1. Todd R. Jenks
5345 Pine Island Drive (616) 648-1243
Comstock Park, MI 49321
Summary
Accomplished Quality Manager and Engineer. Experienced in strategic planning at the
executive management level. As Quality Systems Management Representative, implemented
and maintained QS-9000 and German automotive quality systems in a 1,600 employee, 4
business unit company. Corporate Supplier Quality Manager.
Professional Experience
Knoll, Inc., Grand Rapids, MI 2005 – Present
Quality Management
(500 employee, unionized workforce. Office systems designer and manufacturer. ISO 9001
certified. Customer base mainly domestic to USA, from all areas of industry and government.)
• 2013 – Present. Corporate Supplier Quality Manager. Leads 6 Supplier Quality Engineers
at 4 North American facilities (3 in U.S., 1 in Canada). Approximately 200 suppliers.
Responsible to partner with Procurement on sourcing projects to strategically select
suppliers that will perform to Knoll’s Quality Performance expectations and to lead existing
suppliers in efforts to improve their Quality Performance as it affects Knoll sites and
customers. Metrics include defining company’s Supplier Quality strategy; Supplier
Assessments and Audits; Production Part Approval Process; Material Rejection Notices
and Supplier Corrective Action Requests.
• 2005 – 2013. Quality Manager.
• 2011 – 2013. Utilizing Management By Fact, Zero Defect Initiative and Concealed
Damage focus teams, led facility to a 50% reduction in claims costs (from $1.2M annually
to $600K). Implemented Supplier Corrective Action Tracking system.
• 2005 – 2011. Developed and organized Quality Improvement Teams that:
o Reduced supplier defect backlog from $75K to $6K. 75% reduction in backlog
issues.
o Reduced scrap costs by 52% for $322K annual savings.
o Reduced material claims costs by 28% for $182K annual savings.
• Member of ISO 9001 and ISO 14001 corporate cross-site audit team. Led on-site
QMS/EMS audit Team.
• Participated in company global sourcing efforts.
• Led Field Problem Resolution (8D style) activities. Reduced Field issues by 66% and
implemented a preventive field action system.
Swoboda, Inc., Kentwood, MI 2004 -
2005
Quality Manager
(174 employee, non-unionized workforce. Coil winding and insert molding facility. QS-9000
certified. Customer base included: Siemens – USA, Delphi – USA, Keykert – USA, Magna-
Dortech – Canada, and Robert-Bosch – USA.)
• Supervised team of 8 Quality Engineers, 4 Layout Technicians and 9 inspectors. During
this time internal and external defect rates were reduced by over 50%.
• Supervised $1.5 million/year product line.
• Quoted over 200 projects in 4 ½ months.

2. Todd R. Jenks
Robert Bosch Fuel Systems Corporation, Kentwood, MI 1979 -
2003
(Formerly Diesel Technology Company. 1,600 employee, unionized workforce, manufacturing
facility. QS-9000 and ISO 14001 certified. Customer base included: DAF – Holland, Volvo –
Sweden, Iveco – Italy, Nissan – Japan, Daimler Chrysler – Germany and USA, Mack Trucks –
USA, and General Motors – USA.)
Quality Manager
• Supervised team of 3 engineers, 26 gauge lab personnel, and 10 auditors.
• Participated as member of the Leadership Team, Quality Systems Audit Team and
Environmental Systems Audit Team.
• Managed the Quality System for a European-based Business Unit.
• Decreased customer failure rates 83% using corrective actions systems.
• Developed and deployed quality systems training program to multi-business unit company
of 1,600 employees.
Quality Engineering Manager
• Led customer-focused quality teams which met weekly with customer representatives,
leading to 75% reduction in customer complaints.
• Developed Process Control Plan and initiated implementation for manufacturing process
control teams.
• Integrated independent quality disciplines within the plant into a four-phase customer-
oriented team that reduced line interruptions by 40%.
Product / Design Engineering Manager
• Managed design team of 5 engineers.
• Implemented a process for resolution of product design issues with focus on direct
customer input that resulted in implementing 3 design platforms ahead of schedule.
Manufacturing Supervisor
• Managed final machining, assembly and test department from time of production readiness
through full production ramp-up.
Quality / Reliability Engineer
• Developed and implemented a complete Quality Control system for manufactured and
purchased parts; assembly and test of a new product including: Receiving Inspection, In-
Process Quality Control and Final Audit.
• Completed 5-year cooperative education program, gaining experience in all functional
areas of the plant.
Education
Bachelor of Science in Electrical Engineering
GMI Engineering and Management Institute, Flint, MI (1984)
Training and experience
Synchronous Manufacturing, ISO 9000, Metrology, ISO 17025, GD&T, ISO 9000 Lead Auditor,
Statistical Process Control, Total Quality Management, QS-9000, FMEA, Kepner-Tregoe ATS,
8D Problem Solving, QS-9000 Lead Assessor, “The Manufacturing Game” (synchronous
manufacturing/preventive maintenance/quality investment), Lean Manufacturing, Train-the-

3. Trainer, VDA Quality Standard, ISO 14000, ISO/TS-16949, Shainin Institute, CQE/CRE
courses, past CQA certified auditor.