1. THERESA C. SPINELLI
4988 State Route 30
Schoharie NY 12157
518.921.2241
highhatcat98@yahoo.com
OBJECTIVE:
To obtain a position in which I may apply my entrepreneurial background and skills in
management, customer service and administration.
ACHIEVEMENTS:
• Recognized personally in Macy’s Regional Newsletter for floor merchandising
standards and customer service, and continually making plan during construction.
• Winner of the August 2008 Henry Award at Macy’s Colonie for high impact
standards.
• Awards for Typing Skills.
QUALIFICATIONS:
Highly motivated professional experienced in multi-tasking and organizing, with a strong
commitment to customer service. Discreet, confident and ethical. Examples are:
* Customer Service * Reception
* Problem Solving * Purchasing
* Merchandising and Display * Marketing and Branding
MANAGEMENT:
• Responsible for all aspects of owning and operating full-service salons and
boutiques.
• Star Selling Manager for Holiday Season
• Supervised Front Desk Staff

2. Theresa C. Spinelli
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CUSTOMER SERVICE:
• Greet customers in a prompt manner
• Familiarizecustomers with store layout
• Attend to customer inquiries, product information and cash out.
• Handle complaints as well as compliments while providing quality service at all
times.
ADMINISTRATION:
• Manage daily retail store operations
• Managed front desk operations
• Trained and coached staff accordingly
EMPLOYMENT:
Owner/Manager of hive, LLC
Part-time Sales Clerk at Apple Barrel Country Store and Café
Star Selling Manager, Macy’s
Cosmetics Advisor, Bobbi Brown Cosmetics, Macy’s
Owner/Operator, Profile Hair Design and Boutique and lilyBelle’s Boutique, Ltd.
EDUCATION:
Bobbi Brown Basic and Advanced School, New York
Austin Beauty School, Albany NY
Greenville Central School, Greenville NY