From check-in processes to invoicing; from booking amendments to queries; from refunds to arranging contractors, much of the admin side of managing serviced accommodation can be outsourced and we offer a variety of packages.

1. Guest Manager Packages
Give your guests the best experience with a skilled Property Assistant.
From £129 per month

2. Our Guest Manager Packages
From check-in processes to invoicing; from booking
amendments to queries; from refunds to arranging contractors,
much of the admin side of managing serviced accommodation
can be outsourced and we offer a variety of packages:
• Property Assistant for 30 minutes per day* £129
• Property Assistant for 1 hour per day* £229
• Property Assistant for 2 hours per day* £429
*Scheduled time, Monday to Friday between 9-5 GMT, excluding bank holidays.

3. What’s included - Booking & Check in
• Kigo, Booking.com, Airbnb
• Cancellations
• Payments
• Amendments
• Refunds
• Logistics
• Updating calendars
• Guests signing the T&Cs
• KYC (e.g. ID verification)
• Supplying codes
• Arranging meet and greets
• Invoicing

4. What’s included – Support & Set Up
• Email / platform support for new or existing clients.
• Dealing with problems.
• Arranging early/late check in.
• Requesting and dealing with feedback & reviews.
• Arranging turns (e.g. scheduling in Kigo or chasing up the cleaners if
guests are extending or want an earlier check in).
• Setting up new properties (e.g. Kigo connection, adding properties,
inventory for new properties, making sure other processes fit the new
property).

5. What’s included – Corporate Clients
Corporate clients can be absolutely crucial in providing a steady
stream of revenue for your serviced accommodation business
so taking care of them and providing a premium service is also
important.
A Property Assistant can ensure they get their weekly
accommodation, weekly invoices, information for their
apartment, organise cleaning while they are not in,
correspondence with the person booking, taking payments and
much more.

6. How it works

7. Extras
• Google My Business Optimisation Package (£159)
• LinkedIn Accelerator Package (£259 per month)
• Social Media Posting Package (£139)

8. How to Start?
• We send a booking form for you to review
• We issue an invoice and you set up monthly recurring
payment
• We introduce a VA
• Minimum term 3 months
• Notice period 1 month