1. JAMES C. CAMPUED JR
+971 525367474
james.campuedjr@gmail.com
Skills Summary
With more than a decade working in different organizations I have mastered the art of
providing exceptional customer servicealong with multi-tasking abilities. I amalso intuitive,
fast-learner, a great listener, adaptable and a go-getter. I excel in a competitive environment
specially in the field of customer service, sales and after-sales, call centersrelated to banking
and financial services, telecommunications and technology. I amadept in the use of MS
Office, has extensiveexposure to CRM and Siebel software, Avaya phonesand most tools
used in call center environment.
Education
Degree / Date of Graduation
Bachelor of Science in Commerce Major in Financial Management
Saint Louis University Baguio City Philippines
Experience
Mashreq Bank
Relationship Officer
As a relationship officer I amtasked to look for potential clients for the bank offering credit
cards, personal financing, insurance, investments etc. I generate my own leads via different
methods like face-to-faceencounters, tele-calling, referrals fromfriends and acquaintances
and converting the same to actual sales. Cross-selling is a major part of the cycle and selling
other bank products in order to meet or exceed kpi’s is the paramount reason of having this
job. Maintaining a positive relationship with customers is also essential in generating more
leads as well as creating ambassadors through these customers for the bank.

2. 2
JP MorganChase Bank NA
Financial Services Advisor
I worked specifically as an auto loan officer for the retail part of the business catering to
applicants wanting to use JP Morgan as primary financing in the purchase or refinancing of
vehicles. I sift through leads and applications generated fromvarious channels likethe
internet, bank branches or telephone applications and convert the same into revenuefor the
bank. I did inbound and outbound calling to customers to convey terms of their pre-
approved applications, did basic underwriting tasks for changes in the application,
performed a bit of KYC just to prevent fraudulent transactions, drafted and prepared
contracts for the customer to sign at the branch or courier the documents to the customer
directly if there is no branch located in the area. I attended regular AML, KYC and other
regulatory/mandatory trainings to safeguard the bank’s reputation.
Infosys Ltd
Senior Relationship Officer
My job was as a back-office representativewas to assist internal and external AT&T customers
in provisioning VOIP, Internet TV and High Speed Internet Access. Performing troubleshooting
tasks was one major task ensuring consistent and reliable serviceto all customers.
247 Customer
Financial Services Representative
As an Optus financial servicesrepresentative I was tasked to make sure payments for
customer’s telephone and mobile phone subscriptions are made and collected on time
otherwise I had the power to demand payments for delinquencies. I also negotiated for
payment arrangements and made sure these were met so I pass my kpi, bar and unbar
services and educated customersthe importance of paying their subscriptions on time to
avoid service disconnections.
Development Bank of Singapore
Customer Service Officer

3. 3
I worked in the bank’s call center department handling internet banking and credit cards.
Since internet was relatively new at that time I assisted customers in their queries regarding
how to use the facility, helped in troubleshooting their access and made sure the experience
was seamless. As a cards officer I handled billing disputes, card activation and deactivations,
replacements and annual fee reversals.
Convergys Services Philippines
Transition Coach and Customer ServiceRepresentative
As a transition coach for DirecTV I handled newly graduated reps fromtraining in their actual
calling through remote call monitoring, side-by-side or a combination of both. Provided real-
time feedback to agents fromtheir calls and ensuring the transition fromtraining to taking live
calls is smooth as possible. I also provided recommendations for agents whoneeded to take
refresher courses or extra time in training. Prior to being a transition coach I was CSR for both
DirecTV and Sprint/Nextel providing a one-stop solution for billing, basic troubleshooting, and
upselling/cross-selling products to customers.
Awards and Acknowledgements
JP Morgan President’s Club/JPMC Manila’s Top Representative
In the first year of the Direct Loan Closing inception in Manila I was sent to NashvilleTennessee
in the United States to accept the President’s Club Award for being consistently the top
closing representativein 2011. Three years after I still maintained the top spot until I left for
another bank this time in the UAE.