Murali Krishna has over 6 years of experience in the IT industry, including 5.5 years of experience with SAP CRM. He has worked on projects in various domains for clients such as Nestle, Nespresso, and Electrolux. His responsibilities have included requirements analysis, customizing SAP CRM solutions, integration work, testing, and resolving incidents. He is proficient in various SAP CRM modules including Sales, Service, and Marketing.

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M. Murali Krishna
Professional Summary
Murali Krishna has around 5.5 years of SAP CRM experience and has over all experience
of 6 years in IT industry. Has worked across the different domains like Telecom,
Manufacturing and Retail.
Worked Extensively in Sales, Services, CRM Web UI, SAP CRM Middleware, Base
Customizing. He is strong in analyzing the business requirements and mapping it to the
standard SAP CRM solution and achieving the customizing solutions in Sales. He has
extensively worked on Integrations between SAP CRM, SAP ECC, C4C systems and
other third party systems. He is having very good experience in middleware trouble
shooting activities. He has worked on AMS projects in SAP CRM Sales, Services &
Marketing areas.
Awarded The Mesh Award for outstanding contribution to the project, and also awarded
with Thanks A Zillion Award for our team.
Education
Degree University Year of Passing
Masters Bits Pilani (12/2013)
Bsc Electronics Loyola Academy For PG & Degree 06/2009
Certifications
NA
Experience
Organization Designation Duration
Tech Mahindra Ltd Associate Consultant 04/2014 – Till date
Wipro Technologies Senior Software Engineer 08/2009 – 03/2014
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Technical Skills
SAP CRM Sales
SAP CRM Service
SAP CRM Marketing
SAP CRM Middleware
SAP CRM WEB UI
SAP CRM Base
Customizing
SAP ABAP
SAP CRM Testing
Domain Knowledge
Trainings
Sl# Title Location Organized by Duration
1 HPSM Bangalore Tech Mahindra ltd 3 days
Projects Profile 6
6. Project Name : Nespresso Phenix Sustain
Client Nestle Nesspresso
Role Team Member
Organization Tech Mahindra Ltd
Duration 08/2014 – Till date
Team Size Project :NespressoPhenix Sustain Module : SAP CRM
Environment
(with skill
versions)
Software
SAP CRM
Version : SAP 8.0
Hardware
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Project Description
Nespresso is the brand name of Nestlé Nespresso S.A., an operating unit of the Nestlé
Group, based in Lausanne, Switzerland. Nespresso machines brew espresso from coffee
capsules, a type of pre-apportioned single-use container of ground coffee and flavorings.
The company sells its system of machines and capsules worldwide, as well as
the VertuoLine system in North America.
Role : Onsite SPOC
Responsibilities:
• Working closely with the stake holders, and support them in different SAP CRM
modules
• Presenting Status reports to all the stake holders and ensuring the smooth
functioning of the Support project
• Guiding the offshore team across the modules
• Responsible for supporting Sales, Marketing, Loyalty management and service
modules
• Extensive knowledge in Integration of SAP CRM and different 3rd
party systems
like Hybris, Ecommerce Trade and C4C
• Hands on Knowledge on C4C ( Cloud for Customer)
• Hands on Experience of Gift card solution and also resolving issues related to
Gift Cards in Retail industry.
• Responsible for working on incidents related to all these SAP CRM modules.
• Involved in Testing Phase as well with the project team in Switzerland
Projects Profile 5
5. Project Name : Nestle
Client Nestle
Role Team Member
Organization Tech Mahindra Ltd
Duration 04/2014 – 08/2014
Team Size Project : Nestle Module : SAP CRM
Environment
(with skill
versions)
Software
SAP CRM
Version : SAP 8.0
Hardware
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Project Description:
Nestlé S.A. is a Swiss multinational food and beverage company headquartered in
Vevey, Switzerland. It is the largest food company in the world measured by revenues.
Nestlé’s products include baby food, bottled water, breakfast cereals, coffee and tea,
confectionery, dairy products, ice cream ,frozen food, pet foods, and snacks. Twenty-
nine of Nestlé’s brands have annual sales of over CHF1 billion including Nespresso,
Nescafé, KitKat, Smarties, Nesquik, Stouffer’s, Vittel, and Maggi. Nestlé has 447
factories, operates in 194 countries, and employs around 333,000 people. It is one of
the main shareholders of L’Oreal, the world’s largest cosmetics company.
Contribution
• Responsible for working on incidents related to field sales and middleware
• Trouble shooting of Idocs and Bdocs and handling whole middleware area
• Replicating of functional scenarios related to modules like Sales in development and
quality environment and providing working solutions to the user.
• Understanding business requirements and mapping to the standard sap and providing
customizable solutions related to Opportunity management, Sales Contract
Management, Activity management, Org Model customizing
Projects Profile 4
4. Project Name : Kodak KIR Support
Client Kodak
Role Offshore Team Lead
Organization Wipro Technologies
Duration 09/2013 – 03/2014
Team Size Project : Kodak Module : SAP CRM
Environment
(with skill
versions)
Software
SAP CRM
Version : SAP 7.0
Hardware
Project Description:
Eastman Kodak Company, commonly known as Kodak, is an American technology
company focused on imaging solutions and services for businesses.[3] The company is
headquartered in Rochester, New York, United States and incorporated in New Jersey.
[4] It was founded by George Eastman in 1888.
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Kodak provides packaging, functional printing, graphic communications and
professional services for businesses around the world. Its main business segments are
Digital Printing & Enterprise and Graphics, Entertainment & Commercial Films
Contribution:
• Understanding business requirements and mapping to the standard sap and providing
customizable solutions related to Opportunity management, Sales Contract
Management, Activity management, Org Model customizing
• Resolving of Incidents and Service requests related to Opportunity management, Sales
Contract Management, Activity management, Service orders, Service Contracts,
Install Base Management, Billing documents and other issues related to sales and
service processes.
• Replicating Customer master, material master, sales contract and other master data.
• Performing testing of different functionalities and creating of test documents and
triggering UAT for customers.
• Responsible for working on moderate enhancements related modules like sales and
services. Worked on different configurations like Action Profiles, Status profile, Date
profiles, Pricing determination procedure, transaction types, Text determination
procedure and middle ware configurations.
• Working together with technical team in order to achieve the customizing solutions.
• Replicating of functional scenarios related to modules like Sales & Services in
development and quality environment and providing working solutions to the user.
• Responsible for handling Sap Crm Middle ware like configuring of sites &
subscriptions.
• Responsible for performing & trouble shooting different middle ware issues like initial
load, delta load & request load and monitoring of Qrfcs and bdocs.
• Responsible for handling weekly status call with the end users.
Projects Profile 3
3. Project Name : AB Electrolux
Client Electrolux
Role Offshore Team Lead
Organization Wipro Technologies
Duration 06/2013 – 09/2013
Team Size Project : Electrolux Module : SAP CRM
Environment
(with skill
versions)
Software
SAP CRM
Version : SAP 7.0
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Hardware
Project Description:
AB Electrolux (commonly known as Electrolux) is a multinational appliance
manufacturer, headquartered in Stockholm, Sweden. It is consistently ranked the
world's second-largest appliance maker by units sold .Electrolux products sell under a
variety of brand names, and are primarily major appliances and vacuum cleaners
intended for consumer use.
Contribution:
• Understanding business requirements and mapping to the standard sap and providing
customizable solutions related to Opportunity management, Sales Contract
Management, Activity management, Org Model customizing
• Responsible for working on moderate enhancements related modules like sales and
services. Worked on different configurations like Action Profiles, Status profile, Date
profiles, Pricing determination procedure, transaction types, Text determination
procedure and middle ware configurations.
• Responsible for performing & trouble shooting different middle ware issues like initial
load, delta load & request load and monitoring of Qrfcs and bdocs.
• Working together with technical team in order to achieve the customizing solutions
• Performing testing of different functionalities and creating of test documents and
triggering UAT for customers.
• Responsible for implementing OSS notes in Development system, both manual and
automatic instructions.
• Responsible for handling weekly status call with the end users.
Projects Profile 2
2. Project Name : Nokia Siemens And Networks
Client NSN
Role Offshore Team Member
Organization Wipro Technologies
Duration 12/2010- 06/2013
Team Size Project : NSN Module : SAP CRM
Environment
(with skill
versions)
Software
SAP CRM
Version : SAP 7.0
Hardware
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Project Description:
Nokia Networks (formerly Nokia Solutions and Networks (NSN) and Nokia Siemens
Networks) is a multinational data networking and telecommunications Equipment
Company headquartered in Espoo, Finland, and wholly owned subsidiary of Nokia
Corporation. It was a joint venture between Nokia of Finland and Siemens of Germany
known as Nokia Siemens Networks. Nokia Networks has operations in around 150
countries.[4] In 2013, Nokia acquired 100% of the company, with a buy-out of Siemens
AG.[5] In April 2014, NSN name was phased out.
Contribution:
• Responsible for working on Moderate and minor enhancements related SAP CRM
sales
• Handling Service requests & Incidents related to functional and middleware
• Worked on Org model customizing
• Worked on EEWB and AET Configurations tool.
• Worked on middleware configurations and replicate customer master data and
material master data.
• Downloading of customizing adapter objects and maintains filter settings.
• Monitoring and clearing erroneous Qrfcs and Bdocs frequently.
• Performing basic level testing in development & unit testing in Quality environment.
• Preparing test documents & UT documents
• Resolving Functional issues related to Item categories, Sales Org Customizing,
• Sales contracts and quotations and other processes.
Projects Profile 1
1. Project Name : Bacardi
Client Bacardi
Role Offshore Team Member
Organization Wipro Technologies
Duration 01/2010-12/2010
Team Size Project : Bacardi Module : SAP CRM
Environment
(with skill
versions)
Software
SAP CRM
Version : SAP 7.0
Hardware
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Project Description:
Bacardi is a vibrant, family-owned spirits company - nurtured by seven generations of the
Bacardi family - now the third largest spirits company in the world, as well as the world's
largest, privately held spirits company.
Bacardi is the men and women of the extended Bacardi family of professionals. Around
the globe we employ nearly 6,000 people who are guardians of a tradition of excellence
dating back 150 years. The Company sells in more than 150 global markets and operates
27 production facilities - for bottling, distilling and manufacturing - in 16 countries.
Bacardi Limited refers to the Bacardi group of companies, including Bacardi International
Limited. It is headquartered in Hamilton, Bermuda
Contribution:
• Responsible for performing testing of newly developed functionalities in different
modules like OTC, P2P
• Creating test cases, and test documents and performing unit testing, integration testing
,Regression testing and system testing
• Creating QA documents and ensuring desired quality.
• Responsible for testing all the new applications developed etc.
• Responsible for testing functionalities developed in sales & marketing modules in
CRM
• Worked on middleware configurations and replicate customer master data and material
master data.
• Downloading of customizing adapter objects and maintains filter settings.
• Monitoring and clearing erroneous Qrfcs and Bdocs frequently.
• Worked on Org model customizing.
• Resolving Functional issues related to Item categories, Sales Org Customizing,
Personal Details
Name M Murali Krishna
ID No. (India & US)
Email Id
(i.e., Techmahindra email id)
Muralikrishna.Maringanti@techmahindra.com
Passport No. K8561412 Valid Upto: 11/11/2022
(mm/dd/yyyy)
Type of Visa holding (if any) Netherlands
Schengen Visa
Valid Upto : /;20/08/2015
(mm/dd/yyyy)
Location Bangalore
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Contact Numbers Home: 7893174433
Work: 9632263755
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10. RESUME – STANDARD FORMAT
Contact Numbers Home: 7893174433
Work: 9632263755
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