1. March 2015 to Current
February 2012 to November 2014
August 2010 to January 2012
Tommy Philips
Career Focus
Results-driven sales professional who exceeds revenue goals, identifies customer needs and delivers
solutions to problems.
Education
University of North Texas
Bachelor of Arts: Social Work
Denton, TX
University of North Texas
Bachelor of Science: Rehabilitation Services
Denton, TX
Highlights
Customer service-focused
Savvy negotiator
Top sales performer
Proficient in Microsoft Office and CRM
Self-starter
Exceptional interpersonal skills
Sharp problem solver
Effective team player
Experience
Finiv Credit Counseling
Senior Credit Consultant
Plano, TX
Generates substantial company revenue by selling, marketing and implementing Loan Preparation
program to all prospective leads. Obtained over a 92% success rate in the removal of derogatory
information from credit reports. Consistently achieves over a 120 point increase in credit scores for
clients. Delivers exceptional account service to strengthen customer loyalty. Identifies prospective
customers using lead generating methods and performing an average of 60 cold calls per day.
Generates substantial revenue for the company through the acquisition of new clients and retention
of existing ones. Manage and market property listings for all potential buyers. Responsible for
implementing all business-building and relationship-building expectations with uniquely assigned
accounts and customers. Up-sell other ancillary products such as promoting properties online, credit
monitoring, warranties and loan preparation services. Maintain spread-sheets to track and monitor
personal sales opportunities, deals in progress and finished contracts. Negotiated details of contracts
and payments and prepared sales contracts and order forms. Conducted pre-qualification interviews
in order to ensure ideal candidates for home ownership. Resolved billing issues and helped
maintained on-line client portals.
Capital One Auto Finance
Senior Recovery Coordinator
Plano, TX
Successfully managed portfolio of nearly 200 charged-off accounts resulting in average monthly
revenue of $85,000. Performed effective Skip Tracing resulting in average of 25 recovered vehicles
per month. Developed new 90-day payment plan generating significant revenue increase for
department. Consistently ranked top 10% for performance and quality. Won awards for Employee of
the month for June 2013 and August of 2014, 4-time Gold, 5-time Silver Club member and 5-time
Diamonds recipient. Trained new hires through presentations, peer-to-peer coaching and
self-created training modules. Active member of call-calibrations review board and Circles
Club. Implemented financial planning recommendations for clients.
Capital One Auto Finance
Funding Analyst
Plano, TX
Awarded Funding Analyst of the Month in May 2011 by our internal Sales team. Analyzed applicants'
financial status, credit and property evaluation to determine feasibility of granting loan. Completed
2901 Ridgeview Drive, Apt 723, Plano, TX 75025 - 469-300-7721 (H) - 214-336-1525 (C) - tphilips73@gmail.com

2. June 2009 to August 2010
May 2006 to October 2008
regulatory, pre-implementation and risk-based audits to achieve compliance objectives.
Prepared weekly sales reports for the sales department to track product success. Served as liaison
between auto loan applicants, internal Sales team and dealerships. Performed daily maintenance of
the loan applicant database.
Capital One Auto Finance
Collections Specialist
Plano, TX
Recognized as “Top Earner” for two consecutive quarters in 2010. Successfully negotiated payment
plans and services to clients that have acquired outstanding debt. Analyzed financial information
obtained from clients to determine best solutions for meeting financial goals. Initiated 'Best Practice'
sessions with teammates to improve customer service scores. Created and maintained customer loyalty
through timely follow-up calls and reminders.
Precision Response Corporation
Site Coordinator
Carrollton, TX
Assisted with the development of the call center's operations, quality and training processes. Worked
with upper management to ensure appropriate changes made to drastically improve employee morale
and reduce attrition. Managed company's internal website. Arranged executive travel and spear-
headed company-sponsored charity events.