Curriculum vitae

1. Muhammad Usman Rafiq
S/ O Muhammad Rafiq
Street # 1 Nawab Town near Scheme 3 Farid Town, Sahiwal, Pakistan
Mobile: +92333-6905093; +92315-4390093
E-mail: usman.rafique@hotmail.com
An experienced mid level IT professional with significant design, support and
implementation experience of network/system projects. Over 2 years of IT experience in
network/system domain. Always meets client demands and develops good long-term
customer relationships.
EMPLOYMENT HISTORY
Company Metropolitan Warehouse and Delivery Corp.
Designation Senior IT Officer (System Engineer)
Dates June 2015 – present
Responsibilities
 Installation and management of Proxy Server, Squid Proxy
Server
 Maintaining File Server
 Installation and management of Quickbook Server
 Management of office 365 for email users
 Managament of NAS devices WD devices
 Document all network set-ups
 Working within support team to resolve customer issues
 Work as part of a team with good communication skills
 Highlight and document all network risks
 Responsible for backups
 Working on FTP server and clients
Company MTBC Pvt. LTD
Designation Network Engineer
Dates December 2015 – February 2016
Responsibilities
 Leading the team of assistants and technicians
 Responsible for the resolution of key network issues and
leading one shift as shift incharge
 Maintaining the necessary documents related to IT
operations

2.  Helping lead and AM related to some major issues
 Installation and working on proxy servers (ISA, Squid)
 Responsible for making presentations for new IT guys and
MTOs related to networks/systems
 Providing support to offshore users
Company MTBC Pvt. LTD
Designation Assistant Network Engineer
Dates December 2013 – December 2015
Responsibilities
 Managed network of more than 1000 computers; 100 servers,
 10 firewalls and other devices in US, Poland, Canada
 and Pakistan.
 Hands on experience of working on Linux,Windows Server
2003, 2008 and 2012
 Installation and working on Active Directory, DNS, DHCP, ADC
 Managing LAN, WAN, VOIP (Avaya and Cisco phones), Video
Conferencing, fileServers, Web Servers, and Database (MS SQL)
 Maintaining FTP Server and user accounts; Manage Exchange
Server and Lync Server 2010
 Managing GFI (end point security) Server, ISA Forefront Server,
Quick Book Server, and MacAfee Server with 800+ nodes
 Hands on experience in virtual environment (VMware, ESXi,
Hyper V)
 Troubleshooting of switches and routers
 Provide remote assistance to the clients
 Network Performance Monitoring through Solar Wind NPM
 Managing CCTV cameras in US and Pakistan Offices.
KEY SKILLS AND COMPETENCIES
Systems Engineering
 Experience of dealing directly with small businesses, end users
and consumers.
 Good technical skills
 Analysing a user’s exact needs
 Ability to learn quickly and stay current with the latest
technologies

3.  Establishing technical procedures
 Maintaining software applications and operating systems
Personal
 Ability to work through tough situations until they are resolved
 Proactively learning about emerging technologies
 Able to work independently and as part of a team
 Willing and able to travel to customer sites
TECHNICAL SKILL SET SUMMARY
 Active Directory, DHCP, DNS
 Management of FTP server and related user accounts
 Proxy Servers (ISA, Squid)
 Network Security (NPM)
 Troubleshooting of Costumer software related issues
 Windows server 2003,2007 and 2012 knowledge
 Firewall, switches troubleshooting
 Management of Exchange 2007 and 2010
EDUCATION
2009 – 2013 COMSATS Institute of Information and Technology
Islamabad Campus (CIIT), Pakistan
Bachelor of Science in Electrical (Telecommunication)
Engineering with Honors
Fully funded ICT scholarship from Ministry of IT Govt. of
Pakistan
2007-2009 Government College Sahiwal, Pakistan
Higher Secondary School Certificate
2005-2007 Government Comprehensive School Sahiwal, Pakistan
Secondary School Certificate (92.5%)