1. RamshankarRamakrishnan,
Email:ram.shankar1986@live.com
Tel:+91 9940185879
PERSONAL STATEMENT
Customer-focusedconsultant,expertincontributingtoprojectsdesignedtoenhance system
functionalityandend-userproductivity.Acknowledgedforcapacitytotackle challengingissues,analyze
viable alternatives,andprovide innovativesolutionsthatreside wellwithinclientsfinancial andtime
frameworks.A resourceful,life-longlearner,embracingknowledge asatool for improvedproblem-
solvingeffectiveness.
KEY SKILLS
Technical Skills
 Office 365 Planning, AdministrationandDeployment.
 MicrosoftExchange Server2003, & Exchange Server2007, 2010, 2013 & 2016 administration
and Deployment.
 Migrationto office 365 from on premisesExchange.
 ExperiencedwithEmail Routingand FilteringSolutions,SMTPrelayandplanningcomplexmail
routingscenarios.
 PublicfoldermigrationfromonpremisesExchange toOffice365.
 Managing Azure ADconnect/ADSync/Dirsynctool tosynchronize local ADobjectstoO365.
 ADFS2.0/3.0 deployment,andmanagingfederationwithAzure AD.
 ExperiencedinpromotingdomaincontrollerwithGCcapabilitiesin
Win2008R2/2012Std/2012R2 servers.
 Promotingadditionaldomaincontrollerinexistingdomain.
 Transferringof FSMO rolesfromone DC to another.
 Creationof Forward& Reverse lookupZonesrecordsinDNS.
 Creationof DistributionGroupsandmanagingaccesscontrol onuserobjects.
 SettingupAD trustbetweenTwo-Forest.
TRAININGSATTENDED
 Attended1-weekupgrade trainingonMicrosoftOffice 365.
 Attended10 daystrainingMicrosoftBusinessProductivitySuite.
 Attended6weekstrainingonMicrosoftExchange 2003 & 2007.
 WindowsServer : Windows2003, 2008
 Exchange Server : Exchange 2003, 2007,2010 & 2013

2. Certifications:
 ITIL FoundationinITServicescertified. (EffectiveDate – Oct 2015)
 Train the trainercertified.
Personal Skills
 Excellentcommunication withgreatlisteningskills.
 Experiencedininteractingclientsfromacross the globe.
 Ability to handle extreme work pressure and deliver up to the standards.
 Interestedinlearninglatesttechnologiesinthe currentdomainandimprovingtechnical expertise.

3. Work Experience:
Wipro Ltd - Chennai
Technical Consultant/Technical Lead & Process Trainer– (December 2010 – Till date)
Microsoft Enterprise Technical Consultant for Office 365 (Cloud based exchange server)
Roles and responsibilities:
Technical Lead:
 Ensure Team meets performance targets as defined in the client agreement.
 Takingstock of Bin statusof teamon a dailybasisandensuringtargetsfor Aged& Idle case%are
adhered to along with re distributing cases for Support Engineers not present for the day.
 Ensuring Team is meeting targets for Days to Solution (DTS), Days to Closure (DTC).
 Ensuring proper & accurate Tech Lead reviews are documented in the case in the form of Tech
Lead logs.
 Handle escalation requestsinitiatedbyTeamManagers/SupportEngineer/customersasperthe
current policy for escalating cases as well as ensure that proper expectations are set with the
customer.
 Handle Technical Recovery requests initiated by Team Manager /Support Engineer’s.
 Use TCG, V.A.R.F.toidentifytechnical competencyissuesinthe teamandaddressthe same inthe
form of Case Bashing, Lab Assignments and Triages.
 Identify technical outliers and initiate training plan for the same.
 Identify and track issues/queries/cases for weekly call with Microsoft TSLs/PTLs.
Process Trainer:
 Provide new hire training for Microsoft Exchange Online, Mail flow and Identity Online front.
 Provide upgrade training and cross specialty training to the existing Support Engineer’s and
Technical Lead’s on floor.
 Identify floor’s Technical competency and provide inputs to improve overall Technical
competency for the entire process.
 Consuming product/component level training from Microsoft Technical/Training and awareness
team, and triage that to the Support Engineer’s and Technical Lead’s.
Technical competency:
 AssistingAdminsin Planning,implementingandtroubleshootingemailsolutionwithOffice 365.
 Troubleshooting client connectivity issues like Outlook, Active Sync and OWA.
 Installing and assisting Directory Sync issues for unified user management.
 Deploying ADFS to make Azure AD a relying party for local AD for user authentication by
redirecting to the on premises Domain Controller for credential validation.
 Hands onExperience inDeployingHybridConfiguration with Exchange 2003, 2007, 2010, 2013
& 2016.

4.  Analyzing issues with Mailbox Migrations, Free/Busy issues in Hybrid and client connectivity
across forests to provide seamless end-user experience.
 Hands on Experience with Staged, Cutover, IMAP, PST and Hybrid Migrations.
 SettingupConnectorsinHybridDomain Environmentforeffective Mail Flow betweenthe On-
Premise and Exchange Online.
 Analyzing and troubleshooting NDR’s, Message Headers and Message trace.
 Creating Transport rule to meet client’s requirement for smoother mail flow.
 Deploying Exchange Online Archiving for On-Premise Exchange.
 Applyingcompliance withLegal Hold,Archiving, Retention Policies and Journaling Solutions.
 Creating and migrating Public Folders to Exchange Online.
 Keepingtrackandmanagingdocumentationforallclientrequirementsandsolutionsdelivered.
Academic Qualification
 HSC fromER HigherSecondaryschool withanaggregate of 76.5%
Personal Information:
Name : RamshankarR
Date of birth : 23rd
Dec1986
Gender : Male
Nationality : Indian
Mother tongue : Tamil
Languagesknown : English,Teluguand Tamil.
DECLARATION
I herebydeclare thatthe informationprovidedaboveistrue tothe bestof my knowledge.
Ramshankar Ramakrishnan
.