Krishanu Banerjee is a SAP ISU Device Management Techno-Functional Consultant with 2 years of experience at Cognizant Technology Solutions. He has expertise in ISU Device Management, documentation, custom code review, defect analysis and fixing. He has strong skills in SAP ISU Device Management, IDE, EDM, ABAP, and ticketing tools like ServiceNow. His role includes developing reports, resolving technical and business exceptions, custom code defects, and root cause analysis to improve processes. He holds a B.Tech in Electronics and Communication from West Bengal University of Technology.

1. KRISHANU BANERJEE
E-Mail: krishanubanerjee1@gmail.com
Mobile: +91-9940082760
Aspire to achieve the best standards in the field of SAP Techno Functional Consulting
through a continuous process of learning, innovation, Integrity, determination and hard
work with a view to contribute to the success of the organization and self.
Professional Synopsis
 2 Years of Work Experience in SAP ISU Device Management at Cognizant Technology
Solutions.
 B. Tech. (Electronics & Communication) from West Bengal University of
Technology in 2013.
 Believe in continuous learning and innovative approach.
 Possess the ability to handle complex problems efficiently with confidence.
 Team player with strong analytical, problem solving and organisational abilities.
 Self-motivated, creative and innovative individual, willing to strive hard.
 Experience includes expertise in ISU Device Management Functional, documentation,
Custom code review and debugging, Defect analysis and fixing.
Executive Summary
2 Years of experience at Cognizant Technology Solutions as aSAP ISU DeviceManagement
Techno-Functional Consultant.
Technology Competency
SAP ISU Device Management Skills:
 Good knowledge on Device Management architectures.
 In depth knowledge of Technical Master Data.
 Concept of Business Master Data & its relationship with TMD.
 Knowledge of Device Management processes- Device installation, removal,
modification.
 Knowledge of IDOC flows- creation and handling.

2.  Meter read related processes - Read Request send and upload process, estimation
logic.
 Different ISU tables and their linkage.
 IDE (Intercompany Data Exchange) Skills:
o Electricity Workflows (Related to registration & Agent appointments)
o Workflow Creation.
o Device Management flows.
o BPEM/EMMA.
 EDM (Energy Data Management) Skills:
o Worked on Profile Header Creation, modification and profile allocation.
Workflow Creation.
o Worked on Profile Header Creation, modification and profile allocation.
o Reports on Half-hourly data extraction reports.
o Half-hourly industry data flow handling.
SAP ABAP/Technical Skills:
 Worked on Creation of Data Dictionary objects like Views, Domains and Data
Elements.
 Experience in developing custom reports. (Classical, ALV, Interactive)
 Worked on ABAP Query, SQVI query in order to develop multiple Reports.
 ST22- ABAP Runtime Error- Dump Analysis.
 Experience in Debugging and Root Cause Analysis.
 LSMW programming.
Ticketing Tool Used:
HP SERVICE NOW
 Have ideas on SLA protocols.
 Strong adherence to SLA.
 Prompt response for assigned tickets and providing quick and best possible
solution.

3.  Worked on Problem Record, Change Request, Manual Service Request (MSR),
And Continuous Service Improvement (CSI).
PROJECTS HANDLED
Project brief : One of the largest suppliers of Gas & Electricity to domestic
Customers in UK.
Role : SAP ISU Device Management Functional Consultant
Application Area : SAP ISU/IDE/EDM
Duration : March 2014 – Till this date
Industry : Energy & Utilities (Gas and Electricity).
Project Description:
Following the migration of customers from an interface of CRM 4.0 to CRM 7.0, this
project is an extension of the primary development project. It Is mostly L2 and L3 support
project in order to identify and fix the system bugs and design errors by the previously
delivered development project with an added service of ticket based production support.
Key Roles and Contribution:
 Being a Techno Functional Consultant, associated with process based development
activities from Device Management side.
 Worked on Reports based on Functional Specifications and Client Requirements.
 Worked on technical and business exception resolution.
 Custom Code Defect analysis & code –fix.
 Root Cause analysis and fix of erroneous IDOCs.
 Developing Reports specific to client requirement.
 Worked on different Project beneficial service improvements (CSI) which reduced
incidents and exceptions counts in bulk.
o Customer Front Report Generalization in value addition for customers
o Change in Installation template during creation from MDT
o Estimation logic enhancement.

4.  Solved many high priority incidents and got many client appreciations.
 Well familiar with ‘Service Now’ Tool and SLA protocols.
ACADEMIC CREDENTIALS
Qualification Institution Board/University
Year of
Passing
Stream Score
B.Tech S.T.C.E.T WBUT 2013
Electronics &
Communication DGPA 8.48
12th
B.T.Govt.S.H.S.S WBCHSE 2009 Science
Percentage
86.67
10th
B.RK.M.A.H.S WBBSE 2007
Percentage
93.25
ACHIEVEMENTS
 ‘The Incredibles’ award from Cognizant EAS-SAP vertical for being a part of a
well-coordinated and highly productive excellent team.
 ITIL V3 foundation level.
 ‘Above & Beyond the Call of Duties’ award from Cognizant EAS-SAP vertical.
 Awarded under the Scheme of Scholarship for College and University students of
the Government of India, Ministry of Human Resource Development, and
Department of Higher Education.
PERSONAL VITAE
Date of birth: 8th September, 1991
Languages known: English, Hindi, Bengali
Native address: 33/2-A, S.M.St, Belghoria, Kolkata-700056
Area of interest: Football, Guitar
Passport: Hold Indian Passport.

5. Declaration:
I hereby declare that the above mentioned information is correct and I bear the
responsibility for the correctness of the mentioned particulars.
Date - Yours sincerely,
Krishanu Banerjee