1. GURURAJ J S
Bangalore, India
Mobile: + 91 9686196671 Email: gururajjs@gmail.com
PRODUCT ANALYST | STORAGE & SERVER SUPPORT | SENIOR TEST ENGINEER
EDUCATION
 Post Graduate Diploma from Kingston University, London UK, 2009 – 2010.
 Bachelor of Engineering in Computer Science from Dayananda Sagar Institution India, 2002 – 2006.
PROFILESUMMARY
 A total of 6yearsworkingexperiencewith3+years asaProduct/DataAnalystinITInfrastructureandITConsultingIndustry
domains.
 Technical dataanalysis onspecificHPnotebookplatformtoidentifythe emergingissuesandcostsavingtechniques.
 ProficientinMSOfficesuite(MSExcel,Word,PowerPointetc.)
 ActivelyinteractwiththeCHD(CentralHardwareDispatch) teamtofocusontherisinghardwareissuesandcostsaving
techniques.
 Organizedmultiplesessionswithclientsandinternaldepartmentstoconceptualizeandconductfeasibilitystudies.
 Excellentpresentation,communication interpersonalskillsand abilitytosimplifybusinessproblems.
TECHNICAL SKILLS
Reporting tools: MS Excel, Brio (BI).
Web Languages: Basic knowledge of JavaScript, Java, HTML, CSS, C and C++.
Testing Tools: Jira, Asana, Test Track Pro, Bugzilla, Dev Track, Mantis bug tracker.
MS Office Tools: Excel, Word and PowerPoint.

2. CAREER TRACK
# 1 HEWLETT-PACKARD ENTERPRISE (FROM DEC 2015 TILL DATE).
Service Level Reporting Analyst.
 Analyze dataandDefinesService Level(s), approvesandFinalizesSLMBusinessDesign.
 CollectsDataforService Level Review, UpdatesDashboardsandCreatesService Level Reports.
 DocumentsandAnalyzesComplaintsandCompliments
 Definesand buildssolutiontoComplaintsandCompliments
 AppliessolutionforComplaintsandCompliments andfinalizes.
 Internal reviewof Service Level Performance
 Meetingsrequiredduringexecutionandreviewof Service ImprovementPlan
 MeetingsrequiredtoreviewComplaintsandComplimentsandevaluatetheirresolution
# 2 HASHCUBETECHNOLOGIES (FROM FEB 2015 TO NOV 2015).
Senior QA
 Identifyingthe issuessuchascrash/freeze,collision,graphicsandtextbaseddefectsonthe givenplatformand
reportingthemtothe developmentteamona dailybasis.
 Preparingthe weekly analysisreportfordifferentbuildversions anddeliveringittothe designanddevelopment
teams.
 Writingtestcasesanddifferenttestscenariosfordatasync andconstantlycheckingthe issues reportedtestreporting
toolssuchas Jira andAsana.
 Analyzingthe database fordatasyncfromthe game to database.
 Regressionof the defectswhichwere identifiedinthe earlierversionsanddeliveringadetailedbugreporttothe
developmentteam.
 Interactingwiththe developmentteamconstantlytoimprove the projectandeliminate the defects.

3. # 3 HEWLETT-PACKARD (FROM AUG 2010 TO MAY 2013).
I. Product Analyst - Technical Advocacy Center(From Aug 2010 to OCT 2012).
Data analysis|ReportingAnalyst|Technical datamining
 Technical dataanalysis onspecificHPnotebookplatformtoidentifythe emergingissuesandcostsavingtechniques.
 Preparingthe productanalysisreportanddeliveringittothe researchanddevelopmentteam onweeklybasis.
 Maintainingreportsrelatedtocritical incidentsregionwiseandprovidinganalysisonall the critical incidentswithroot
cause.
 Experience increatingeffectivereportsusingBRIO(Businessintelligence software).
 Provide detailedanalysisonissuesinaNewProductIntroduction(NPI)orCurrentProductEngineering(CPE) to the
developmentteam throughtechnical conference callsonaweeklybasisandworkonactionable defined.Thisanalysis
includesprojectingcritical issuesandemergingissueswithweeklytrend,pointinganeedforproductdesignchange,
suggestingaprocesschange,testinganexistingknownsolution.
 Analysisof the logicflowtrees(Knowledgebase forL1 supportagents) tofindandeliminate the brokenlinks,incorrect
bookmarks,flawedlogic,confusingphrasesandtypos.
 Providingthe firstcall date reportforNewProductIntroduction(NPI)teamona weeklybasisforthe newlylaunched
HP notebooks.
 ActivelyorganizeteammeetingswiththeCHD(CentralHardwareDispatch)teamtofocusontherisinghardwareissuesand
costsavingtechniques.
II. Storage Support Engineer (FROM OCT 2012 TO MAY 2013).
ProductLine:HP MSA,MSLTape Libraries.
 Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's
contacts and proactive notification system for HP MSA and MSL Tape Libraries.
 Providing technical support to customers and resellers via incoming customer contacts to HP Global Solutions
Centers, focusing on solutions for various hardware faults, business systems and applications problems for
customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex
systems, remotely.
 Engaging support as needed to ensure SLA demands are met.
 Responding to service, product, technical, and customer relations questions on subjects such as features,
specifications, and repairs on current and discontinued products, parts, and options, based on customer
entitlement.
 Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

4. # 4 EDS (FROM AUG 2007 TO NOV 2008)
Test Engineer
 Identifyingthe issuessuchas crash/freeze,collision,graphicsandtextbaseddefectsonthe givenplatformand
reportingthemtothe developmentteamona dailybasis.
 Generate statusreports,minutesof meetingandkeepclientsconstantlyupdated.
 Regressionof the defectswhich were identifiedinthe earlierversionsanddeliveringadetailedbugreporttothe
developmentteam.
 Interactingwiththe developmentteamconstantlytoimprove the projectandeliminate the defects.
 Conducted weeklystatusmeetings withdevelopmentteam, qualitycontrol andbusinessteamtotrackthe progressof
the project.
 Followedindustrybasedbestpractice fordocumentingrequirementsusingMS Excel.
 Planand schedule deadlinesforeachrelease withprojectmanagerand stakeholdersandensureease of delivery.
# 4 CONVERGYS INDIA PVT.LTD (AUG 2006 TO MAY 2007).
Technical support engineer forMicrosoft Windows.
 Providingtechnical supportonMicrosoftWindowsXPoperatingsystem forUScustomerbase inresolvingand
troubleshootingtheirissueseffectively.
 Providingremoteassistance tothe customersinordertoresolvetheirissueseffectively.
 Providingtechnical supportonMicrosoftWindowsVistaoperatingsystem forUScustomerbase inresolvingand
troubleshootingtheirissueseffectively.
 Real Time & continuousfollow-upwithglobal supportteamsforIncidentresolutionfollowingthe global Service
RestorationManagementProcess.
 Responsible forsendingall Incidentnotifications,ChairBridge callsforeffectivecoordinationandIncidentresolution.
 Contributiontoongoingprocess&operational improvementstoalleviate CSAT.
 Active Involvementinbuildingaknowledge base byregularlydevelopingandupdatingthe same toassistothersupport
representatives.
 Outstandingsuccessasa Technical SupportExecutivewithconsistentperformance andexcellentinrootcause analysis
of technical issuesandproblempreventioninitiatives.

5. OTHERS
Nationality: Indian
Languages: English, Kannada, Hindi.
Date of Birth: 02.October.1984
References shall be provided upon request