George_Thomas Varghese_Resume_2016

George Thomas Varghese
Mob : +1 727 698 2423
Email: mailtogthomas@gmail.com
CAREER SUMMARY
Developer with 10+ years of extensive experience in Microsoft technologies who has worked for various
major clients like American Express and projects in every phase of Software Development Life Cycle for
both waterfall and Agile, from business requirement gathering to project delivery and has experience in
various stand-alone, intranet, client-server and web-based projects with exposure to diverse business
domains including Financial and Banking.
PROFESSIONAL SNAPSHOT
 Professional with 10+ years of experience in Web/Distributed Application Development using Microsoft
Technologies.
 Currently designated as Tech Lead for American Express – Client through Tata Consultancy Services.
 Certified Scrum master from Scrum alliance. Trained in SAFe 4.0 process
 Good Exposure to Domains like Banking – prepaid Cards, Credit Card systems and Telecom – Billing
system Process.
 Client Relations Management – Identifying the needs of the customers and coordinating it with the
Solutions.
 Excellent design and integration problem solving skills.
 Adept in end-to-end development of software products from requirement analysis to system study, designing,
coding, testing, de-bugging, documentation and implementation.
 An energetic, self-motivated person with hands on experience in programming skills, business analysis,
requirements gathering and customization.
 Experience with UML (Unified Modeling Language) and OOP/OOD (Object Oriented Programming and Design)
Software Design Patterns in 3-Tier and N-Tier Applications.
 Hands-on project experience in WCF, Rest Service development.
 Extensive experience of designing and developing software applications with the .NET Framework
1.0/1.1/2.0/3.0/3.5/4/4.5 using C#, ASP.NET and VB.NET.
 Working experience in managing Security policies including Authentication, Authorization, Identity, Encryption,
Personalization, Membership, Roles, Profiles and Resource Access Control.
 Experience with Data Accessing including using DataAdapter, DataReader and DataSet in ADO.NET and LINQ
(Language Integrated Query) providers for data manipulation.
 Experience in manipulating XML, Converting Data between ADO.NET and XML and proven knowledge in DTD,
Schema, XSL (XSLT, XPath, and XQuery) and LINQ to query XML documents.
 Proficient in Web Services creating, testing (WSDL, SOAP), discovering (DISCO), remote and security.
 Knowledge in Database Programming using RDBMS databases like SQL Server 2000/2005, Oracle 9i/10g/11g
and MS Access.
 Extensively worked on writing Stored Procedures, Triggers, Functions, Views and Database Design.
 Expertise in SSRS (SQL Server Reporting Services) Packages, Crystal Reports.
 Good team player with excellent communication, analytical, verbal and writing skills along with strong
management, organizational and mentoring skills.
 Proven ability to lead and manage complete project life cycles, from initial planning/requirements gathering to
final testing and deployment of Enterprise web applications.
 Familiar with Product Owner and Scrum roles in agile methodology.
SKILL SET
DBMS/RDBMS : MySQL, MS Access, MS SQL Server 2000, MS SQL Server 2005,
Oracle 9i, Oracle 11g
Languages : C#, VB.net, C, LINQ, ADO.Net
Web Technologies : ASP.Net 4.0, 4.5, MVC 4.0,
Service Development : Web Service, Windows service, Windows Communication Foundation (WCF),
WebAPI – Rest Service
Project Management Tools : Visual Source Safe, Team Foundation Server
1
21-Dec-2016 George Thomas Varghese Page 1 of 9

Content Management : Dotnet Nuke, Joomla
System
Designing Tools : Macromedia Dream weaver, Photoshop
Application s/w /Tools : Install Shield, SQL Server 2005 Business Integration, Reporting Services
Scripting Languages : Java Script, Query
Messaging System : MSMQ, Rabbit MQ
Scheduling System : CICADA
Decision System : IrAuthor – InRule, Blaze
Other : Crystal Report, DTS, SFTP using Tumbleweed, Splunk® Enterprise
Onsite Exposure
 Currently working as Technical lead for American Express from Aug 2012 till now in Plantation Florida.
 Worked as Technical Lead for American Express Servicing Portal for American Express in TCS near
shore unit from January 2011 till July 2012 in Montevideo Uruguay, South America.
Roles and Responsibilities:
Designated as Technical lead to execute the business requirements into quality software deliverables by leading the
Onshore /Offshore Team activities.
 Working closely with the Business Partners to Analyze, understand business processes, collecting high-level user
requirements, converting the user requirements into system requirements, proposing effective method of
changes that are efficient, performance oriented and technologically possible.
 Coordinating with various interfacing teams and other Amex groups like IDN, AET, which interact with the Serve
applications, to ensure that Business Requirement are implemented in individual systems for the required
output.
 Analyze the system architecture to incorporate better design and performance strategies.
 Support production release and monitor application to prevent possible outages. Fixing of online application and
code related problems and restoring system availability within the Service level agreements.
 Prepare low level and high level Design documents for implementing the business needs, perform
development/coding and developer unit functional testing activities to implement the requirements.
 Performing design walkthroughs, internal and external code reviews and other quality related procedures as per
the TCS and American Express quality and audit policies. Implementing process improvement activities including
inputs for improving application performance and process management, both at the technology and deliverables
front.
 Understanding technical challenges of Business requirements and investigating for efficient solutions.
 Guiding and coordinating with the team members at onshore and offshore in understanding the requirements
and evaluating the possibility of the method of changes proposed by them and guiding them in arriving at an
effective solution.
 Ensuring the performance of the system by coordinating with performance team by providing functional test to
execute control loads in the system.
 Driving technical working sessions to define the technical standards and reusable components for implementing
the business requirements.
 Anticipating and identifying potential requirements that could improve the customer experience and add value to
the client.
 Developing prototypes to depict certain critical requirements so as to bring a visual picture to the client.
 Analyzing and identifying the pros and cons of certain new technological advances and discuss the same with
the team members so as to arrive at their applicability.
 Sharing best practices with the whole team to ensure that everyone gets benefitted from it.
 Involved in Product development of Serve.com, Bluebird.com, and other prepaid card of American Express.
ORGANISATIONAL EXPERIENCE ( 7 years)
Oct’09 – till date IT Analyst Tata Consultancy Services
Vismaya Building, Infopark,
Kochi 682030,
Kerala, India
2

Website: www.TCS.com
Major Projects Executed:
Title : WSLN
Client : American Express
Domain : Finance/Banking
Technology Used : MVC 4.0 ASP.Net 2015, SQL 2012, Web API –Rest Service
Tenure : July 2016 – ongoing
Team Size : 10
Role : Technical Lead
Responsibilities : Analyzing, Designing as per the client requirements
Uplifting Legacy LN netork application using MVC 4.0 and using TDD and DDD
development pattern
Project Overview:
American Express’s WSLN platform is a centralised platform for training the CCPs and marketing personals when a
new product launches in the market. This platform captures the training schedules for each CCP and maintains the
skillet of each CCP based on the training they had attended. The site also helps the trainers for tracing the approval
process of the training material to ensure it meet the compliance requirements and policy of the company.
Title : GRF
Technology Used : ASP.Net 2013, Windows Service, web, SFTP, MSMQ, SQL 2012, Web API –Rest
Service
Tenure : April 2016 – July 2016
Team Size : 10
Role : Application Architect
Responsibilities : Analyzing, Designing as per the client requirements
Uplifting Legacy GRF application to the new GRF architecture using the new design
flow structure,
Conducting coding, Developer testing, Performance Testing etc
Coordination of Integration, System testing & Release to ITT
Responsibilities in Detail:
• Adhere to the agile mode of development to meet the client requirements.
• Coordinating with the other Amex groups like IDN, GlobeStar , WCC, CAS, to ensure that requirement are
implemented in individual systems as per the client requirements.
• Build and implement solutions as per the finalized design to address business requirements.
Project Overview:
American Express’s GRF platform is used for performing back end processing like settlement of the accounts,
cancellation of the account after clearing the dues , perform credit line increase on the account based on the
input files received from different sources like IDN etc that gives consumers to execute the business rules while
performing these backend operations.GRF system also interacts with major data providers like GlobeStar, WCC,
CAS, Triumph systems for validating the customer data against the Amex Business rules.
Title : Serve
Client : Serve – American Express
Technology Used : ASP.Net 2013, Windows Service, web, SFTP, Oracle 11g, Rabbit Mq, Web API –Rest
Service
Tenure : until March 2016
Team Size : 10
3

Responsibilities : Analyzing, Designing as per the client requirements,
Conducting Developer testing, Performance Testing & coding.
• Adhere to the agile mode of development to meet the client requirements.
• Coordinating with the other Amex groups like IDN, AET, RDP which interact with the Serve applications, to
ensure that requirement are implemented in individual systems as per the client requirements.
• Build and implement solutions as per the finalized design to address business requirements. IrAuthor rule engine
tools are utilized for building the business rules in the platform.
• Quality improvement processes like, conducting requirement and design walkthroughs, internal and external
code reviews and other quality related procedures as per CMM level 5 requirements and American Express
quality and audit policies are implemented. Process improvement activities are analysed and implemented,
including inputs for improving application performance, process management, both at the technology and
deliverables front.
• Discussions with architects to cover the functionality, operational, technical issues and scope of work and
reporting periodic status of the discussions to the Project Manager and American Express Senior management to
drive timely decision-making process.
Project Overview:
Serve is American Express’s digital payment and commerce platform that gives consumers a new way to spend,
send and receive money with services that go beyond the existing global payment networks. With Serve,
consumers can make purchases and person-to-person (P2P) payments online (serve.com), via mobile phones,
and at millions of merchants who accept American Express cards. Serve unifies multiple payment options into a
single account that can be funded from a bank account, debit, credit or charge card, or by receiving money from
another Serve account.
The American Express Servicing – Serve application can be accessed by over Web and Mobile channels to access
the features of the Serve Products. This is developed on Microsoft platform using ASP.NET, ASP.NET
AJAXC#.NET and XML for the presentation and business logic layers and uses Oracle, SQL Server and various
mainframe databases for data storage.
Serve Application is used by Amex Serve /Bluebird Customers to access the features of the Products such as
send/accept Money (P2P), Link funding sources, Load Money from Linked funding sources etc. The Project uses
a rule Engine called Ir Author to maintain the complex business rules that are changeable at run time on
customer discretion. The project offers all the functionalities of all the modules to web service.
Risk Information Management system in American Express Serve plays a very important role in mitigating the
Fraud risks involved in the Serve platform. The goal of this system is to integrate a business rules engine into
the platform in order to strengthen the fraud and risk mitigation facilities which will allow for more dynamic
product growth.
The base objective for the system surrounds the business rule engine and its integration into the platform. This
functionality involves injecting decision logic into various workflows within the platform so that downstream
processes can have access to information pertaining to the fraud/risk level associated with a transaction. The
decision logic is derived from business rules that are written and maintained by the Business Risk Management
team
Title : AMEX SSP
Technology Used : ASP.Net 2005, ASP.NET 2003, and SQL 2000, SQL 2005Windows Service, web
service
Tenure : 33 Months
Team Size : 20
Responsibilities : Analyzing, Designing as per the client requirements,
Conducting Developer testing & coding.
4

• End to End Project Development covering all phases of Software Development Life Cycle including Requirement
Analysis, Designing, Build/Construction, Unit/Assembly Testing and Deployment.
• Coordinating with the other Amex groups like Triumph, CRPS, NACH, WCC, EMI, EAC ENLIST, CAS, GRMS and
COPE, that interact with the AESP application to ensure that other systems are not impacted by the changes in
AESP.
• Build and implement solutions as per the finalized design to address business requirements. TCS tools like Infrex
are utilized for building the business rules during the design and development phases.
• Quality improvement processes like conducting requirement and design walkthroughs, internal and external
code reviews and other quality related procedures as per CMM level 5 requirements. Follow up on the process
improvement activities including inputs for improving application performance and process management, both at
the technology and deliverables front.
• Preparing test cases and thorough unit testing of the code to ensure that all the requirements are covered and
detecting and eliminating any errors in the code. The Test Case Analyzer (TCA) tool was used for monitoring the
test cases and control flows. After unit testing of the code is performed, modules are integrated and regression
testing is done.
• Leading a team of programmers in developing best in industry technology solutions and achieving the required
deliverables within the targeted timeline
• Project defect tracking and prevention activities by performing case study analysis to log defects and its
resolutions. The resolutions include long-term solutions to prevent the occurrence of such problems in future.
Preparing various metrics reports related to SLA compliance and on demand Errors.
• Providing the necessary support to the integration testing team to fix the errors raised by the team and deliver
the rectified code for retest. Coordinating with the testing team to obtain sign-off before moving the code to
production.
• Technology related: Upgrading the existing component driven application to composite services - web services
driven technology using Microsoft .net architecture. This ensures adoption of TCS’s Upgrade methodology for
performing these upgrades effectively and efficiently.
• Providing online support to the application running in production to prevent possible outages. Production
monitoring is performed using ACTIVEMON tool. Fixing of online application and code related problems and
restoring system availability within the Service level agreements
Project Overview:
The American Express Servicing Portal is an intranet application used by the American Express to service the card
members. The AESP application has a UI container based 3- tier architecture enabling dynamic plug-n-play for port-
lets, widgets, mash-ups. This is developed using ASP.NET, ASP.NET AJAX, VB.NET, C#.NET and XML for the
presentation and business logic layers and uses SQL Server and various mainframe databases for data storage.
A single servicing Portal, AESP, provides best-in-class relationship management capabilities and flawless service
delivery across all contact centre supported interactions
AESP is an application used by Amex Customer Service Representatives to provide services and sell products to card
members when they call in for any services. The application is developed on Microsoft platform using ASP.NET,
ASP.NET AJAX, VB.NET, C#.NET and XML for the presentation and business logic layers and uses SQL Server and
various mainframe databases for data storage.
The Project uses a rule Engine called Epiphany Right Point to maintain the complex business rules that are
changeable at run time on customer discretion. The project offers all the functionalities of all the modules to web
service.
The objective of the project is to design, develop, maintain, test and deliver the portal for servicing the Amex
Customers. The calls from the AMEX customers are pushed by the switch to corresponding representative who
process the request through the SSP Portal.
ORGANISATIONAL EXPERIENCE (3.3 years)
July’06 – Oct’09 S/w Engineer NeST Information Technologies (p) Ltd
SEI CMMI Level 5 & ISO 27001 Certified
5

Cochin-682033, India
Website: www.nestgroup.net
Major Projects Executed:
Title : UBOSS (Unified Back Office Support System)
Client : DRD communications United Kingdom
Domain : Telecom
Technology Used : ASP.Net 2005 and SQL 2000, Windows Service, Web service
Tenure : 15 Months
Team Size : 15
Role : Developer, CMIC
Responsibilities : Preparing Low Level Design,
Conducting Developer testing & coding.
Support PL in SRS & Design
Project Overview : The objective of the project is to design, develop, test and deliver a web-based
reliable and flexible billing system to DRD Communications Ltd with the capability to process call data and rate the
call and process invoices. The billing system shall also interface with provisioning and accounting systems (from
client side) to pull or push data. The billing system shall process bills for both fixed line and mobile calls. The input
to the system shall be the CDR (Call Detail Record) files from Broad Soft switch or from any other telecom switches.
The system shall receive the live CDR files pushed from Broad Soft switch using RADIUS protocol. The importing of
CDR files from other carriers shall be done offline using FTP etc.
The billing system needs to be scalable for future business demands and automate or enhance the automation of
business rules related to service or process as much as possible. The billing system must be designed to “Tenant”
resellers and should allow each reseller to load third party CDR’s and process their own data & invoices without
being compromised by other resellers. In addition to call charges, billing system shall also process service charges.
The service detail records (SDR’s) for this purpose shall be imported from provisioning system before the billing
process. Also, billing system shall charge for call recording services (voice recording of calls) on per minute basis.
Call record logs for this purpose will also come from provisioning system as another SDR.
Title : MoRE
Client : Mode Holdings Bahrain
Domain : Banking, financial Transaction
Technology Used : Asp.net with C#, Oracle 11i, Windows Service, Web service
Tenure : 5 Months
Team Size : 12
Role : Module Lead and Developer
Responsibilities : Requirement collection, analysis and design.
Team Leadership. Coding and Unit / Module testing.
Coordination of Integration and System testing.
Coordination of Integration,
System testing & Release to Client
Project Overview : Develop MoRe remittance engine which would process the request for a financial
transaction from the customers over a mobile phone / through a call service agent. The engine would calculate the
remittance fee for parties include in the transaction, Mode holdings and the agents in the respective countries. The
engine would respond to a transaction request with the details such as fees included, exchange rate applied, the
agents included and their fees and the actual beneficiary amount received by the beneficiary in his currency etc.
The engine is the automation of the manual transaction process performed b the client.
Title : AMCOMM
Client : Am Networks, Quakertown, USA
Domain : Customer Support
Technology Used : Dotnet Nuke Content Management System
Tenure : 5 Months
Team Size : 4
Role : Assistant Project Leader and Developer, CMIC
Team Leadership. Technical guidance to the team.
Coding and Unit / Module testing.
6

Project Overview: Develop a web site for AM Communications which can be easily customizable and maintained
by the client .The site is used to captures all the products of AM communications , which highlights all necessary
details like products features, marketing contact details, downloadable for their products ( like drivers) etc. The
Home Page has enhanced features which would list out the latest happenings in Am communications, plus the links
to their core products. Pages to contact the marketing executives of the Am communication throughout the world
divided as regions with their contact details attached so that the customer can get in touch without any fail. Apart
from these, customizations and additional functionalities specific to each module were implemented. The product has
to be maintained and supported for a year.
Title : Stibeia –Product Suit
Client : NeST TVM
Domain : Administration
Technology Used : ASP.Net 2005 and SQL 2000
Tenure : 4 months
Team Size : 10
Role : Asst Project Leader and Developer, CMIC
Team Leadership. Technical guidance to the team.
Project Overview : The ultimate goal of this product is to plan, track and monitor the project from the
inception to the final phase including the productivity of analysis. StiBeia brings total visibility to your projects,
people, and costs on a daily basis. Finally this suite provides a highly functional on demand Project Portfolio and
Program Management Solution.
StiBeia comes complete with powerful dashboard reporting, real-time monitoring, project and task based
management, ticketing (including software bug tracking), and robust resource management to help you balance
supply and demand for projects.
Title : ARAB NATIONAL BANK – Sales Finance System
Client : Arab National Bank, Saudi Arabia
Domain : Banking
Technology Used : ASP.Net 2003 and Oracle 9i
Tenure : 4 months
Team Size : 10
Role : Tester and Developer
Responsibilities : Team Leadership for ITT. Test Case Preparation
Project Overview : The overall objective of the project is to design and develop a web-enabled
system, to automate the Sales Finance of ANB, which can be used by Direct Sales Agents at Dealer Shops for
applying the loans for the customers and get the status of these application. At the same time, ANB should be able
to do the verification and approval process for these applications. The system includes some core functionalities like:
- Loan Initiation (by DSA), Sales Finance Criteria generation, Application details with document attachments, and
product details (by DSA), Verification and Approval (by ANB HO – Loan Officer and Approver.
Title : IGT_ITM- Issue Tracking System
Client : DP World, UAE
Domain : Customer Support/Administration
Technology Used : ASP.Net 2005 and Oracle 9i
Tenure : 3 months
Team Size : 10
Responsibilities : Team Leadership for ITT. Test Case Preparation
Project Overview : Issue Tracking System is a web-based solution designed to identify, track and
resolve issues, concerns, work orders, defects and a wide variety of other issues in any organization. The owners of
issues are either external users (customers) or internal users (company staff). Every issue entry identified in the
7

system has an associated workflow, which defines the steps to be undertaken for its successful resolution. With an
issue being captured, the granularity of the tracking allows organizing issue entries into distinct work orders, with an
associated workflow; with personals assigned for individual task defined in a workflow.
Title : SAFP
Client : SAVE A FAMILY PLAN (SAFP) Canada
Domain : Administration
Tenure : 15 months
Team Size : 10
Responsibilities : Test Case Preparation,
Coordinating Unit / Module testing.
Project Overview : The purpose of the project is to develop an integrated web-enabled system with
the capability to use at SAFP India, SAFP Canada and at the DSSS level to manage their processes for Family
Development Program (FDP), Income Generation Program (IGP) and Community Development Program (CDP).
Title : ISF (Islamic Sales Finance)
Client : Arab National Bank, Saudi Arabia
Domain : Banking
Tenure : 5 months
Team Size : 10
Role : Developer, CMIC
Responsibilities : Configuration Management and Version Control.
Coordinating Unit / Module testing.
Project Overview : Develop a system to handle the consumer loan processing in Arab countries. The
Processing levels involved in the loan approval lifecycle are integrated into the system which provides high level of
feasibility to the loan customers as well as to the bank personals, so that the loan can be processed without any
delay).
Title : BTS- Online Bug Tracking system
Client : NeST IT
Domain : Software Service-Quality Management/Testing
Tenure : 8 months
Team Size : 7
Role : Developer
Responsibilities : Coding and Unit / Module testing.
Project Overview : Design a Bug Tracking System for the NeST Information Technologies (P) Ltd
which automates the recording, tracking, and management of software development bugs/defects. It integrates bug
and defect tracking with version control to help you manage change throughout the development process. The
software allows tracking new bugs, prioritizing and assigning bugs to the team members, generating bug reports
etc. It also provides an option to view all the bugs and provide solution and thus acts as knowledge base. The tool
allows the user to prepare test case document. Another feature of this tool is that it provides an option to create
team members having roles as developer or tester. So, only the assigned members can test their assigned forms
and provide test report. All the bugs in tested forms will be automatically assigned to the corresponding developers.
Though there is no fixed workflow here, there are some immutable points. For instance, though any assigned
developers can mark a bug resolved, only the person who opened it can mark it truly closed. It's easy to find the
bugs interested in with a variety of filtering and listing options
8

EDUCATION
Professional:
 MSc [IT] Master of Science in Information Technology with First Class (76%) from Periyar University Salem,
Tamil Nadu in 2005.
Others:
 Completed XIIth
in the year 2000 from St. Aloysius ISC convent school, Kerala.
 Completed Xth
in the year 1998 from St: from St. Aloysius ISC convent school, Kerala.
 Completed a short term course in ASP.net from CDAC Trivandrum.
Additional Skills, Role Handled and Certifications
 Certified Scrum master from scrum alliance
 Certificate Holder of Japanese Language Level 4 Examination
 Worked as a tester for a period of 3 months where I needed to handle the role of a tester and at the same
time as PrC (Project Consultant) for two major off shore projects.
 Worked with SQL Server Integration Services (Business Intelligence, Reporting services)
 Worked in Microsoft SQL Server Integration Services (Business Intelligence, Reporting services)
 Worked in Setup Creation Using Install Shield,INO
 Familiar with crystal report, Web service, Windows Service, SQL query optimization, decisioning system like Ir
Author - InRule etc.
PERSONAL DETAILS
Date of Birth : 21th
June, 1982
Nationality : Indian
Visa Type : H1B
9

George_Thomas Varghese_Resume_2016

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Viewers also liked

Viewers also liked (15)

Similar to George_Thomas Varghese_Resume_2016

Similar to George_Thomas Varghese_Resume_2016 (20)

George_Thomas Varghese_Resume_2016