Marlaina Andersen is seeking a clerical or administrative position. She has a Bachelor's degree in Business Administration with a specialization in Healthcare Management from American InterContinental University. Her work experience includes volunteering at the American Red Cross Blood Services and Athens Regional Medical Center where she assisted donors, filed patient records, and located records. She also has experience as a stay-at-home mom, custodian, and cashier. Her skills include proficiency with Microsoft Office, excellent customer service, communication skills, and using multi-line phone systems.

1. MARLAINA ANDERSEN
236 Parkview Homes Extension, Athens, GA 30605 • (706) 386-1637 • marlaina77@hotmail.com
Seeking position in:
CLERICAL / ADMINSTRATIVE
* Computer Skills* * Customer Service Skills* *Verbal and Communication Skills*
EDUCATION
American InterContinental University, Schaumburg, IL
Bachelor of Business Administration Specialization: Healthcare Management
February 2015
WORK EXPERIENCE
American Red Cross Blood Services Athens, GA April 2015 - Present
Volunteer o Answers multi-line telephone system; records messages; response to questions about services
o Assists donors at the blood center by making sure of appointment o Checks name off of list if
donating blood o Writes donorname on paper; places donor name in slot for employees that take
blood
Andersen's Home. Athens, GA June 2003 -Present
Stay- at- Home Mom o Care for two children; cleans house; prepare meals for
family; assists homework o Attends meetings and appointments
Athens Regional Medical Center. Athens, GA May 2014 - August 2014
Volunteer: Located patient records based on upcoming appointments scheduled
o Filed patient records in order to ensure records were accessible for each
day
Custom Cleaning, Athens, GA June 2008 — September 2012
Custodian: Cleaned buildings and offices after construction; knowledge of use of chemicals
o Swept, vacuumed, and mopped floors; operated sander to sand wood floors; waxed
floors o Cleaned and shampooed carpet o Cleaned sawdust from cabinets, desk, drawers,
and walls o Cleaned windows; polished sinks
Wal-Mart, Hartwell, GA April 2003 - June 2003
Cashier: Provided excellent customer service to customers o Processed customer
transactions in a fast pace environment creating a pleasant shopping experience for
customers o Stocked shelves in order to ensure an organized and proper supply of
goods

2. Marlaina Andersen
(Page 2)
PROFESSIONAL SKILLS
Computer Skills
Microsoft Word: Created projects, reports, and memos
Microsoft Excel: Created spreadsheets for accounting and budgets Microsoft
PowerPoint: Created presentations and slide shows
Customer Service
Create a friendly atmosphere for customers which led to increased sales
Answered phones and recorded customer information
Assisted customers with question regarding products and pricing
Communication Skills
Excellent verbal communication with customers and co-workers
Experience utilizing proper professional phone etiquette
Excellent written communication skills using a variety of mediums