1. Solution Research Services Pvt. Ltd Connecting you to your customers Company Profile & Service Offerings http://srslive.com
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5. Connecting you to your customers Mission “ Future-proof operations, customer service and business development of our esteem clients through world-class research innovation.”
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7. Connecting you to your customers Competence SRS – Understanding the effects of services offered V alue f or money Field manpower I nnovative solutions Offering customized services
8. Connecting you to your customers SRS Approach 1. Fully comprehend our clients’ needs and use our broad experience and consulting skills to suggest most effective research solutions 2. Providing extra value to our clients by proactive and pragmatic approach 3. Selection of mystery shopper is critical to gauging customer feedback for mystery audit 4. Innovative mystery audit procedure through (m8) 5. Complete real time solution for customer experience measurement 6. Maximising Quality 7. Minimising Cost for the Client SRS Approach
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15. Connecting you to your customers We applied a multi-stage research approach for loyalty programs; SRS believes that the key challenge in developing an effective rewards program is researching the key elements that will drive loyalty. Functional Expertise – Customer Loyalty Program
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19. Connecting you to your customers Functional expertise – Customized Services weakness in service Employee survey We measure internal service quality; identify employee perceived obstacles to improve service; track employee moral and attitudes Lost customer research We determine the reasons why customers defects Future expectation research We Forecast future expectations of customer develop and test new service ideas Customer complaint solicitation We identify dissatisfied customers to attempt recovery; identify most common categories of service failure for remedial action Relationship surveys We assess company service performance compared to competitors; identify service improvement over time Post transaction surveys We obtain customer feedback while service experience is fresh; act on feedback quickly if negative patterns develop Customer focus group We use at input for quantitative surveys; provide a forum for customers to suggest service improvement area
20. Connecting you to your customers What is SRSTECH? SRSTECH is a New Concept in the field of mystery shopping and corporate inspection of retail outlets. SRSTECH provides the complete corporate inspection program infrastructure, from electronic collection of the inspection through web-based reporting. SRSTECH consists of a Core Template that can be quickly and inexpensively modified to meet the needs of any inspection program. Who is SRSTECH designed for? SRSTECH is designed for the Corporate Administrator responsible for mystery shopping or internal inspection programs (i.e. safety, quality, image, price check, inventory check, service etc.) of retail outlets. SRSTECH “Online solution”
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23. Connecting you to your customers Esteem Clients ...and many more…… Connecting you to your customers Esteem Clients ...and many more……
24. Connecting you to your customers Contact We look forward to fulfilling the specific needs of your company, by providing an unbiased and objective evaluation relating to the company’s target goals. You are invited to contact us for a no obligation free consultation. Solution Research Services Pvt. Ltd. Corporate Office – M – 2/13, III Floor, Model Town -3, New Delhi -110009, India Landline: +91-11-27411142 Cell: 9310079393/9310079601 Web: www.srslive.com E-mail – [email_address]
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