Primary Health Care Outreach clinics were initiated in 1994 to improve access to basic health services in communities. These clinics are run by auxiliary nurse midwives and paramedics from health posts and primary health care centers. Services provided at the clinics include antenatal and postnatal care, family planning, child health services, and health education. While over 1.5 million clinic visits were conducted annually, not all planned clinics were functional due to issues. Recommendations include resolving problems to ensure all primary health care outreach clinics are operational.
This document discusses sanitation in Nepal. It begins by defining sanitation and its importance. It then provides details on Nepal's national policies, strategies, and progress toward sanitation goals. Key points include Nepal achieving 62% sanitation coverage by 2011 under the MDG goals. The document outlines government initiatives at various levels to promote sanitation. These include national plans and policies, campaigns to promote handwashing, and school sanitation programs. It closes by stating that while progress has been made, some areas still require focus to achieve 100% sanitation coverage.
The document lists several national disease control programs in Pakistan, including programs focused on family planning and primary health care, acute respiratory infections, diarrhea control, immunization, dengue fever control, hepatitis prevention and control, AIDS control, malaria control, tuberculosis control, nutrition, women's health, maternal and child health, blindness prevention, and non-communicable diseases. The National Program for Family Planning and Primary Health Care launched in 1994 and employs over 100,000 Lady Health Workers covering 60-70% of Pakistan's mostly rural population.
ACHIEVEMENT AND PROGRESS TOWARDS HEALTH RELATED MDGS IN NEPAL (Draft Seminar ...Public Health Update
This is Draft Seminar paper which will present in my class for partial fulfillment of my Syllabus of BPH 8th semester. ''ACHIEVEMENT AND PROGRESS TOWARDS HEALTH RELATED MDGS IN NEPAL''
BCC COMPONENTS ACTIVITIES by Dr Munawar Khan SACPDr Munawar Khan
This document discusses the Behavior Change Communication (BCC) component of the Enhanced HIV/AIDS Control Program Sindh, which runs from 2011-2014. It aims to contain the spread of HIV/AIDS in Sindh province to under 1% and ensure support services for affected groups. BCC activities include advocacy campaigns targeting leaders, awareness events, and stigma reduction efforts. These activities communicate HIV prevention messages and promote testing and support services among high-risk groups in Sindh like drug users, sex workers, and migrants. Photos show some BCC outreach events engaging religious and community leaders.
Open defecation is a major public health issue in rural India, with over 638 million people lacking access to toilets. This poses risks for many infectious diseases. While government campaigns have increased toilet access, behavioral change is still needed. Socio-cultural beliefs and the view of toilets as only for the wealthy prevent many from using existing facilities. Communication objectives aim to increase awareness of health risks, promote dignity and generate demand for sanitation through community outreach. Priority routes focus on women's issues and health hazards to motivate behavior change.
1. The document provides information about the roles, referrals, and linkages of Integrated Counselling and Testing Centres (ICTCs) in India.
2. ICTCs aim to reduce HIV transmission by increasing access to voluntary HIV testing and counselling. They provide counselling, testing, and link people to medical, psychological, and social support services.
3. ICTCs are located in various public and private health facilities. They require infrastructure like counselling rooms and laboratories, as well as staff like counsellors, medical officers, and laboratory technicians.
Primary Health Care Outreach clinics were initiated in 1994 to improve access to basic health services in communities. These clinics are run by auxiliary nurse midwives and paramedics from health posts and primary health care centers. Services provided at the clinics include antenatal and postnatal care, family planning, child health services, and health education. While over 1.5 million clinic visits were conducted annually, not all planned clinics were functional due to issues. Recommendations include resolving problems to ensure all primary health care outreach clinics are operational.
This document discusses sanitation in Nepal. It begins by defining sanitation and its importance. It then provides details on Nepal's national policies, strategies, and progress toward sanitation goals. Key points include Nepal achieving 62% sanitation coverage by 2011 under the MDG goals. The document outlines government initiatives at various levels to promote sanitation. These include national plans and policies, campaigns to promote handwashing, and school sanitation programs. It closes by stating that while progress has been made, some areas still require focus to achieve 100% sanitation coverage.
The document lists several national disease control programs in Pakistan, including programs focused on family planning and primary health care, acute respiratory infections, diarrhea control, immunization, dengue fever control, hepatitis prevention and control, AIDS control, malaria control, tuberculosis control, nutrition, women's health, maternal and child health, blindness prevention, and non-communicable diseases. The National Program for Family Planning and Primary Health Care launched in 1994 and employs over 100,000 Lady Health Workers covering 60-70% of Pakistan's mostly rural population.
ACHIEVEMENT AND PROGRESS TOWARDS HEALTH RELATED MDGS IN NEPAL (Draft Seminar ...Public Health Update
This is Draft Seminar paper which will present in my class for partial fulfillment of my Syllabus of BPH 8th semester. ''ACHIEVEMENT AND PROGRESS TOWARDS HEALTH RELATED MDGS IN NEPAL''
BCC COMPONENTS ACTIVITIES by Dr Munawar Khan SACPDr Munawar Khan
This document discusses the Behavior Change Communication (BCC) component of the Enhanced HIV/AIDS Control Program Sindh, which runs from 2011-2014. It aims to contain the spread of HIV/AIDS in Sindh province to under 1% and ensure support services for affected groups. BCC activities include advocacy campaigns targeting leaders, awareness events, and stigma reduction efforts. These activities communicate HIV prevention messages and promote testing and support services among high-risk groups in Sindh like drug users, sex workers, and migrants. Photos show some BCC outreach events engaging religious and community leaders.
Open defecation is a major public health issue in rural India, with over 638 million people lacking access to toilets. This poses risks for many infectious diseases. While government campaigns have increased toilet access, behavioral change is still needed. Socio-cultural beliefs and the view of toilets as only for the wealthy prevent many from using existing facilities. Communication objectives aim to increase awareness of health risks, promote dignity and generate demand for sanitation through community outreach. Priority routes focus on women's issues and health hazards to motivate behavior change.
1. The document provides information about the roles, referrals, and linkages of Integrated Counselling and Testing Centres (ICTCs) in India.
2. ICTCs aim to reduce HIV transmission by increasing access to voluntary HIV testing and counselling. They provide counselling, testing, and link people to medical, psychological, and social support services.
3. ICTCs are located in various public and private health facilities. They require infrastructure like counselling rooms and laboratories, as well as staff like counsellors, medical officers, and laboratory technicians.
The document discusses India's National e-Governance Plan (NeGP), which aims to make government services more accessible to citizens through the use of information technology. Key aspects of NeGP include developing digital infrastructure, implementing mission mode projects across various government departments to computerize services, and creating centers to provide public access to e-services. The plan is overseen by the Ministry of Electronics and Information Technology and aims to improve transparency, efficiency and accessibility of governance.
Taking Government to the Citizen Door stepscscspv1
The document outlines the Common Service Centre (CSC) scheme in Himachal Pradesh for providing e-government and other services to rural citizens. Key points:
- The CSC scheme aims to set up 3,366 ICT-enabled access points, with one CSC per gram panchayat, to deliver a wide range of government, private, and social services.
- Implementation involves multiple stakeholders like the central and state governments, designated agencies, service centre agencies, and village-level entrepreneurs who manage the individual CSCs.
- The CSC scheme in Himachal Pradesh divides the state into three divisions and specifies services, connectivity requirements, pricing models, and a revenue sharing framework between stakeholders.
The Common Service Centres (CSC) scheme in Himachal Pradesh aims to take government services to citizens' doorsteps through setting up 3,366 ICT-enabled access points, with one CSC per gram panchayat. The state has been divided into three divisions for implementation. CSCs will provide both government and private services. Service providers will be selected through a bidding process and will be eligible for revenue support from the government, with no offset from fees collected. CSCs will be branded as 'Gram Sugam'.
Presentation given by Santanu Sengupta, Board Member, African Centre for Mobile Financial Inclusion on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Telecentres: Effective Approaches and Best Practices
E-governance aims to simplify government processes for citizens, businesses, and within government using information and communication technologies. The key purposes are to promote transparency and efficiency in governance. India has implemented several e-governance initiatives and mission mode projects at the central and state level targeting sectors like banking, immigration, and municipalities. However, challenges remain around infrastructure, digital literacy, language barriers, awareness, integration between government departments, and security/privacy of citizen data. Overcoming these challenges will require improved literacy, ICT growth, effective project implementation, user-friendly interfaces, population control, and greater public awareness of e-governance services.
Mr. Ali Bin Saleh Al-Soma's presentation at QITCOM 2011QITCOM
This document outlines Saudi Arabia's national e-government program and second action plan from 2011-2015. It discusses the program's governance structure, shared infrastructure initiatives like the national portal and data center, available e-channels, consulting services, capacity building efforts, and positive impacts like increased public demand for e-services and customer satisfaction. The vision is to enable everyone to access effective government services securely through multiple electronic channels.
The document summarizes India's National e-Governance Plan (NeGP) which aims to make government services accessible to citizens through common service centers. Key points include:
- NeGP aims to deliver services efficiently and transparently through centralized initiatives and decentralized implementation across states and departments.
- It involves developing core infrastructure like State Wide Area Networks, State Data Centers and over 100,000 Common Service Centers.
- 27 Mission Mode Projects are being implemented in areas like land records, transport and municipalities to computerize services.
- Capacity building efforts include training over 2 million government officials on e-governance.
Why GPMS?
GPMS is a Cloud Computing solution that is set to become an integral part of modern life in this Information age. GPMS is the foundation on which Knowledge is pooled, to imbibe Professionalism, and improve Efficiencies so that Excellence becomes the norm. GPMS facilitates better health, Good Governance and Commerce to thrive. With improved Communication and Collaboration, Entertainment and societal Interactions flourish, to improve the quality of life.
Cloud Computing is a growing public resource that leverages responsible sharing and access rights to deliver a robust decision support system in time all the time, in any situation. GPMS is built on robust principles of Open source, and Transparency, Empowerment and Stakeholder involvement, Accountability and Mutual cooperation.
While Individual Privacy and Security are underlying themes on which GPMS is built, responsible sharing between stakeholders on the same platform is facilitated by the creator of any on line content. Public funded data however remains in the Public domain in the true spirit of Right to Information and public Interest.
Users of the GPMS Cloud Computing environment have the ability to shape policies and decisions in their areas of interest in a truly democratic decision making process. Increasing participation and building trusted relationship is the key to maximising the benefits that an individual user, a Project Team, or an enterprise can derive from using GPMS. www.vigeyegpms.in/bbmp
Cuecent ePay streamlines and automates the entire Bahrain Government’s e-init...Bahwan CyberTek
BCT’s Cuecent epay - the powerful and proven payments platform – puts ‘Customer First’ in Kingdom of Bahrain; ePay offers citizens, residents and businesses the convenience and choice of payment on an ‘ Anywhere, Anyway, Anytime’ basis for government & utility services bringing the entire ecosystem on one integrated platform.
Indian CST will soft launch its C-G-C Transportal in Bengaluru on November 14th. The TRANSPORTAL is an innovative technology platform that aims to facilitate citizen-government interactions through a single window. The soft launch will allow Indian CST to gather user feedback and fine-tune the platform before full implementation. As part of its Citizen FIRST initiative, Indian CST hopes to use the TRANSPORTAL to empower citizens and enable participatory governance in Bengaluru and other areas.
ServiceOne-Integrated Service Delivery a paradigm shiftJury Konga
The document discusses the need for integrated service delivery and a paradigm shift in how government services are provided. It outlines Service New Brunswick's efforts to offer integrated, user-centered services across multiple channels. It argues that truly integrated service requires moving beyond individual agencies and technologies to a holistic, collaborative approach that includes users in design and breaks down silos between levels of government. Achieving this vision will require calculated risks, open data sharing, and engaging partners across government, the private sector, non-profits and academia.
Presentation given by Deepak Kumar, Chief Technology Officer, UTI Infrastructure Technology And Services Ltd.on August 3rd, 2011 at eWorld Forum (www.eworldforum.net) in the session ICT in Financial Inclusion, Taxation, Excise and Finance
The document describes the e-governance system implemented by the Khandwa Municipal Corporation. Key points include:
- The system automated various corporation processes like birth/death certificates, property tax, water connections, etc to improve efficiency and transparency.
- Processing times for services decreased drastically, like from 15 days to 15 minutes for birth/death certificates. Revenue also increased by 80% over 1.5 years.
- The system uses a 3-tier architecture with front-end, application server, and database server. It is designed to be scalable, flexible, secure and easily replicable in other municipalities.
- Overall, the e-governance system has improved service delivery, increased
This document provides a summary of a summer internship project report for TaxiVaxi, an app-based taxi aggregator company in India. The report details two main projects: 1) Developing a training and development module for TaxiVaxi drivers to improve customer service and eliminate problems, and exploring in-car advertising opportunities. 2) Preparing an HR policy guide for the company to ensure legal compliance and that all stakeholder activities benefit the organization. Methodologies used included customer satisfaction surveys, interviews, data analysis, and developing a learning module based on the ADDIE model. The report also provides company background, industry analysis, services overview, objectives, concepts, methodology, findings, conclusions, and recommendations.
This graduate report discusses e-governance initiatives in urban local bodies in India. It defines e-governance and outlines its goals of improving information exchange, service delivery, transparency, and accountability. Examples of e-governance services provided by ULBs include online birth/death certificates, bill payments, grievance registration, and building approvals. The report then describes the e-governance projects implemented by the Surat Municipal Corporation, including a virtual civic center portal, mobile apps, e-tendering, and a vaccination alert system using SMS. SMC has received several awards for its innovative digital services and initiatives.
The document discusses Common Service Centers (CSCs) in India, which aim to provide access to government and private services in rural areas. CSCs are established as part of the Digital India initiative using a public-private partnership model. Services offered at CSCs include Aadhaar enrollment, banking, education, healthcare, and e-commerce. CSCs help improve access to services, promote financial inclusion, and generate additional income for village-level entrepreneurs who operate the centers. There are currently over 1.78 million CSCs established across India.
It is the basic concept of the digital india.. its all about what the digital india is.. about its 9 pillars its challenges its impact and its methadology..
This document provides an overview and analysis of Common Service Centers (CSCs) in India. It begins with background on CSCs and their role in bridging the rural-urban divide by providing access to services. It then analyzes the technological framework of CSCs and the services they offer in areas like e-governance, education, healthcare, and commerce. Market analysis shows potential for CSC services. The document also discusses challenges to CSC implementation like delays in services, lack of connectivity and awareness. Strategic analysis tools are proposed to evaluate CSCs, including SWOT, Porter's Five Forces, value chain and business mapping. The business model and cash flows of CSCs are also assessed. In summary, the document
The document discusses two Mission Mode Projects under India's National e-Governance Plan (NeGP) - the Central MMP for Passport, Immigration and Visa, and the State MMP for Gram Panchayats (local governments).
For the Central MMP, the objectives are to enhance travel experiences for Indians going abroad by reducing immigration clearance times and improving security checks. Responsible departments include the Ministry of Tourism and Ministry of Home Affairs. Online application submission and tracking is available.
For the State MMP, the goal is to overcome challenges in rural areas by implementing e-governance modules within Gram Panchayats to issue licenses, certificates and disseminate information. Some states have implemented Panchayat
Global Situational Awareness of A.I. and where its headedvikram sood
You can see the future first in San Francisco.
Over the past year, the talk of the town has shifted from $10 billion compute clusters to $100 billion clusters to trillion-dollar clusters. Every six months another zero is added to the boardroom plans. Behind the scenes, there’s a fierce scramble to secure every power contract still available for the rest of the decade, every voltage transformer that can possibly be procured. American big business is gearing up to pour trillions of dollars into a long-unseen mobilization of American industrial might. By the end of the decade, American electricity production will have grown tens of percent; from the shale fields of Pennsylvania to the solar farms of Nevada, hundreds of millions of GPUs will hum.
The AGI race has begun. We are building machines that can think and reason. By 2025/26, these machines will outpace college graduates. By the end of the decade, they will be smarter than you or I; we will have superintelligence, in the true sense of the word. Along the way, national security forces not seen in half a century will be un-leashed, and before long, The Project will be on. If we’re lucky, we’ll be in an all-out race with the CCP; if we’re unlucky, an all-out war.
Everyone is now talking about AI, but few have the faintest glimmer of what is about to hit them. Nvidia analysts still think 2024 might be close to the peak. Mainstream pundits are stuck on the wilful blindness of “it’s just predicting the next word”. They see only hype and business-as-usual; at most they entertain another internet-scale technological change.
Before long, the world will wake up. But right now, there are perhaps a few hundred people, most of them in San Francisco and the AI labs, that have situational awareness. Through whatever peculiar forces of fate, I have found myself amongst them. A few years ago, these people were derided as crazy—but they trusted the trendlines, which allowed them to correctly predict the AI advances of the past few years. Whether these people are also right about the next few years remains to be seen. But these are very smart people—the smartest people I have ever met—and they are the ones building this technology. Perhaps they will be an odd footnote in history, or perhaps they will go down in history like Szilard and Oppenheimer and Teller. If they are seeing the future even close to correctly, we are in for a wild ride.
Let me tell you what we see.
The document discusses India's National e-Governance Plan (NeGP), which aims to make government services more accessible to citizens through the use of information technology. Key aspects of NeGP include developing digital infrastructure, implementing mission mode projects across various government departments to computerize services, and creating centers to provide public access to e-services. The plan is overseen by the Ministry of Electronics and Information Technology and aims to improve transparency, efficiency and accessibility of governance.
Taking Government to the Citizen Door stepscscspv1
The document outlines the Common Service Centre (CSC) scheme in Himachal Pradesh for providing e-government and other services to rural citizens. Key points:
- The CSC scheme aims to set up 3,366 ICT-enabled access points, with one CSC per gram panchayat, to deliver a wide range of government, private, and social services.
- Implementation involves multiple stakeholders like the central and state governments, designated agencies, service centre agencies, and village-level entrepreneurs who manage the individual CSCs.
- The CSC scheme in Himachal Pradesh divides the state into three divisions and specifies services, connectivity requirements, pricing models, and a revenue sharing framework between stakeholders.
The Common Service Centres (CSC) scheme in Himachal Pradesh aims to take government services to citizens' doorsteps through setting up 3,366 ICT-enabled access points, with one CSC per gram panchayat. The state has been divided into three divisions for implementation. CSCs will provide both government and private services. Service providers will be selected through a bidding process and will be eligible for revenue support from the government, with no offset from fees collected. CSCs will be branded as 'Gram Sugam'.
Presentation given by Santanu Sengupta, Board Member, African Centre for Mobile Financial Inclusion on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Telecentres: Effective Approaches and Best Practices
E-governance aims to simplify government processes for citizens, businesses, and within government using information and communication technologies. The key purposes are to promote transparency and efficiency in governance. India has implemented several e-governance initiatives and mission mode projects at the central and state level targeting sectors like banking, immigration, and municipalities. However, challenges remain around infrastructure, digital literacy, language barriers, awareness, integration between government departments, and security/privacy of citizen data. Overcoming these challenges will require improved literacy, ICT growth, effective project implementation, user-friendly interfaces, population control, and greater public awareness of e-governance services.
Mr. Ali Bin Saleh Al-Soma's presentation at QITCOM 2011QITCOM
This document outlines Saudi Arabia's national e-government program and second action plan from 2011-2015. It discusses the program's governance structure, shared infrastructure initiatives like the national portal and data center, available e-channels, consulting services, capacity building efforts, and positive impacts like increased public demand for e-services and customer satisfaction. The vision is to enable everyone to access effective government services securely through multiple electronic channels.
The document summarizes India's National e-Governance Plan (NeGP) which aims to make government services accessible to citizens through common service centers. Key points include:
- NeGP aims to deliver services efficiently and transparently through centralized initiatives and decentralized implementation across states and departments.
- It involves developing core infrastructure like State Wide Area Networks, State Data Centers and over 100,000 Common Service Centers.
- 27 Mission Mode Projects are being implemented in areas like land records, transport and municipalities to computerize services.
- Capacity building efforts include training over 2 million government officials on e-governance.
Why GPMS?
GPMS is a Cloud Computing solution that is set to become an integral part of modern life in this Information age. GPMS is the foundation on which Knowledge is pooled, to imbibe Professionalism, and improve Efficiencies so that Excellence becomes the norm. GPMS facilitates better health, Good Governance and Commerce to thrive. With improved Communication and Collaboration, Entertainment and societal Interactions flourish, to improve the quality of life.
Cloud Computing is a growing public resource that leverages responsible sharing and access rights to deliver a robust decision support system in time all the time, in any situation. GPMS is built on robust principles of Open source, and Transparency, Empowerment and Stakeholder involvement, Accountability and Mutual cooperation.
While Individual Privacy and Security are underlying themes on which GPMS is built, responsible sharing between stakeholders on the same platform is facilitated by the creator of any on line content. Public funded data however remains in the Public domain in the true spirit of Right to Information and public Interest.
Users of the GPMS Cloud Computing environment have the ability to shape policies and decisions in their areas of interest in a truly democratic decision making process. Increasing participation and building trusted relationship is the key to maximising the benefits that an individual user, a Project Team, or an enterprise can derive from using GPMS. www.vigeyegpms.in/bbmp
Cuecent ePay streamlines and automates the entire Bahrain Government’s e-init...Bahwan CyberTek
BCT’s Cuecent epay - the powerful and proven payments platform – puts ‘Customer First’ in Kingdom of Bahrain; ePay offers citizens, residents and businesses the convenience and choice of payment on an ‘ Anywhere, Anyway, Anytime’ basis for government & utility services bringing the entire ecosystem on one integrated platform.
Indian CST will soft launch its C-G-C Transportal in Bengaluru on November 14th. The TRANSPORTAL is an innovative technology platform that aims to facilitate citizen-government interactions through a single window. The soft launch will allow Indian CST to gather user feedback and fine-tune the platform before full implementation. As part of its Citizen FIRST initiative, Indian CST hopes to use the TRANSPORTAL to empower citizens and enable participatory governance in Bengaluru and other areas.
ServiceOne-Integrated Service Delivery a paradigm shiftJury Konga
The document discusses the need for integrated service delivery and a paradigm shift in how government services are provided. It outlines Service New Brunswick's efforts to offer integrated, user-centered services across multiple channels. It argues that truly integrated service requires moving beyond individual agencies and technologies to a holistic, collaborative approach that includes users in design and breaks down silos between levels of government. Achieving this vision will require calculated risks, open data sharing, and engaging partners across government, the private sector, non-profits and academia.
Presentation given by Deepak Kumar, Chief Technology Officer, UTI Infrastructure Technology And Services Ltd.on August 3rd, 2011 at eWorld Forum (www.eworldforum.net) in the session ICT in Financial Inclusion, Taxation, Excise and Finance
The document describes the e-governance system implemented by the Khandwa Municipal Corporation. Key points include:
- The system automated various corporation processes like birth/death certificates, property tax, water connections, etc to improve efficiency and transparency.
- Processing times for services decreased drastically, like from 15 days to 15 minutes for birth/death certificates. Revenue also increased by 80% over 1.5 years.
- The system uses a 3-tier architecture with front-end, application server, and database server. It is designed to be scalable, flexible, secure and easily replicable in other municipalities.
- Overall, the e-governance system has improved service delivery, increased
This document provides a summary of a summer internship project report for TaxiVaxi, an app-based taxi aggregator company in India. The report details two main projects: 1) Developing a training and development module for TaxiVaxi drivers to improve customer service and eliminate problems, and exploring in-car advertising opportunities. 2) Preparing an HR policy guide for the company to ensure legal compliance and that all stakeholder activities benefit the organization. Methodologies used included customer satisfaction surveys, interviews, data analysis, and developing a learning module based on the ADDIE model. The report also provides company background, industry analysis, services overview, objectives, concepts, methodology, findings, conclusions, and recommendations.
This graduate report discusses e-governance initiatives in urban local bodies in India. It defines e-governance and outlines its goals of improving information exchange, service delivery, transparency, and accountability. Examples of e-governance services provided by ULBs include online birth/death certificates, bill payments, grievance registration, and building approvals. The report then describes the e-governance projects implemented by the Surat Municipal Corporation, including a virtual civic center portal, mobile apps, e-tendering, and a vaccination alert system using SMS. SMC has received several awards for its innovative digital services and initiatives.
The document discusses Common Service Centers (CSCs) in India, which aim to provide access to government and private services in rural areas. CSCs are established as part of the Digital India initiative using a public-private partnership model. Services offered at CSCs include Aadhaar enrollment, banking, education, healthcare, and e-commerce. CSCs help improve access to services, promote financial inclusion, and generate additional income for village-level entrepreneurs who operate the centers. There are currently over 1.78 million CSCs established across India.
It is the basic concept of the digital india.. its all about what the digital india is.. about its 9 pillars its challenges its impact and its methadology..
This document provides an overview and analysis of Common Service Centers (CSCs) in India. It begins with background on CSCs and their role in bridging the rural-urban divide by providing access to services. It then analyzes the technological framework of CSCs and the services they offer in areas like e-governance, education, healthcare, and commerce. Market analysis shows potential for CSC services. The document also discusses challenges to CSC implementation like delays in services, lack of connectivity and awareness. Strategic analysis tools are proposed to evaluate CSCs, including SWOT, Porter's Five Forces, value chain and business mapping. The business model and cash flows of CSCs are also assessed. In summary, the document
The document discusses two Mission Mode Projects under India's National e-Governance Plan (NeGP) - the Central MMP for Passport, Immigration and Visa, and the State MMP for Gram Panchayats (local governments).
For the Central MMP, the objectives are to enhance travel experiences for Indians going abroad by reducing immigration clearance times and improving security checks. Responsible departments include the Ministry of Tourism and Ministry of Home Affairs. Online application submission and tracking is available.
For the State MMP, the goal is to overcome challenges in rural areas by implementing e-governance modules within Gram Panchayats to issue licenses, certificates and disseminate information. Some states have implemented Panchayat
Similar to Easy and simple project file on mp online (20)
Global Situational Awareness of A.I. and where its headedvikram sood
You can see the future first in San Francisco.
Over the past year, the talk of the town has shifted from $10 billion compute clusters to $100 billion clusters to trillion-dollar clusters. Every six months another zero is added to the boardroom plans. Behind the scenes, there’s a fierce scramble to secure every power contract still available for the rest of the decade, every voltage transformer that can possibly be procured. American big business is gearing up to pour trillions of dollars into a long-unseen mobilization of American industrial might. By the end of the decade, American electricity production will have grown tens of percent; from the shale fields of Pennsylvania to the solar farms of Nevada, hundreds of millions of GPUs will hum.
The AGI race has begun. We are building machines that can think and reason. By 2025/26, these machines will outpace college graduates. By the end of the decade, they will be smarter than you or I; we will have superintelligence, in the true sense of the word. Along the way, national security forces not seen in half a century will be un-leashed, and before long, The Project will be on. If we’re lucky, we’ll be in an all-out race with the CCP; if we’re unlucky, an all-out war.
Everyone is now talking about AI, but few have the faintest glimmer of what is about to hit them. Nvidia analysts still think 2024 might be close to the peak. Mainstream pundits are stuck on the wilful blindness of “it’s just predicting the next word”. They see only hype and business-as-usual; at most they entertain another internet-scale technological change.
Before long, the world will wake up. But right now, there are perhaps a few hundred people, most of them in San Francisco and the AI labs, that have situational awareness. Through whatever peculiar forces of fate, I have found myself amongst them. A few years ago, these people were derided as crazy—but they trusted the trendlines, which allowed them to correctly predict the AI advances of the past few years. Whether these people are also right about the next few years remains to be seen. But these are very smart people—the smartest people I have ever met—and they are the ones building this technology. Perhaps they will be an odd footnote in history, or perhaps they will go down in history like Szilard and Oppenheimer and Teller. If they are seeing the future even close to correctly, we are in for a wild ride.
Let me tell you what we see.
Analysis insight about a Flyball dog competition team's performanceroli9797
Insight of my analysis about a Flyball dog competition team's last year performance. Find more: https://github.com/rolandnagy-ds/flyball_race_analysis/tree/main
STATATHON: Unleashing the Power of Statistics in a 48-Hour Knowledge Extravag...sameer shah
"Join us for STATATHON, a dynamic 2-day event dedicated to exploring statistical knowledge and its real-world applications. From theory to practice, participants engage in intensive learning sessions, workshops, and challenges, fostering a deeper understanding of statistical methodologies and their significance in various fields."
Learn SQL from basic queries to Advance queriesmanishkhaire30
Dive into the world of data analysis with our comprehensive guide on mastering SQL! This presentation offers a practical approach to learning SQL, focusing on real-world applications and hands-on practice. Whether you're a beginner or looking to sharpen your skills, this guide provides the tools you need to extract, analyze, and interpret data effectively.
Key Highlights:
Foundations of SQL: Understand the basics of SQL, including data retrieval, filtering, and aggregation.
Advanced Queries: Learn to craft complex queries to uncover deep insights from your data.
Data Trends and Patterns: Discover how to identify and interpret trends and patterns in your datasets.
Practical Examples: Follow step-by-step examples to apply SQL techniques in real-world scenarios.
Actionable Insights: Gain the skills to derive actionable insights that drive informed decision-making.
Join us on this journey to enhance your data analysis capabilities and unlock the full potential of SQL. Perfect for data enthusiasts, analysts, and anyone eager to harness the power of data!
#DataAnalysis #SQL #LearningSQL #DataInsights #DataScience #Analytics
Predictably Improve Your B2B Tech Company's Performance by Leveraging DataKiwi Creative
Harness the power of AI-backed reports, benchmarking and data analysis to predict trends and detect anomalies in your marketing efforts.
Peter Caputa, CEO at Databox, reveals how you can discover the strategies and tools to increase your growth rate (and margins!).
From metrics to track to data habits to pick up, enhance your reporting for powerful insights to improve your B2B tech company's marketing.
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This is the webinar recording from the June 2024 HubSpot User Group (HUG) for B2B Technology USA.
Watch the video recording at https://youtu.be/5vjwGfPN9lw
Sign up for future HUG events at https://events.hubspot.com/b2b-technology-usa/
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Dynamic policy enforcement is becoming an increasingly important topic in today’s world where data privacy and compliance is a top priority for companies, individuals, and regulators alike. In these slides, we discuss how LinkedIn implements a powerful dynamic policy enforcement engine, called ViewShift, and integrates it within its data lake. We show the query engine architecture and how catalog implementations can automatically route table resolutions to compliance-enforcing SQL views. Such views have a set of very interesting properties: (1) They are auto-generated from declarative data annotations. (2) They respect user-level consent and preferences (3) They are context-aware, encoding a different set of transformations for different use cases (4) They are portable; while the SQL logic is only implemented in one SQL dialect, it is accessible in all engines.
#SQL #Views #Privacy #Compliance #DataLake
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2. OUR AWARDS
Nasscom/ CNBC TV 18 User
Awards 2009
Golden Peacock Award 2010 for Citizen
Centric Services.
The Best IT for Masses Project
of M.P. (Year 2009-10)
CSI Nihilent e- Governance for
Excellence 2009-10
SKOCH Digital Inclusion Award for
Technology in Service Delivery 2011
SKOCH Digital Inclusion Award
for Online Assessment Patwari
Recruitment Exam 2012
3. MPONLINE PROJECT PROFILE
ABOUT MPOnline :-
MPOnline is an acronym for ‘MP Online Information for Citizen Empowerment’, the citizen
services portal of Government of Madhya Pradesh
Joint Venture between the Government of Madhya Pradesh (GoMP) & and TATA Consultancy
Services Limited (TCS)
Objective of Developing and Operating the official portal for the Government of Madhya Pradesh
PROJECT OBJECTIVES :-
A move from 'Citizen in line' to 'Citizen online‘
To provide services to all the citizens of MP - any service, anywhere, any time and to anyone.
Provide citizen services at their doorstep with special benefits to the rural community
Transparency between Citizen and Government
An opportunity for gainful employment across the state
Create a pool of highly skilled professionals who are at par with the best in the country.
4. KEY STAKEHOLDERS
MPOnline was incorporated in the Year 2006 - Joint venture between GoMP and TATA
Consultancy Services (TCS)
Given TCS’ strong capabilities and unmatched expertise in e-Governance initiatives across the
country, TCS was chosen by the MP government to be its partner in this ambitious
engagement.
The major Stakeholders in this initiative is the IT Department, GoMP, through the Madhya
Pradesh State Electronics Development Corporation (MPSEDC) and TCS
A major contributor to the success of this initiative is to integrate the Common Service Centers
(CSCs) established
Benefited both MPOnline by increasing its reach to the rural areas and the CSCs by making
them ready with these services and financially viable
5. ORGANISATIONAL STRUCTURE
Chief Operating Officer
(Pramod Bhargava)
HEAD -BD- to
be identified
Finance
Department
Application
Development
Business
Development
Team
Customer
Support
Department
Project Leader
(Anita Bhatt)
Technical Head
(Himanshu Agnihotri)
Development
Team
Business
Analyst
Infrastructure
Department.
Infrastructure
Head-to be
identified
Networking
Team
HR- Executive(Urvashi
Sharma)
Finance
Manager
(Sunil Sinha)
Asstt.Manager -HR
(TO BE IDENTIFIED)
Human
Resource
Department
Customer Care
Team
Finance Team
Board of Directors
Admin
Department
Admin
(Preeti Singh)
Asstt. -HR(Darshana
Sharma
Help Desk TL
-to be identified
Legal
Department
Compliance Officer
(TO BE
IDENTIFIED)
6. BUSINESS MODEL
The BOOT (build, own, operate, transfer model was adopted to create a win-win situation for the
GoMP and TCS
Being a JV , it has allowed the government to benefit from the BOOT model, with NO UPFRONT
FINANCIAL BURDEN TO THE STATE
All INFRASTRUCTURE, TECHNICAL PERSONNEL, CAPEX and OPEX belong to MPOnline, which will be
transferred to MPSEDC at the expiry of the contract, unless decided otherwise
NO COST to any client – instead, a small portal fee based on No. of Transactions determined by a
Price Fixing committee is charged from citizens and other end-users.
As MPOnline does not charge any money from the department for which the service has been
developed . The development, server, maintenance and other indirect costs are initially incurred by
MPOnline and have to be recovered using USER PAY MODEL.
7. REVENUE MODEL
Delivery Network Financial Model:
The KIOSKS and CSCs through which MPOnline services are delivered are set up as franchisees.
All investment in personnel, infrastructure and connectivity are borne by the KIOSK / CSC OWNERS.
Citizens pay a small ‘PORTAL FEE’ to avail services on the MPOnline portal.
Of this fee, the kiosk and MPOnline ratio varies from 60:40 to 40:60 ratio.
Franchisees do not have an EXCLUSIVE CONTRACT with MPOnline and are free to use their
infrastructure for their OTHER BUSINESSES – INTERNET CAFÉ, XEROX CENTRE, TYPING, SCANNING
etc.
8. REVENUE MODEL
The kiosks work on a PRE-PAID Model where they ‘top-up’ their account with a certain amount of
money and can then provide services to citizens for as long as they have credit balance.
Franchisees pay a one-time registration fee and then pay an annual renewal fee based on the
volume of business done.
MPOnline was mandated to increase its presence by establishing Kiosks in Urban areas only
CSCs are FINANCIALLY VIABLE now after integration with MPOnline which provides more than 200
services through CSCs.
Perhaps, the only state where the CSC model is financially viable and self sustainable
9. REVENUE MODEL
THE MODEL SUSTAINABILITY
This initiative has sustained primarily been due to the will of the Government to make it a success
and enabling their citizen with e-governance.
More and more Government services are available at the doorsteps of the citizens.
Generated Employment opportunities and ensured a regular income for the KIOSK operators over
the period of time.
Project team size has grown several folds over the last five years as the number of services has
grown tremendously.
10. PRICE FIXING MECHANISM
A cost matrix is prepared for every new service covering all aspects of expenses borne in
developing the service.
EXPENSES SUCH AS Application Development, Server Cost, Database Management,
Maintenance, Hardware and System Software Cost, Customer Help Desk, Disaster Recovery
etc. are taken into consideration.
On the basis of the estimated number of transactions per annum , a cost per transaction is
arrived.
MPOnline investment on the service is recovered over a period of around 3 years.
Price Committee is headed by Secretary (IT), Finance Department, MPOnline and Department
officials for the final approval.
11. MILESTONES IN THE HISTORY OF MPONLINE
The first assignment performed on the Portal was the Receipt of PET Application Forms for VYAPAM in
April 2007, At present, all VYAPAM Forms by MPOnline.
Started Education services with RGTU (Diploma) University in the Year 2008. Today, offering similar
services to other Universities viz. Makhanalal, Jiwaji, DAVV, Bhoj, Vikram University.
The Employment related forms were made online first in the Year 2010 with MPEB The other customers
today for similar services are MP High Court, CG High Court, MPPSC, CGPSC etc.
The traditional Counselling of Department of Higher Education for the BED Course was done in the Year
2008 and is growing strongly every year
DTE Counselling was revolutionised by introducing a unique concept of Off-Campus-On-Line-Counselling
in the Year 2009. A very successful and fool proof domain
Yet another Novel Concept was brought about by the introduction of ONLINE ASSESSMENT
EXAMINATION, commencing with Patwari Exams in March, 2012
Number of B2C Services are being provided and their numbers have gradually increased as they have a
better reach and a higher demand for the masses
12. SUCCESSES IN THE HISTORY OF MPONLINE
Largest Service in the history of MPOnline won - 20 lakh transactions in a single month – Temporary
Teachers’ Recruitment Application in 2010-11.
Highest ever amount of Income distribution amongst Kiosks/ CSC’s in a single month – Rs. 4.7
crore in 2010-11.
Increase in Portal Income from Rs. 13.02 Crore in 2010-11 to Rs. 31.74 Crores in 2011-12.
Overall Rs 12.53 crores KIOSK commission distributed during the F Y 2011-12 = 171% increase
over the last year
Introduced a new Line of Business IN FY 2011-12 - Online Assessment Examination – Handled
Patwari vacancies for 1 lac candidates
Successfully made inroads into Chhattisgarh with Maiden Service for CGPSC. Bagged Orders from CH
High Court, CG DME, DHS etc.
Won the Prestigious SKOCH Digital Inclusion Award 2011. Finalist for MANTHAN Awards 2011. Won
the Skoch awards 2012, second year in succession for the Online Assessment Examination for
Patwari Recruitment
Created a Niche in Counseling related Services – Domain & Consultancy Team – can offer this as a
service in MP and outside the state
14. PROJECT PROFILE- GEOGRAPHICAL COVERAGE –MADYA PRADESH
GEOGRAPHICAL COVERAGE –
MPOnline has wide presence in all 50 districts, over
300 tehsils and 280+ blocks of MP.
The most unique feature of MPOnline Project is the
Kiosk network Across the state of MP to provide the
citizen services more efficiently and effectively.
MPOnline kiosk spread is only in the URBAN areas.
MPOnline has partnered with various Service
Centre Agencies (SCAs) formed under NeGP, 2006
to utilize their CSCs to deliver service in the Rural
Areas. It is worth mentioning here that MP is one of
the prime States where CSCs are sustainable
MPONLINE KIOSK NETWORK – Q2FY
2012-13
MPONLINE KIOSK 2,505
AISECT CSC 3,161
RELIANCE 1,756
NICT 781
CMS 804
University Kiosks 970
Total 9,977
15. PROJECT PROFILE- GEOGRAPHICAL COVERAGE -CG
For Providing citizen services in the State of
CG, started building the delivery network.
Providing the Services to CGPSC, CG High
Court, CG DME, CG DHS etc.
In discussion for adding several other Services
In CG.
CHATTISGARH KIOSK NETWORK
MPONLINE CG KIOSK 49
CG AISECT 997
CG CHOICE 48
GRAM CHOICE 37
CG MADHUR COURIER 47
Total 1,178
16. NATURE OF SERVICES
Services related to Academics
- Covering Enrolment, admission and Examination fees, counter based, MIS etc
- Counseling Services
Employment related Services
- Online Assessment
- Receipt of recruitment Application
Business to Citizens Services
- Payment of Life Insurance Premium.
- Payment of electricity Bills, Post Paid Mobile and Landline Bills.
Miscellaneous Services – Forest, Tourism, Ecotourism, Bus, AKVN, TRIFAC, Firm &
Society……..
17. SERVICES ASSOCIATED TO ACADEMICS
MP Board of Secondary Education – Enrollment, Examination Forms, Supp. Form, Answer book request, re-
totaling, result display, Admission List, D.Ed Application form, Record Verification, Duplicate migration,
certificate & mark-sheet thru our software
MP STATE OPEN SCHOOL – Admission form, roll number generation, admit card
MP Professional Examination Board (Vyapam) – Application for 20 examinations
Devi Ahilya University, Indore
Vikram University, Ujjain
Jiwaji University - Gwalior
MP Bhoj Open University
Makhanlal Chaturvedi Rashtriya Patrakarita evam Sanchar Vishwavidyalaya
M P Nurses Registration Council – University Applications
RGPV POLYTECHNIC
M P Para Medical Council – University Applications
18. ONE OF OUR MOST PRESTIGIOUS SERVICE- ONLINE COUNSELING
Department of Technical Education - Online Counseling held for 13 courses including BE,
PPT, MBA, Pharmacy, MCA, Hotel Management etc.
Department of Higher Education- B. Ed Counseling.
Department of Medical Education- PMT and PG Courses Counseling.
Department of Public Integration- Samvida Shikshak Counseling
Department of Skill Development – ITI Counseling.
C G Department of Medical Education – All Counseling
19. COUNSELING SERVICES – ONE OF OUR MOST PRESTIGIOUS SERVICE
In traditional counseling, students travel and queue at one of 5 centres set up by colleges. The online
counseling delivers these improvements:
STUDENTS
• Have the option to choose from any course and institute without the need to travel at all, thus saving
time and money.
• Participate from home, a net café or a local kiosk/CSC.
• See a list of all courses available and then choose.
• As opposed to making decisions in a few minutes, have several days to research various colleges,
consult guardians and to change their choices.
• Greater transparency for students and colleges as both have complete view of vacant seats, reserved
seats etc.
DEPARTMENT
• The staff deployment has significantly reduced to 2 or 3 people at each of the dept help-centres.
• Routine academic sessions continue unaffected due to increased staff availability.
• Allotment now takes a few days and allocation is completed in one-shot
• All Updated MIS is provided with collection of fees directly into the bank account
20. SAVINGS
S. No. Expenditure Heading
Traditional
Approach
Online Approach Total Savings
1 Cost of Travel (2/3 visits) 1000 - 1000
2 Cost of Accommodation 1200 - 1200
3 Cost of Food & Beverages 500 - 500
4 Postage & DD Charges 50 - 50
Total Saving per Student 2750
Total Applicant/Candidates: 3,63,689 (Approx)
Total Saving per student: 2750
Overall Saving: 3,63,689 X 2750 = 100,01,44,750 OR 100 CRORES
Total Seats handled in DTE Counseling –1.99 lacs
Total Students involved – 3.63 lacs
21. SUCCESS STORY – THE PATWARI EXAMINATION
Online Assessment- LARGEST EXAM CONDUCTED ONLINE BY ANY STATE GOVT.
Conducting Online Tests – capacity to hold examination for 35,000 candidates simultaneously
Online evaluation of the objective and descriptive answers
Question bank management software which helps in creating thousands of questions for online testing
Ability to declare Spontaneous Results & Scores
Concluded the Online Assessment of PATWARI Recruitment Examinations.
Total Applications Received – 1,00,713
Total Verifications - 85, 277
OTBS / Admit Card - 85, 277
Total Appeared - 81,091
22. SERVICES ASSOCIATED TO EMPLOYMENT
MP Public Service Commission – All examinations
MP High Court, Jabalpur – Recruitment at all levels
VYAPAM (All Professional Recruitment Exams)
MPEB – Recruitments at All DISCOMs for Bhopal, Indore & Jabalpur
Chattisgarh Public Service Commission
Chhattisgarh High Court
23. MISCELLANEOUS SERVICES
Department of Tourism/ Ecotourism
Department of Transport – DL applications
Directorate of Town & Country Planning
Forest Department – Bookings for all National Parks
Human Rights Commission
Urban Administration & Development Dept
Food & Civil Supplies Department
AKVN – Bills Collection of various types
TRIFAC – Combined Application Form – Workflow based
PWD – Registration of All Categories of Contractors
24. BUSINESS TO CITIZEN SERVICES
Premium Collection and Utility Bills
Life Insurance:-
LIC
SBI Life Insurance
ICICI Prudential Life Insurance
Bajaj Allianz Life Insurance Co.
HDFC Life Insurance Co.
BSNL Landline (Bhopal, Dewas, Jabalpur, Indore) All MP
Tata Indicom (Mobile & Landline)
Tata DOCOMO (Mobile & Landline)
AIRTEL (Landline)
BSNL Mobile
Dishnet TV Recharge.
VODAFONE – Post Paid Mobile Bill
25. ISSUES & CHALLENGES addressed
There were number of Issues to be addressed at inception of the Project, major being-
Capacity Building:
Lack of trained IT manpower –
MPOnline offers a BOOT model - provide full infrastructure,
Manpower for the design, implementation and support needs of the client.
Conducting Training / Handholding sessions to build the in-house capacity for the client
department
Building Trust:
Involving the Government stakeholders of MPOnline right from requirement gathering, rate
fixing, implementation and up to the monitoring stages of the services we offer to a
department.
26. ISSUES & CHALLENGES – Continued……..
Introduce new initiatives in a phased manner – PILOTS and then FULL ROLL OUT in order to win
customer confidence.
Educate stakeholders on the benefits of e Governance - demonstrated delivery of these benefits.
Initiate periodic and frequent review- involving stakeholders across the board in the process
Involve all stakeholders – government and external – in the change management plan to build
awareness and to sensitize them
Extensive training, hand holding and support to stakeholders to increase their comfort with the
solution.
IT Secretary – Govt of Madhya Pradesh – Chairman of MPOnline
MPSEDC – One Director nominated from MPSEDC
27. ABOUT THE MPONLINE PORTAL - Technical
ABOUT THE MPONLINE PORTAL :-
MPOnline offers full Hindi support.
The inherited .NET globalization concept created a bi-lingual portal that supports both Hindi and English fonts.
It is Unicode compliant and the databases are searchable in either language and Hindi text search is also
supported.
All help, surveys and FAQ are available in both languages.
MPOnline Portal has both static and dynamic content.
Content is more specific to information about citizen centric services and different modes of payments.
Portal has information about Service Delivery Centers for Kiosks both MPOnline and CSC and their spread in
M.P. and other states. District wise spread in available on the home page of Portal.
28. ABOUT THE MPONLINE PORTAL - Technical
Portal uses database to store page content, metadata and other information assets that might be
needed by the system. Various User Groups access Portal based on their roles and permissions. Easily
editable content managed through database is available.
This means if an Anonymous User (someone not logged on) or a Logged on User who is not a member
of the Group a page is restricted to - the user will be denied access to the page.
Proper Workflow Management System is in place for services where in document/certificate
verification happens.
Portal also offers easy Customization as we create a Universal layout i.e., making pages having
similar designs and themes without much code.
29. ABOUT THE MPONLINE PORTAL - Technical
Public Access
MPOnline Portal is web based solution available 24*7. MPOnline is a web-based solution.
The portal can be accessed through a standard web browser and does not require any special
software to be installed.
For Kiosk it is access based login. For general citizen user services are available on our Citizen Home
page.
Facility to pay in Cash at the 9000+ kiosks spread across the state of M.P. is the USP of the
MPOnline Portal which has made the access to the various G2C, and G2B Services very convenient
to the general Public.
Kiosk/ CSC operators need to register with MPOnline and logon using unique user IDs and
passwords. Citizens have an option to create profiles on the portal, but can also access services
without logging-in.
30. ABOUT THE MPONLINE PORTAL - Technical
Design and Visual Appeal
The MPOnline Portal is designed with a combination of rich set of images and user friendly text. The
images and the text content are synchronized in such a way that its attractiveness appeals uniquely to
the visitors.
The unique feature of the portal’s visual appearance is Theme selection. With theme selection user can
select the color of their choice and the Portal theme for the user will be updated accordingly.
The design of the Portal is executed with keeping in mind the usability and readability for the visitors
and to provide users with a rich visiting experience. The visitors can navigate through the portal with
ease.
The different web pages of the portal are light weight so that they can be loaded quickly. This is
possible through the use of well optimized graphic images and interactive icons designed especially for
the portal.
The Portal uses the latest web standards such as Jquery, Web 2.0 etc for creating the gallery and the
attractive message boxes that will pop up and prompt the users upon action.
31. TECHNOLOGY USED – Technology related to Infrastructure
Platform Microsoft .Net Platform, asp.net (presentation layer)
Database Microsoft SQL Server 2005 Ent.
Web Server Microsoft IIS 6.0/7.5
Router Cisco 2801
Firewall Sonicwall NSA E5500
Switch Cisco 3650 & 2960
IBM Servers IBM x3650 M2 (2)
HP Servers
ProLiant DL320 G5(1), proliant DL360 G6(2), proliant DL360 G7 (4), ProLiant
DL380 G4 (3), ProLiant DL580 G3 (1),
Dell Server Power Edge R410
SAN Storage HP Storage works 500 G2, IBM DS 3200, Net App FAS2040
CDP SonicWALL CDP 5040B
Tape Drive Ultrium Tape Drive, IBM TS-2230
Other Services Domain Controller, DNS
Operating System
Windows 2003 SP2 32bit, Windows 2003 SP2 64bit, Windows 2008 R2 64bit
Ent.
Load Balancer Radware AppDirector 208 (2)
32. SERVICE DELIVERY MODEL
MPOnline Unique Delivery Model -
• MPOnline services can be availed by two convenient methods. The citizen can select any one of the
method suitable to them-
Service Delivery through Kiosks-
• The kiosks connect to MPOnline portal via the internet and enable the rendering of the hosted
services. A Citizen can walk to the nearest Kiosk, where the Kiosk operator will fill forms and
digitize supporting documentation for him and leave after paying a nominal Portal Fee in Cash.
• The KIOSK owner generates the acknowledgement receipt and give the print out to the applicant.
The acknowledgement receipt will have a unique transaction ID along with the applicant details and
the fee paid by the applicant.
34. SERVICE DELIVERY MODEL – THROUGH CITIZENS
Service Delivery via Direct login for Citizens
For those citizens who are computer literate and have access to either internet banking or a credit/ debit
card, MPOnline services can be accessed directly via the Portal with an optional and simple Registration
process. The MPOnline Portal is integrated with ICICI Bank’s Payment Gateway and a User can use any
VISA or MASTER Debit or Credit Card to pay for the services.
Payment Methods -
As with the service delivery mechanism, our payment methods are also suited to both those who use IT
comfortably and those who are challenged.
MPOnline Limited provides two types of modes mechanisms to its customers.
Cash –
When a user has a preference for cash transactions, availing a service hosted on MPOnline is as simple as
walking to the neighborhood kiosk and paying for the services in cash
Internet Banking –
Any customer who has an account with State Bank of India or Axis Bank can initiate an online
transfer from his/her account to the MPOnline account to pay for services availed.
Credit/ Debit cards and Netbanking
The MPOnline portal is integrated with SBI and ICICI bank’s payment gateway.
36. DISASTER RECOVERY - BENEFITS
Any Disaster and disruption of services have a substantial impact on the organizations creditability
and reputation. Disaster Recovery site will help address these challenges.
There are many mission critical and citizen centric services running on portal. Any discontinuation of
the same will lead to loss of business financially as well as will a dent organizations credibility
Provides with a back-up of information and documents if the original is destroyed.
The operations will be functional from DR site in case of total loss of Data center. It will ensure
minimum downtime.
In case of any disaster, the traffic will automatically be shifted to the Disaster recovery site. This is an
automated process, requiring no human intervention.
The solution also compromises of backup solution. A dedicated backup device will be installed both at
the Data center and Disaster recovery. There is also a provision of offsite backup sets.
37. DISASTER RECOVERY - BENEFITS
The failover equipments can be configured on component level as well. That is, in case the
database server goes down, the traffic (of the whole site) can be shifted to the Disaster recovery
site.
The requirement of DR site even becomes more critical with the fact that the services hosted in
data center are citizen centric and crucial services. Some are mentioned below:
MPBSE, DTE Counseling, VYAPAM, Open School, MPPSC, University (Makhanlal, Bhoj, Devi Ahilya,
RGTU), BED, School Examination Board, MPEB Bills collection, Premium collections, Forest
Reservation etc. etc
38. DATA CENTER DIAGRAM
Four Additional high performance HP servers for
performing key functions.
Two dedicated hardware load balancers for
performing load balancing between multiple servers.
New NetApp SAN to provide storage for SQL servers
39. KIOSK SET UP GUIDELINES
The MPOnline Kiosks can only be formed in the Urban areas of MP. An Online Registration Form available
on the MPO Portal has to be filled and dispatched along with Photos of the outlet covering the computer
setup.
Minimum requirement is a Computer, Printer, Scanner, Camera and Internet Connection.
In a Commercial location, the distance between 2 kiosks should be at least 500 metres while in a
residential location the minimum distance should be at least 1km. Although at a location with high
number of footfalls this distance can even be reduced to 250 metres which only an authorised MPOnline
official can decide.
The outlet is then surveyed by authorised persons of MPOnline and then only a decision to allot a kiosk
is taken.
At the time of signing of agreement a Registration fee is payable to MPOnline.
The agreement has to be renewed annually. If the kiosk owner has not been satisfactorily rendering the
services to the citizens the agreement is not renewed further.
The Kiosk owner is given trainings by MPOnline officials to efficiently cater to the citizens
40. KEY SUCCESS FACTORS
ADOPTION OF THE BOOT MODEL
INTEGRATION WITH CSCs – helped in making them most sustainable
ASSISTED ACCESS MODEL – Portal with growing applications and Services
BRIDGING THE DIGITAL DIVIDE – reaching out to masses…MPOnline is now a Household name
PVT PUBLIC PARTNERSHIP – the way to go about
SERVICE DELIVERY MODEL – Essential to gain a very wide spread of Kiosks
PAYMENT METHODS – All possible methods available on the Portal
FINANCIAL MODEL – Invest initially and recover through Transaction Charges – a very popular and
acceptable model by the Government Departments
46. OBJECTIVES ACHIEVED-BENEFITS TO THE GOVERNMENT
MPOnline has helped the Government of Madhya Pradesh in achieving its mission i.e.
Anywhere, anytime delivery of Government services
A shift from ‘Citizen In-Line’ to ‘Citizen On-Line’
Increased transparency between citizens and their Government
Reduction in delays in decision-making
Reduction in costs incurred by the departments
Reduction in the number of interfaces between the Government & citizens
An opportunity for generating gainful employment
Further, this has been achieved with:
No investment in infrastructure
No need to deploy and retain trained IT Personnel
No cost to any government department
47. OBJECTIVES ACHIEVED-BENEFITS FOR THE CITIZENS
MPOnline has helped the Government of Madhya Pradesh in achieving its mission i.e.
Empowering Citizens through information dissemination
Single window access for services
Availability of services at the doorstep; no need to travel to regional centers
Faster delivery of services - efficient re-dressal of grievances
24*7 access to government services
More accountability and transparency
Drastically reduced processing time for applications
Curtailed waiting time for documents
These services can be accessed:
Via kiosks and CSCs where assistance is available for filling forms, printing and scanning.
Payments can be made in cash.
From internet cafes, homes or offices - Payments using credit & cards and net-banking