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What Makes a Quality Management Plan So Important


Published on | Achieving clearly defined goals through consistent activities defined by the quality plan will provide tangible benefits and a return on your TQM efforts.

Published in: Business
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What Makes a Quality Management Plan So Important

  1. 1. What Makes a Quality Management Plan So Important?
  2. 2. Quality Management Why does your business need a quality management plan for Total Quality Management?Page 2
  3. 3. A Simple Example What happens without a plan?• Do a lot – but not getting a lot done• Constant retracing of steps – making several trips instead of one• Waste time trying to remember what to do• Making decisions on the fly A plan puts the structure in place that allows TQM efforts to gain traction and produce real resultsPage 3
  4. 4. A Quality Plan Sets TQM Priorities & Goals Most important aspect of a quality system plan• Sets in place a reference point by answering critical questions:  What is TQM supposed to do?  What are we trying to achieve? Well-communicated plan sets overarching goals & near-term objectives• Clear goals & objectives enable informed priority setting• Puts everyone on the same page – working toward same goalPage 4
  5. 5. Remember… If you don’t know where you are going, any road will get you there.Page 5
  6. 6. A Quality Plan Clarifies TQM Activities Next question: how and what to do to meet plan goals Standardization in how tasks are carried out is needed to consistently meet TQM objectives Plan defines:• Processes• Process owners• Best practices for executing process & measuring results• What documents and training are needed to ensure consistent resultsPage 6
  7. 7. QMS Review and Improvement Plan establishes a method to measure performance against established goals Produces results that A quality management are unlikely to occur plan creates methods when things are done for periodic reviews & in an ad hoc fashion improvement• 2 critical elements: correction & improvementPage 7
  8. 8. True Benefits of a Quality Management Plan Achieving clearly defined goals through consistent activities Tangible benefits & return on your TQM efforts Impact on how well the organization meets customer expectationsPage 8
  9. 9. Thank You Phone: 810.534.2222 E-mail: Images used with permission from Microsoft.