1. 1
Joanne Endean
Joanne Endean
82 Par Green, Par, Cornwall, PL24 2AG
Mobile: 07505500565 Email: joanne.endean@outlook.com
Personal Profile
My BSc with Honours and work experience have built my passion for biodiversity conservation. I
partake in local conservation activities and through university I conducted research in Borneo’s
rainforests and rhino notching in Kruger National Park. I have extensive experience of liaising with
the public, who at times can be demanding so there is a need for confidence and diplomacy.
Participation in fundraising events has given me an opportunity to educate the public, which I
thoroughly enjoy; and increase the profile of the business concerned. My customer service roles
and time spent working at an animal sanctuary have shown me to be an approachable and engaging
person.
Combining studies with other commitments required me to be self-motivated and efficient. I am no
stranger to strenuous work and getting my hands dirty, while ensuring health, hygiene and safety
standards. I have worked outdoors in all weathers, with early starts and late finishes to the day. As
well as working on my own initiative I am also a flexible and dynamic team member. I enjoy learning
and having new experiences as I believe they aid growth both personally and professionally; thus
leading to total job satisfaction.
Work Experience
Assistant Keeper – Wingz Bird and Animal Sanctuary, Jul 2013 – Oct 2013
 A voluntary work placement as part of my university course where I completed over 300
hours.
 Cleaned out animal enclosures and assisted with any repairs.
 Prepared animal feed, assisted with feeding, and handled animals when necessary.
 Kept the food preparation and quarantine rooms hygienically clean.
 Interacting and educating visitors around the park, on the front desk and in the shop.
 Money handling and cashing up at the end of the day.
 General maintenance, gardening and tidying around the park.
Rehoming/Welfare Officer – St Austell Cat Protection League, Nov 2010 – Aug 2011
 A company phone line was installed so I could be the first point of contact for the public, vets
and other League members 24 hours 7 days a week.
 Collection of stray or unwanted cats, delivering to the vets for health checks before taking to
the appropriate foster family.
 Obtained background knowledge of each cat including behaviour patterns, any illness and
ongoing treatments.
 Completed home checks of potential new owners and if they were deemed suitable I made
recommendations of cats that would best fit in with the family.
 Efficient organisation to ensure punctuality of home and vet visits, correct accounts of
money collected for adoptions or used petty cash; and up to date record keeping of cats.
 Attendance of monthly meetings and participation in fund raisers where I promoted public
awareness of the charity and cat health advice.
 I had to be patient and compassionate with the public but also strong enough to make
important decisions such as euthanasia.
 Drove the company van so was responsible for its upkeep, including the equipment within.

2. 2
Joanne Endean
Work Experience Continued
Medical Receptionist – Lostwithiel Medical Practice, May 2009 – Mar 2010
 Dealt with patients face to face and over the telephone, liaising closely with other staff
members, doctors, transport control centres, hospitals and emergency services.
 It was important to relay correct information. I up dated patient notes while maintaining patient
confidentiality.
 Required a high level of computer literacy and implemented filing systems.
Temp Desk Resourcer for the new homes industry – Maitland Selwyn, May 2005 – Feb 2009
 Filled placements with the correct skilled sales negotiator on sites with either short or long
term secondments.
 Assisted with interviews and updating CVs.
 Provided data for weekly management meetings as well as having meetings with potential
clients.
 As booking requirements were made over the telephone it was essential for concise
communication skills.
 Conducted site visits to maintain a contact with the temporary staff and gage an idea of the
area itself for future placements.
Receptionist – Bankhall Investment Associates Ltd, Feb 2004 – May 2005
 An understanding of individual departments within the finance company.
 Dealt with clients and staff members both face to face and over the telephone.
 I greeted visitors in a professional manner, provided refreshments.
 An active member of the social committee and volunteered for extra training programmes.
Training Administrator and Travel Consultant – Creative Travel Group, Jan 2003 – Feb 2004
 All holiday bookings were dealt with over the telephone so clear communication was
paramount.
 The position was target driven to reach commissions and worked to strict deadlines. My
customer service skills led me to be top of the seller’s board on numerous occasions.
 I devised the training programme and induction pack for the company and was involved in
the recruitment process. I was responsible for training new recruits and existing staff for
Nectar Travel and Virgin Holidays.
Tourist Information Advisor – Fowey Tourist Information Centre, Jul 2002 – Dec 2002
 This position required high levels of customer service both face to face and over the
telephone.
 I was required to provide correct information on the local and surrounding areas, and tourist
attractions.
 Made accommodation bookings and arranged coach or train tickets.
 Collated vital statistics on visitor levels to use at meetings with local tourist authorities.
 This was a position of trust as working weekends required me to be alone in the shop for a
period of time.
Receptionist Hairstylist and Receptionist
Cliff Head Hotel, May 2001 – Jul 2002 Jeans Hair Fashions, Jul 1999 – Jul 2000
Hairstylist and Receptionist Sales Assistant and Animal Attendant
Mr Christopher, Jan 1998 – Jul 1999 Holmbush Pet Centre, May 1993 – Dec 1997

3. 3
Joanne Endean
Education
 BSc Applied Zoology with Honours, 2014–2015 Pending
 Foundation Degree Animal Behaviour and Psychology, 2012 - 2014 Distinction
 Advanced Double Award Travel and Tourism, 2000 - 2002 A,A
 BTEC Advanced Overseas Tour Representatives, 2000 - 2001 Merit
 Local Geography Level 2, 2002 Distinction
 NVQ Hairdressing, 1989 - 1999 Level 2
 A ‘Level English Language/Literature, Biology 1994 - 1996 B, C
 10 GCSEs including Maths, Sciences and English, 1989 - 1994 A-C Grades
Interests and Hobbies
 Member of Friends of Par Sands
 Interested in biodiversity and ecosystem conservation
 Walking and photographing local landscapes or attractions
 Enjoy participating in arts, crafts and local activities
 Clean drivers licence
References can be supplied on request