Originally given at 2014 BBTS Spring Training in Scottsdale, AZ, this presentation describes the industry leading web application that Liberty University built for its students and staff members. In the first 18 months, almost ten thousand students chose to upload their photos online rather than wait in lines at Cards Services. It has changed the way the campus card office does business.

1. Ready, Aim, Submit
Photo Upload Grand Slam
Deborah Nightingale, Director, Card Services
Kelly Mayhew, Project Manager, IT Development
Faith Maweu, Data Analyst, Business Intelligence
Tony Erskine, Senior Developer, IT Development

2. LIBERTY UNIVERSITY
Liberty University | Training Champions for Christ since 1971
• 12,000 resident students
• 90,000 on-line students
– 11, 000 come to campus for Intensives each yr
• 5,000 faculty/staff
vs
• Card Services: 3 full time staff, 2 student
workers

3. FACING THE PROBLEMS
• Providing a secure delivery option
• Easing the strain on staff
• Reducing orientation lines
• Engaging the online population

4. A DREAM WAS BORN
• Requested changes to existing applications
• Storyboard requests
• Collaborate with IT Development
• Let the fun begin!

5. IT DEV PROJECT
• Planned Architecture & Technologies of new
application
• Began development
• Maintained communication & story backlog
with Card Office through daily scrum meetings
and bi-weekly backlog review meetings
• Deployed with phased functionality
• De-commissioned all old sites/links

7. THE DREAM REALIZED

8. START THE PROCESS - Requestor

9. TERMS & CONDITIONS - Requestor

10. ‹#›
ACCEPTABLE PHOTO - Requestor

11. ACCEPTABLE PHOTO - Requestor

12. VERIFY YOUR IDENTITY - Requestor

13. ‹#›
VERIFY YOUR IDENTITY - Requestor

14. DELIVERY OPTION - Requestor

15. ‹#›
CARDHOLDER AGREEMENT

16. VERIFY & REQUEST - Requestor

17. ‹#›
SUBMIT CONFIRMATION

18. PENDING REQUESTS – Card Office

19. SEARCH CAPABILITY – Card Office

20. REQUEST HISTORY – Card Office

21. APPROVE OR DENY – Card Office

22. ACTIVATION PROCESS - Requestor

23. CONFIRMATION NOTICE - Requestor

24. APPLICATION DATA
Fall 2012 Spring 2013 Fall 2013
Office Visits 6547 2311 6050
Online Requests 310 1494 2821

25. TRAFFIC REPORT
• Google Analytics
provides a
snapshot of visits
by date range

26. Q & A