1. THOMAS E. YUHAS
33335 TANDEM COURT - SOLON, OHIO 44139
440.796.6817 - TEY85@SBCGLOBAL.NET - LI: https://www.linkedin.com/in/tomyuhas
SUMMARY I am an operations specialist looking for a position in training and development that
requires speaking to people individually and in groups. I consistently reduce costs and increase
bottom-line profitability by using motivation and story telling to explain business and technical
processes in understandable and memorable ways that increase compliance and effectiveness.
EXPERIENCE
Vice President Franchise Development & Training, Sparkle Wash
Cleveland, Ohio 2000 – 2015
- Provided expert leadership as an acknowledged leader in the $49 billion cleaning industry.
- Set all-time franchise sales record of $4 million+ in sales.
- Boosted franchisee compliance 250% by streamlining business and technical training programs.
- Lead corporate spokesperson, presenting at international Annual Meeting and public seminars.
- Corrected poor morale and unsatisfactory validation problems, developed and presented team-
building program. – Increased startup revenue from <$10K/franchise to over $125K/franchise
- Interface with Veterans and transitioning military personnel.
Results:
- Relations with franchisees is at an all-time high & franchise validation results are excellent.
- Royalty payments and parts sales at all-time highs – From <$150,000/yr. to over $2,000,000/yr.
- Success rate for startup businesses now exceeds industry by 33%.
- Regularly spoke at enlisted and executive transition assistance programs at military bases.
Vice President Communications, Lube Stop, Inc. Cleveland, OH 1992 – 2000
- Improved Customer satisfaction by analyzing and correcting poor quality assurance problems.
- Needs analysis - Improved Employee retention by correcting supervision practices.
- Customer Service training programs regularly received BBB award
- Reduced Technical problems significantly by creating and designing corporate training facility.
- Provided team building, morale building, and conducted corporate training presentations.
- Motivational speaker at annual company meetings.
- Established HazCom and OSHA compliance programs.
Results:
- Company achieved highest profit ratio in 12-year history.
- Customer Service Index rating for all 40 sites went from poorest to highest in the industry.
- Reworks and complaints are down from over 12% to less that 1/2 of 1%.
- Same-store profits increased 50%.
- Employee turnover drastically reduced from over 400% to less than 37%.
Instructional Specialist, Deaconess Hospital - Cleveland, Ohio 1984-1992
- Managed continued medical & nursing education, initiated educational video production for
physicians, and satellite-based long distance learning.
- Recruited first-line physicians to hospital.
- Produced and developed world-renowned videos and slide presentations.
- Developed new-hire orientation and training programs.
- Regularly spoke at community events.
Results:
- Physician recruitment increased by 30%.
- Increase utilization of operating suites by 20%.
- Nursing and technical staff training brought into industry compliance.
- Patient care mistakes reduced 15%.
EDUCATION
Kent State University: Masters Degree – Telecommunications
University of New Orleans: Bachelors Degree – Science Education