for the day.
Ensuring Team is meeting targets for Days to Solution (DTS), Days to Closure (DTC).
Ensuring proper & accurate Tech Lead reviews are documented in the case in the form of Tech
Lead logs.
Handle escalationrequestsinitiatedbyTeamManagers/SupportEngineer/customersasperthe
current policy for escalating cases as well as ensure that proper expectations are set with the
customer.
Handle Technical Recovery requests initiated by Team Manager /Support Engineer’s.
Use TCG, V.A.R.F.toidentifytechnical competencyissuesinthe teamandaddressthe same inthe
form of Case Bashing, Lab Assignments and Triages.
Identify technical outliers and initiate training plan for the same.
Identify and track issues/queries/cases for weekly call with Microsoft TSLs/PTLs.
Process Trainer:
Provide new hire training for Microsoft Exchange Online, Mail flow and Identity Online front.
Provide upgrade training and cross specialty training to the existing Support Engineer’s and
Technical Lead’s on floor.
Identify floor’s Technical competency and provide inputs to improve over all Technical
competency for the entire process.
Consuming product/component level training from Microsoft Technical/Training and awareness
team, and triage that to the Support Engineer’s and Technical Lead’s.
Technical competency:
AssistingAdminsin Planning,implementingandtroubleshootingemailsolutionwithOffice 365.
Troubleshooting client connectivity issues like Outlook, Active Sync and OWA.
Installing and assisting Directory Sync issues for unified user management.
Deploying ADFS to make Azure AD a relying party for local AD for user authentication by
redirecting to the on premises Domain Controller for credential validation.
Hands onExperience inDeployingHybridConfiguration with Exchange 2003, 2007, 2010, 2013
& 2016.
4. Analyzing issues with Mailbox Migrations, Free/Busy issues in Hybrid and client connectivity
across forests to provide seamless end-user experience.
Hands on Experience with Staged, Cutover, IMAP, PST and Hybrid Migrations.
SettingupConnectorsinHybridDomainEnvironmentforeffective Mail Flow betweenthe On-
Premise and Exchange Online.
Analyzing and troubleshooting NDR’s, Message Headers and Message trace.
Creating Transport rule to meet client’s requirement for smoother mail flow.
Deploying Exchange Online Archiving for On-Premise Exchange.
Applyingcompliance withLegal Hold,Archiving, Retention Policies and Journaling Solutions.
Creating and migrating Public Folders to Exchange Online.
Keepingtrackandmanagingdocumentationforallclientrequirementsandsolutionsdelivered.
CSS Corp – Chennai
Support Engineer – (May 2010 – April 2011)
Client: VeriFone corp, United States
Rolesand responsibilities:
• Troubleshooting technical issues with Client services -IP technology.
• Remote session to isolate issue and by accessing their main router or computer.
• Mentor new hires and impart process KT to them.
Academic Qualification
HSC fromSDAV HigherSecondaryschool withanaggregate of 75%
PERSONAL INFORMATION:
Name : VinodVVG
Date of birth : 16th
May 1989
Gender : Male
Nationality : Indian
Mother tongue : Telugu
Languagesknown : English,Telugu,Tamil andHindi.
DECLARATION
I herebydeclare thatthe informationprovidedaboveistrue tothe bestof my knowledge.
Vinod VVG