1. Puneet Jain
Mobile: 9716443044
Email - puneetjain@live.com
H. No. - 34, First Floor, Gali No. 7, New T Block 2nd, Matiyala bindapur Road, Uttam Nagar, NEW DELHI-110059
Profile Summary:
Project Manager – Technology and Implementation with 12+ years of core experience in VBA, Excel, Access, SQL, .NET etc.
Objective:
Grow into an accountable position in a well-established organization that will utilize my skills to the optimum, contributing to
the company’s growth and effectively helping me grow as well.
PROFESSIONAL EXPERIENCE
Mercer (May 2014 to present)
Company Summary –
 Mercer is a global human resources outsourcing and consulting firm delivering a complete range of integrated services to
help fortune 500 companies manage their total HR and employee costs, enhance HR services, and improve their
workforces.
 Mercer offers a breadth of services and solutions that is unrivalled around the world. In the area of human resources and
employee benefits, we are a leading global provider of consulting, outsourcing and investment services.
 We help companies increase their business performance through our strategic advice on effective management of people
resources. The scope of this advice can range from workforce structures, job evaluation and performance measures to the
reward strategies that support these.
 In the area of retirement benefits, we work with clients to design and optimize their retirement plans and advise on
governance and the management of associated financial risks.
Career progression – Project Manager (Implementation and tech support)
 Responsible for creating macros and tools using VBA, SQL, ACCESS and .Net for all operations team.
 Designing Data collection kit to facilitate data collection for surveys.
 Developing tools and models to generate statistical reports and analysis.
AON Hewitt (April 2006 – May 2014)
Aon Hewitt is a global human resources outsourcing and consulting firm delivering a complete range of integrated services to
help fortune 500 companies manage their total HR and employee costs, enhance HR services, and improve their workforces.
Career progression –
 MIS Lead + Resource Manager (Retirement – Actuarial process) – 2013 to 2014
 Business Analyst (Retirement Financial Management) – 2008 to 2013
 Analyst (Retirement Financial Management) – 2006 to 2008
MIS :
 To prepare and maintain Adhoc, daily, weekly, and monthly MIS reports for management, using ms-excel, ms- access, VBA,
and SQL.
 Created actual v/s budgeted analysis for UK retirement team on weekly basis, and results send to onshore team.
 To understand requirements, deploy formats, design formats.
 Day to day follow up and coordination with our teams for ensuring timely flow of MIS
 Dashboard preparations and follow up with stake holders.
Resource Management:
 Seats management (NCR + Bangalore)

2.  Managed head count as budgeted vs actual.
Process Management:
 Audit jobs performed by TMs to monitor performance, Productivity, Quality, SLA & TAT.
 Preparing dashboards & MIS reports for process to report to the higher management.
Client Management:
 Handling critical client escalations and Issue defects for Group.
 Coordinating with different departments for smooth operation like: Quality, Technology and Learning & Development.
Achievements:
 Awarded the ‘Team Primer’ award for creating a VBA tool for other processes.
 Awarded the ‘Champion’ award for meeting extensive quality on core deliverables.
 Awarded the ‘Team Primer’ award for meeting SLA’s of entire team with tight dead lines.
 Awarded the ‘Endeavour’ award for creating an application for submission of quest ideas.
 Received SPOT Award for no occurrence in Duplicate Resolution and Customer VOC
 Stunning New Employee for the month of October-2006
 Received SPOT R&R for Quality work
 Excellent VOC received for Spotless Work.
 Champion Award January’11.
 X-tra Miler Award January’12.
 Best support team Award December 2013.
Automation:
 Find and create the possibility of automation and create VBA excel based tool for different processes.
Projects :
 Quest Application : It’s a VB (Visual Basic) Application which database is in Access.
 VoxBox Application : It’s a VB (Visual Basic) Application which database is in Access.
 Ideal time tracker : It’s a VB (Visual Basic) Application which database is in Access.
 Color Macro : It’s a excel Macro which eliminate non colored data from selected work sheet.
 C.A.D.E.T.S. Application : It’s a VB (Visual Basic) Application which database is in Access.
 Smart Form (TCCC Team) : It’s a VB (Visual Basic) Application which captures data and creates different .xls secure files
as per user’s requirements.
 Work Allocation Tool : It’s a excel Macro in which total SSR’s will automatically equally assigned to active associates.
 CTQ Reports : It’s the VBA tool which capture data from different locations and all process of AonHewitt and
create Dashboard reports for management.
 GPS Reporting : I have coordinated with transport and Map my India (third party) for creating the GPS reports.
 CHI Macro - L & A : This macro is categorized data and put it to different sheets.
 Staff Expense Tracker : for HR BPO leadership team.
 Concatenate Macro : It will concatenate specific data in a excel sheet based on certain criteria.
 Ppt Macro : It will convert the excel chart to a ppt in editable format.
 Sales Report Macro : it will segregate consultant wise different excel files and send them through outlook email.
 BUP – : Calculate budget v/s actual data and create a summary report.
 Quality Check list : Create a report from different quality check lists saved in a center location.
 Utilization : Create utilization report from time dump, attrition and head count repot.
Reliance Infocoom (Jan 2005 – April 2006)
Career progression – Senior Commercial Executive. - Jan 2005 – April 2006
Reliance Communications has a reliable, high-capacity, integrated (both wireless and wire-line) and convergent (voice, data and
video) digital network. It is capable of delivering a range of services spanning the entire infocomm (information and
communication) value chain, including infrastructure and services — for enterprises as well as individuals, applications, and
consulting.
 I was working on SAP MM (Material Management) and SS (Sales and distribution) module.

3.  Handling critical client escalations and Issue defects.
 Preparing & presenting various weekly/monthly dashboards & MIS reports pertaining to process, associate engagement or
productivity of team reports to higher management.
 Ensuring Associate Engagement, which includes teamwork with coaching & feedback to team to achieve full participation
in all the activities, quality & TAT. Keep them motivating.
 Leading a team of 8 Executives. Executing and Managing deliverables to client, allocation of work, monitoring overall
functioning of reporting, identifying the improvement areas, checking leaves & implementing adequate measures to maximize
client satisfaction.
Education
 MSc IT From SIKKIM MANIPAL UNIVERSITY.
 GRADUATION (B.COM) From Delhi University
 12th From National Open School Delhi.
 10th From CBSE-DELHI.
Certification
 Five months certificate course in MSOFFICE from HISOFTECH computer Education Institute.
 Three months computer course “certificate in D.T.P.” from HISOFTECH computer Education Institute.
Competencies
 In-depth experience in MIS reporting using MS Excel, MS Access & Visual Basic
 Ability to use analytical tools to achieve the required results.
 Enthusiastic about learning new concepts in emerging Technologies
 Exceptional communications and interpersonal skills with well developed personnel interaction skills
 Good experience of working on SAP Module MM & SD.
 Experience, interest and expertise make me suitable for a position in the field of VB developer, Analytical work and MIS
Reporting and interested in working for an organization that provides excellent growth prospects
Personal Information
Date Of Birth : 16th
November, 1977.
Phone No. : 09716443044
Marital Status : Married
Children : 2
Languages Known : Hindi, English.
Hobbies : Reading Books.
I hereby confirm that all information mentioned in the above resume is correct to the fullest of my knowledge.
Puneet Jain.