This document discusses project quality management. It defines project quality management as coordinating activities to direct and control an organization regarding quality. Project quality management works to ensure project requirements are met. It explains that quality assurance focuses on providing confidence that quality requirements will be fulfilled throughout the project by developing procedures and auditing compliance, while quality control checks the final product. Common quality management tools include quality audits, cost of quality analysis, and addressing quality myths.

1. Project Quality
Management
Feb 21, 2018

2. Project Quality Management

3. Overview

4. Overview
Meeting the needs and expectations of the customer

5. What is Project Quality Management?
 Coordinated activities to direct and control an organization with regard to Quality
(ISO 9000:2005 – Clause 3.2.8)
 Project quality management works to ensure that the project requirements
are met
Project Quality Management
Why do we need to manage Project Quality..?

6. Project Quality Management
QA vs QC
Issuance of Purchase Order

7. Project Quality Management
QA vs QC

8. Project Quality Management
Quality Control
Raw material Final Product
 Quality Control, only, is not enough
 Inspections for defects – too late

9. Project Quality Management

10. Perform Quality Assura
Perform Quality Assurance

11. Perform Quality Assurance
“part of quality management focused on providing
confidence that quality requirements will be
fulfilled.”
• Focus throughout the project shall be to develop required procedures and check
if developed procedures are being implemented.
“Quality Audits are the most widely used means to
check compliance with the developed procedures”

12. 1 Quality Audits
Perform Quality Assurance
 A structured, independent process to determine if project activities
comply with organizational and project policies and procedures.
 Identify gaps + improvement areas
 Suggest Corrective actions
 Internal or External Audits
Correction vs Corrective actions
Continuous Improvement vs Continual Improvement

13. 1 Seven Basic Quality Tools
Perform Quality Assurance

14. 1 Cost of Quality
Perform Quality Assurance

15. 1 Cost of Quality
Perform Quality Assurance
Is Cost related to
Prevention of Non-
Conformance ?
Is Cost related to
Evaluating the
Conformance ?
Is Cost related to
Non-conformance ?
Is Non-Conformance
found prior to
Shipment ?
YES
NO
PREVENTION
APPRAISAL
INTERNAL FAILURE
EXTERNAL FAILURENot a Quality Cost
YES
YES
NO
NO
YES
NO

16. 1 Cost of Quality
Perform Quality Assurance

17. Project Quality Management
Quality Myths
Quality is the responsibility
of one department.
Correct Concept
Quality is everyone’s
responsibility.
Quality leads to lower costs
(reworks, failures)
Inspection is too late. Workers should
produce defect-free goods, right at first
time (Prevention over inspection)
Most defects are caused by the system
Quality is expensive.
Inspection is the key to quality.
Defects are caused by workers.