1. Michelle Quinlan
161 Adelaide St, Heywood, OL10 4EN
Tel- 07981 727 325
Email- michellequinlan10@gmail.com
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Personal Profile
Highly motivated and client focused. I am always eager to learn and develop within the workplace. I
have a professional and pleasant manner, self-motivated with the ability to motivate and Influence
others around me to achieve a positive outcome. I am a lone parent looking to start a career in the
care system as I enjoy looking after my son and believe care is a vocation. I have a strong sense of
social justice and believe that equality is the key.
Key skills and achievements
 11 years experience of dealing with Clients/Customers
 Proven complaints handling with experience
 Experience of working in successful teams
 A supportive approach to my work
 Recently Qualified in Health and Social Care, Dementia Care, Mental Health Awareness
Business Administration, Health and Safety at work and Prevention&Control of Infection.
Employment History
Jan 2012 to September 2013 Rochdale MBC RBH Member Champions
 Representative Body for RBH Council
 Promoting Road shows and events/activities as part of RBH Membership
 Visiting sheltered schemes and community’s with RBH residents
 Communications -Working with RBH members and RBH residents to write articles providing
Information for Publication/Press release.
September 2012 to 2013 Help 4 U Financial Call Centre Representative
 Communicate using Customer Service language
 Maintaining a positive and Customer –Friendly Attitude
 Supporting Employability and Personal Effectiveness
 Dealing with Customers and their expectation
 Providing Safe and Effective Customer Service
December 2010 to May 2012 Rochdale MBC Community Champions
 Probation- Helping ex-offenders maintain a better life
 Assessing individuals basic skill levels in numeracy and literacy and supporting their
development when required
 Providing information, advice and guidance
 Helping Residence to engage with local services
July 2009 to March 2010 Frankie and Benny’s Waitress / Bar Person
 Showing customers to their tables
 Taking orders for meals and drinks
 Serving meals to customers
 Preparing the bill for payments
 Arranging place setting for various parties/groups
 Dealing with daily customer enquires

2. Education and Training
2015 Bury College NVQ LV 1/2
Health and Social Care
Mental Health Awareness
Dementia Care
Business Administration
Health and Safety Awareness
Prevention&Control of InfectionLevel 2
1998 to 2000 Hopwood Hall College, Middleton
BTEC National Diploma in Performing Arts
1991 to 1993 Hopwood Hall College, Rochdale
N.V.Q Level 2 in Catering
2001 to 2013
Institute of Environment Health
 Level 2 First Aid at work
 Food Safety in Catering Level 2
 Adult Literacy & Numeracy Level 2
 Health and Safety at work
 Awareness in Mental Health Services
 LGC Award in Community Champions, training within the community
 Principles of Manual Handling
 Mental Health First Aid
 I.T Skills New Clait Level 1
City & Guilds – NVQ
 City & Guilds Level 2 First Aid at work
 City & Guilds Level 2 working with others
 Maintaining a safe and healthy workspace
 Problem Solving
 Providing customers with a positive Impression of yourself and the organisation
 Food Hygiene Level 2
 First Aid Appointed Person and First Aid Awareness
 Princes Trust Personal Development Program
 N.V.Q Level 1 in Contact Centre Operations Representative, Employability, Personal
Effectiveness & Customer Service.
References
Available on request

3. Further Work History
April 2006 to April 2008 Women’s Royal Voluntary Service Delivery Driver
 Delivering Meals to pensioners in their homes
 Collecting Meals from distribution centres
 Loading vehicle for delivery points and planning the routes for deliveries
 Updating delivery records and returning undelivered items back to the depot
March 2005 to May 2005 Tesco Stores Ltd Fresh Food Sales Person
 Serve and advise customers
 Handling payments by cash,card or cheque
 Helping customers with their enquires
 Advise on availability of stock and on special promotions
 Stack shelves and place products within easy reach
 Updating and complete all legal checks
 Regular temperature checks
 Stock and order picking for customer order
2005 to March 2005 RSPCA Customer Service Adviser
 Answering customer enquiries and or signposting them to relevant person
 Providing Information and help to solve various problems
 Advising on products and services
 Sorting through various charitable gifts and priced for sales within the shop
 Dealing with customer complaints or locating relevant person
 Updating customer database with various Information
 Taking payment for goods and services
Nov 2004 to Jan 2005 Shoe Express Sales Assistant
 Serve and advise customers
 Handling payments by cash,card and cheque
 Provide assistance with customer enquires
 Advise on availability on products and prices
2001 to 2002 Princes Trust Voluntary Worker
Voluntary Worker
 Delivering presentations
 Liaising with team members and taking part in fundraising
1993 to 1994 Euro sites/Euro camp Assistant worker
 Working throughout Europe, preparing food and accommodation