1. AKILA C K
Location: Bangalore Phone: +91 8867130905 Email:akila1krish@gmail.com
B.E in electronics and communication with 3.6 years of experience in services domain. Updated skills in
Data analytics and base SAS. Looking for a career in data analytics.
ANALYTICS SKILLSET & CERTIFICATIONS
Certification: Analytics foundation & base SAS- Jigsaw Academy, Bangalore
 Tools: Base SAS/WPS platform, Excel, Power Point
 Statistical and Modeling Techniques
 Regression Techniques: Linear and Logistics
 Cluster analysis, Decision tree
 Hypothesis testing, Anova and chi-square
 Client communications and engagements.
WORK EXPERIENCE
Dell, Bangalore- IT Analyst (November 2013-May 2015)
 Managed a team of 15 members which provided IT support for a US insurance company called AXA
and conducted monthly meeting regarding team performance.
 Data auditing, creating data reports & monitoring all data for accuracy.
 Prepare report on daily follow-ups in excel and analyzing the delay in ticket closures. As a result the
number of tickets to be followed up reduced which improved client satisfaction.
 Prepare the reports for ticket to call ratio of agents and monitor that tickets are raised for every
calls and emails from clients, which in turn increased the revenue since Axa provided revenue for
number of tickets raised.
 Analyze the survey given by the clients and was a part of project to improve the client
satisfaction.
HCL, Chennai-Support Analyst (November 2012-october 2013)
 Prepare and analyze internal quality reports for management staff review.
 Performs call monitoring and provide trend data to site management team and provide actionable
data to the internal support groups as needed

2.  Coordinate and facilitates call calibration session for customer support staff.
Schneider Electric, Bangalore-Customer response executive (July 2011-September 2012)
 Involved outbound call to business customers including IBM, Accenture, HAL, Cognizant
regarding UPS above 20Kva, Cooling solution for datacenter, racks for the server.
 Follow-up with customer and sales managers after order is placed for calculating revenue
PERSONALITY TRAITS:
 Self-motivated and leadership skills.
 Goal oriented.
 Quick learner.
EDUCATION:
Degree Year of completion University Percentage
B.E in E&C 2010 VTU 63
12th(AISSE) 2006 CBSE 68
SSLC(AISSE) 2004 CBSE 78
TECHNICAL PROFICIENCY:
Operating System: Windows XP, Windows 7/8.
Package: MS office
Programming Languages: SAS, Macros, VBA
PROJECTS
Engaged in end to end implementation of the project - data exploration, data preparation, data analysis &
presentation of final results
Car Price Estimation
Objective of the study was to run a regression model that will explain the price of a car as a
function of different attributes.
 Linear Regression modeling technique used in SAS to analyze and formulate the results
Credit Scoring
Objective of the study was to build a scoring model that will predict potential credit ratings for
future customers of the bank.
 Logistic Regression modeling technique used in SAS to analyze and formulate the results

3. Horse Racing
Objective is to build a predictive model for the US thoroughbred horse racing industry with the
Help of historic race data and taking into account various factors affecting the earning in horse
Race.
 Regression analysis was done to form a model so as to predict the earnings in any given
race in different conditions and tracks so as to maximize the earnings and profits.
Place Akila C K