1. Toya Cage
19531 Lighthouse Scene Ln
Cypress, TX 77433
toyacage@gmail.com
Phone:313-214-5796
Profile
Dynamic Performance-driven professional with a bachelor’s degree in Human Resource Development.
Seeking an entry-level HR position with reputable company.
 Results driven-Team Player and leader of customer-focused teams; Excellent working knowledge
using, Microsoft Office. Recognized for leadership skills, project completions and willingness to assume
additional responsibilities. Self-motivated with a passion to achieve objectives through dedication, integrity,
trust and hard work.
 Knowledge of Basic Human Resources principles and concepts
 Recruiting
 Good interpersonal and presentation skills
 Excellent oral and written communication skills
 Resume Scrutiny
HR Skills
Job Screening
Job Positing
Administrative/ Clerical
RFP Benefits
File Maintenance
Job Analysis
Reports and Documentation
Microsoft Office/NEO GOV
Interviewing
Recruiting
Problem Resolution
Data Entry
Professional Experience
Oakland County- (Government) Waterford, MI
HR College Intern 05/15-08/15
 Responsible for recruitment, prescreening, credentialing and placement of all Oakland County Jobs,
Processing new hire data, compensation changes and benefit requests, Performed Job Analysis Studies,
Job study analysis & recommendation, Dental/Vision RFP scoring & recommendation, Wrote and presented
a Resolution to the Board of Commissioners, Communicated with applicants during interview process, both
verbally and electronically, Processed requisitions, Provided resume evaluations and phone screenings,
Performed Summer /Seasonal Compensation Survey.
Percepta- Dearborn, MI
Marketing Business Analyst 03/14- 05/15
 Primary contact center for North America Ford and Lincoln Mercury dealers on Marketing and Contest and
Incentive Programs. Handle dealer inquiries on the Contest and Incentive programs. Utilization of the
VINCENT system and Dealer Payment Statements along with Smart VINCENT. Maneuver through various
systems to provide the dealer/customer with prompt, courteous and accurate information including
documenting customer contacts. Initiate outbound contacts as appropriate. Provide on-line support for
applications. Utilize available resources to respond to internal and external customer inquiries.
Percepta- Dearborn, MI
03/11 to 3/14

2. Business Analyst (Call Center)
 Provide Technical support to consumers who need assistance with setting up hands free talk and
navigation in their vehicles, Provide ultimate customer service to clients, engineers, and dealers.
Escalate and reclaim ford subscriptions for customers needing further assistance, Research and
implement processes that will improve the day to day processes while staying aligned with the
company's needs and concerns. Work with dealers to resolve customer's issues to ensure their
hands free talk and navigation systems are functioning properly. Email support. Point of contact
and special projects as directed.
AT&T—Detroit, MI
Help Desk/ Team Lead Call Center)
01/09 to 03/11
 Acting as stand in Team Lead to assist with peers with questions and concerns, Made outbound follow up
calls to peers and customers, Assisted with call takeovers, coaching sessions and peer mediation as
assigned, Obtained general understanding of OS and application operations related to company offered
services. Identify and correct or advise, on operational issues in client computer systems. Perform
creation of new accounts using company provided software tools. Configuration of client's equipment to
connect to the Internet via modem/DSL Router (Dialup/DSL customers only). Online support.
Troubleshooting problems with DSL service. Problem Resolution, Peer Coaching, Conducting training
classes and creating and implementing team success workshops.
Budco-Kelly Services- Highland Park, MI
03/05 to 11/08
Auditor/Claim Representative
 Processed claim forms, adjudicates for provision of deductibles, co-pays, co-insurance maximums and
provider settlements, Entered claims data into system, Resolved problems resulting from claim
settlement, Performed audit of randomly selected claims to ensure quality processing, Researched claim
overpayments and requests funds, Followed policies and procedures to make sure proper payment of
claims, Provided timely customer service to members, providers, billing departments and other insurance
companies regarding claims, Logged telephone calls in the data base and followed up on issues.
Education and Training
Bachelor of Science in Human Resource Development (2015)
Oakland University, Rochester, Hills MI
Major: Human Resource Development
GPA: 3.5