David Turnbull, cofounder and CCO Snapshot, at Travel Tech Conference Russia 2017 (http://traveltechcon.ru/eng). "As the debate surrounding the dominance of OTA's and who truly "owns" the customer intensifies, David takes an amusing but critical look at the current state of data management within the hospitality sector and why this is preventing the significant leaps in customer experience achieved by other industries". Subscribe to TTCR news: http://eepurl.com/cnhNvH