1. SUSAN S. BAKER
1100 McLinden Avenue SE Phone: 404.388.6225
Smyrna, Georgia 30080 Email: susanbkr0@gmail.com
MANAGEMENT PROFESSIONAL
A knowledgeable and highly-accomplished Management Professional, with more than 20 years of progressive
managerial experience in the banking industry; specializing in compliance, needs assessment, risk assessment, audits,
operations reviews, and recommendations; ethical and dedicated to providing outstanding results. Proven results in
team building and supervising of conversions as well as in facilities planning matters. Successful in creating and
maintaining excellent relationships with subordinates, superiors, and peers in the workplace. Advanced leadership
skills and demonstrated ability to successfully manage a project from beginning to end under strict time constraints.
AREAS OF EXPERTISE
 Bank Program Conversions
 System Analysis/Review
 Facilities Planning Experience
 Advanced Collaboration
 Compliance Issues
 Team Building/Supervising
 20+ Years Bank Management
 Project Management Experience
 Important Internal Presentations
 Proven Leadership Abilities
 Excellent Conflict Resolution
 Creative Problem Solving
 Quick Adaptation Abilities
 Advanced Organization Strengths
 Strong Communication Skills
RELEVANT PROFESSIONAL EXPERIENCE
COMMUNITY & SOUTHERN BANK, ATLANTA, GA 04/2014 – 05/2015
PROJECT MANAGER
PROJECT OVERVIEW: OVERSAW THE CORE SYSTEM UPGRADE PROCESS FROM BEGINNING TO END SUCCESSFULLY ON TIME AND WITHIN
MANAGEMENT EXPECTATIONS.
 Built, supervised, and mentored a highly-effective release team.
 Created and organized test scripts and schedules for the project.
 Managed all project conference calls and meetings.
 Gathered, sorted, and distributed all release material.
PROJECT OVERVIEW: MANAGED THE TREASURY DEPARTMENT’S CONVERSION PROCESS FROM A PREVIOUSLY USED SYSTEM TO A
NEWER, MORE CURRENT AND ROBUST STATE OF THE ART ONLINE BANKING SYSTEM.
 Coordinated and collaborated daily with the Treasury Department on the conversion.
 Developed Test Scripts; managed outgoing and incoming sensitive vendor relationships; and coordinated testing
as well as data mapping.
 Delegated and assigned work to appropriate team members based on skillset and knowledge.
 Utilized strong organizational skills by keeping detailed documentation of the project throughout.
KEY ACCOMPLISHMENT:
 Successfully demonstrated excellent conflict resolution skills by managing problem escalation issues as needed.
FIRST CHEROKEE STATE BANK, WOODSTOCK, GA 08/1998 – 08/2010
SENIOR VICE PRESIDENT
POSITION OVERVIEW: MANAGED DEPOSIT OPERATIONS, ITEM PROCESSING, ELECTRONIC BANKING, AND CALL CENTER.
 Successfully implemented Deposit Platform Automation which led to increased efficiency and consistency.
 Managed bank wide system conversion projects under strict time constraints.
 Implemented Item Processing Image Technology including Remote Branch Capture and the Platform for
Image Exchange while simultaneously performing daily duties by utilizing strong time management skills.
 Served as Deposit Compliance Officer, including BSA Officer and Privacy Officer.
KEY ACCOMPLISHMENTS:
 Vital member of the selection committee to oversee and implement new products such as Remote Deposit
Capture, Image Exchange, Branch Capture, and YellowHammer for fraud detection purposes.
 Successfully managed two separate core banking conversions for Deposit Operations, ATM/Debit Card, Item
Processing, and Treasury Services.
 Vital member of the selection committee to oversee and implement a more robust core banking application
system from an older system to the updated Jack Henry SilverLake system.

2. Susan Baker Resume, Page 2
BMI SYSTEMS INTEGRATORS, INCORPORATED, ATLANTA, GA 01/1997 – 07/1998
SENIOR OPERATIONS CONSULTANT
POSITION OVERVIEW: PERFORMED OPERATIONS REVIEWS, NEEDS ASSESSMENTS, AND AUDITS FOR BANK CLIENTELE.
 Managed Projects and implemented new processing systems for bank clients.
 Served as Interim Operations Manager as needed for client during turnover.
 Wrote reports and presented information in meetings for clients.
KEY ACCOMPLISHMENT:
 Successfully converted the client, First Cherokee, from online and real-time at the teller line to a batch Proof of
Deposit System; moved the balancing and batching functions from the front line to the backroom which greatly
streamlined the process and improved personnel performance.
FIDELITY BANK, FORMERLY FIDELITY NATIONAL CORPORATION, ATLANTA, GA 03/1990 – 12/1996
VICE PRESIDENT, HEAD OF OPERATIONS
POSITION OVERVIEW: MANAGED DEPOSIT OPERATIONS, ATM/ DEBIT CARD SERVICES, ITEM PROCESSING, AND DATA PROCESSING.
 Project Manager of numerous bank related projects including but not limited to bank applications, conversions,
and acquisitions.
 Prepared and managed multiple departmental budgets.
KEY ACCOMPLISHMENTS:
 Oversaw manual conversions from branches of 2 different Savings and Loan Institutions to Fidelity’s core banking
system; successfully completed over one weekend.
 Sole representative chosen to collaborate with a consulting and design firm in Facilities Planning process to move
the bank’s Operations Center from downtown Decatur to Corporate Square.
 Vital member of a 2 person leadership team that oversaw the rollout of Fidelity’s first debit card program.
 Vital Member of a 2 person selection committee that decided to convert to FiServ CBS on an IBM AS400 Platform.
 Managed the Item Processing, Deposit Applications, and Data Processing conversions from one core banking
application (Kirchman) to a more robust banking application (FiServ CBS).
ADDITIONAL PROFESSIONAL EXPERIENCE
CHICO’S, FAS, MARIETTA, GA 11/2015 – Current
SALES ASSOCIATE (11/2012 – 5/2014)/LEAD SALES ASSOCIATE
POSITION OVERVIEW: HOLDS A “KEY HOLDER” POSITION OF LEADERSHIP BY TAKING OVER THE DUTIES OF MANAGEMENT WHEN
UPPER MANAGEMENT IS NOT PRESENT.
 Performs opening and closing tasks for day to day store management.
 Balances registers; manages employees; delegates tasks; manages the sales floor; and handles customer issues.
EDUCATION & PROFESSIONAL TRAININGS
Bachelor’s Degree, Business Administration, Marketing Concentration, Mississippi College, Clinton, MS
Post-College Professional Classes: Bank Secrecy Act, Regulation CC, Regulation DD, Fraud/Risk, Regulation D, Privacy
Act, Bank Deposit Operations, and various BAI as well as GBA Classes.
INFORMATION TECHNOLOGY COMPETENCIES
MS Word | MS Excel | Power Point | Google | JackHenry SilverLake | FiServ CBS | AS400 | Internet Research