59club is a customer service analytics and training provider that works with venues in the golf, leisure, spa, food and beverage, and hospitality industries. They help businesses measure, improve, and maintain sales and service levels through independent mystery shopper audits, online customer satisfaction surveys, virtual training programs, and financial analytics and benchmarking. 59club also provides in-person training services to help venues adopt proven sales and service tactics tailored to their specific needs.

1. The industry’s
leading customer
service analysts &
training provider
www.59clubuk.com

2. 59club use global data to
elevate standards and promote
profitable business practices.
What we do
M E ASURE – T RAIN – SUPPORT

3. We work with venues of all
sizes; from private member
clubs to large scale resorts.
Our proven strategy helps businesses
to measure, improve and maintain Sales
& Service levels across the Golf, Leisure,
Spa, F&B and Hospitality industry.
Who we work with

4. How we do it
59club partners use our products to:
o Retrain and upskill their workforce
o Measure in-house standards
o Analyse industry comparable data
o Elevate customer acquisition,
member retention and profits

5. Our Products
Independent mystery shopper audits
allow managers to view their venue
through the eyes of their customers.
o Monitor performance
o Pinpoint strengths and weaknesses
o Compare against competitors
M E A S U R E – T R A I N – S U P P O R T

6. Our Products
Our online satisfaction surveys help
venues to truly understand the views
of their members, visitors and staff.
o Customise industry specific templates
o Automate customer invitations
o Compare with industry benchmarks
M E A S U R E – T R A I N – S U P P O R T

7. Our Products
An intelligent virtual education
experience hosting 59club’s training
programs and contributor content.
o Upskill staff and address shortcomings
o Host internal training resources
o Track user engagement
M E A S U R E – T R A I N – S U P P O R T

8. Our Products
Generate clear financial data around
your venue’s operation, with the ability
to make direct industry comparisons.
o Analyse financial performance
o Measure against custom data sets
o Compare with similar venues
M E A S U R E – T R A I N – S U P P O R T

9. Our Products
59club’s training services have assisted
hundreds of venues worldwide to adopt
proven Sales & Service tactics.
o We educate, motivate and improve
o Tailored to specific venue needs
o Full support and guidance provided
M E A S U R E – T R A I N – S U P P O R T

10. Be a part of 59club’s Sales &
Service Excellence Awards
Famously known as the ‘Oscars’ of the
hospitality industry, our annual Awards
event recognises and rewards teams and
individuals for delivering ‘excellence’ across
59club affiliate venues and groups.

11. Supporters & Clients
A N D M A N Y M O R E …

12. 59clubuk.com
59clubuk
01827 908 349
Bruce Porter
bruce@59club.com
07920 872 271
Contact us today to find out
how 59club can work with you.
M E A S U R E – T R A I N – S U P P O R T
Will Hewitt
will@59club.com
07483 053 705
Danielle Thomas
danielle@59club.com
07966 628 038
www.59club.com
Suite B The White House, 93a Lichfield Street, Tamworth, Staffs, B79 7QF