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The emotional intellect in testing

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Доклад Сергея Атрощенкова на конференции SQA Days-20. 24-26 ноября 2016. Минск
www.sqadays.com

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The emotional intellect in testing

  1. 1. Minsk, 2016 How do you feel now? The emotional intellect in testing Sergey Atroschenkov EPAM, Saint-Petersburg
  2. 2. Welcome! Sergey Atroschenkov
  3. 3. Emotions What is the emotion?
  4. 4. Emotions Emotion is the body’s reaction to any change in the external environment
  5. 5. Emotional Intelligence (Emotional Quotient) 1990 – John Mayer and Peter Salovey (EQ) 1995 – Daniel Goleman (the book)
  6. 6. Emotional Intelligence (Emotional Quotient) 1. Self-awareness
  7. 7. Emotional Intelligence (Emotional Quotient) 1. Self-awareness 2. Self-regulation
  8. 8. Emotional Intelligence (Emotional Quotient) 1. Self-awareness 2. Self-regulation 3. Empathy
  9. 9. https://www.youtube.com/watch?v=1Evwgu369 Jw Empathy
  10. 10. Emotional Intelligence (Emotional Quotient) 1. Self-awareness 2. Self-regulation 3. Empathy 4. Social skills
  11. 11. Emotional awareness The brainThe word
  12. 12. EQuator http://eqspb.ru/ The global dram of EQ No Words No Brain 0+ 100% FEAR ANGER SADNESS JOY apprehension worry fear anxiety nightmare discontent annoyance disappointment anger hate rage frustration melancholy sadness discouragement yearning grief calm pleasure joy fun delight euphoria Idea created by EQuator
  13. 13. Investigate it Any emotion is a reason to say ”STOP, what do I feel now?”
  14. 14. Emotions in testing Sadness Engineer Manager Regression testing – ask you, why do you feel sadness?  Tests quality?  Pesticide paradox? Test Design management  Too late for TD?  No new approaches used for TD long time?
  15. 15. Emotions in testing Discontent Engineer Manager Static testing  Are there grammar issues?  Are there English words or articles in the French or Dutch text?  Are there styles issues?  Are there screens from old app? Test Automation. ROI  Are there enough arguments to prove the ROI?  Are there negative previous experience?  Are the tools and approaches selection completed good enough?
  16. 16. Emotions in testing Joy Engineer Manager New build. “Well, gotta catch them all!”  The simple defects can be lost, because of tilt.  Will the user enjoyed to use the same E2E? Test execution progress  Is this the progress repeatable?  Did the team concentrate on testing, not the metrics?
  17. 17. How to advocate EQ’s bugs Rationalize it Ask your team: “What do you think about this behavior?”
  18. 18. How to level up you EQ?  Ask me   Reminders. 21х3  Use our conference now. Write down after each report – What do you feel?  Good books, theatres, operas.
  19. 19. Stick your emotions!
  20. 20. Small exercises • Write down first impression about my speech
  21. 21. Small exercises • Write down first impression about my speech • What do you feel now?
  22. 22. Small exercises • Write down first impression about my speech • What do you feel now? • What can cause the issues to start with emotions based testing (EBT)?
  23. 23. Small exercises • Write down first impression about my speech • What do you feel now? • What can cause the issues to start with emotions based testing (EBT)? • What can help you to start with EBT?
  24. 24. Small exercises • Write down first impression about my speech • What do you feel now? • What can cause the issues to start with emotions based testing (EBT)? • What can help you to start with EBT? • And, how do you feel now?
  25. 25. Sergey @barbaricqa info@barbaricqa.com The best of everything!

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