1. Phanankosi Dube
498 Throstle Road North E: Phanankosid@gmail.com
Leeds T: 074 59395358
LS10 4AD LIn: https://ie.linkedin.com/in/phanankosi-dube-68185264
Bachelor of Science graduate with IT Networking knowledge proficient in all IP based networking protocols.
Highly academic and committed having been awarded with a Bachelor of Science degree and a Certificate in
Advanced Networking & cloud Technologies
PROFESSIONAL MEMBERSHIPS
MCSA course Leeds University – Currently aiming certification in 2017
EDUCATION
Sep 2014 – March 2015 Advanced Networking & cloud Technologies
Dublin Business school
Course Content:
Languages: HTML, XHTML, MySQL
Technologies: Windows Azure, Virtual machines( VM), MySQL, MS Access database, Vertualbox , IP
Sec, IP V4,IP V6, BGP,OSPF,DHCP,DNS,VPN
Operating Systems: Windows XP/7/2008
Web Development: HTML, XHTML, CSS, JavaScript
Applications: Microsoft Office, Rational Rose
Sept 2011-March 2014 Bachelor of Science in information Technology
Institute of Technology Blanchardstown, Dublin Ireland
Software development- Java, HTML ,CSS,Javascript, PHP, MySQL
Technologies: OSPF, BGP,VLANS, Spanning tree, IPV4,IP V6,Frame relay, Access list, DHCP,DNS,HSRP,
Configuring Cisco Switches and Routers, IP Addressing and Subnetting
Wireless access.
TECHNICAL SKILLS
Proficient in:
• OSPF
• BGP
• EIGRP
• IPV4
• VLANS
• VPN
• DHCP
• DNS
• RIP
• PAP and CHAP
• NAT

2. • WAN& LAN
PROFESSIONAL EXPERIENCE
March 2016 - to present Healthcare Assistant at LocalcareForce Leeds
Duties include:
• Bathing & grooming
• Assisting with dressing
• Feeding
• Mobility support
• Serving meals
Jan 2016 – Feb 2016 Help Desk Analyst at Lloyds Banking Group Pudsey
• Worked as part of a IT team to support in house colleagues and off shore colleagues, this involved helping them with
password reset if they forget the login details. They process involves security questions to check if they person
claiming the account is the genuine owner of the account, the colleague has to answer all security questions they
used when they first setup the account.
• Answering phone calls to support colleagues to their needs.
• We used tools such as Quars, QPM, Checkpoint, Remedy Smart, MacAfee Endpoint, Outlook, Active directory, to
reset passwords , tokens reset and used Smart tool to escalate issues to engineers.
INTERESTS & ACHIEVEMENTS
• Enjoying going to Gym
• Networking and Web Design
• Full Irish driving licence
REFEREES
• Available upon request