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Business professional with over 14 years of retail business experience. looking for new opportunity in UAE

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Thamer M Jamil
Dubai - UAE
thamer.jamil@gmail.com
+971 501881688
Senior Management: Retail / Key
Accounts
‘Provide Top Level Leadership in Shaping Business Strategies
and Driving Operations to Excellence, ensuring Improved
Productivity’
Accomplished & result oriented strategic Business Leader with
more than 13 years’ insightful experience in managing operational
& business development functions in the retail segment across
diverse organizations. Distinguished for consistently enhancing
profitability and customer satisfaction targets across professional
career through efficient grooming & leading high performing
teams; exploring challenging senior managerial assignments with a
professionally managed organization
Expertise In
Strategy Planning & Implementation
P&L Accountability / Management
Resource Planning & Management
Team / People Leadership
Business Development
Product Development/Management
Backend Operations Management
Competition/ Market Analysis
Inventory Management
Business Innovation & Agility
Continuous Service Improvement
Customer Service Delivery
Innovation & Capability Growth
Process Simplification & Re-Designing
Productivity Optimization
Leadership Strengths & Highlights
 Demonstrated senior leadership capability in business
planning, goal setting, directing day-to-day operations to
achieve organizational objectives
 Proficient in analysis of sales figures & forecasting sales
volumes, analysis & interpretation of trends to facilitate
planning, resolution of health, safety, legal and security issues
 Adept at creating brand awareness through organization of
various promotional events; revise business hours based on
local requirements to maximize footfall
 Leading, mentoring & monitoring the performance of team
members to ensure efficiency in process operations & meeting
of organizational goals
 Adroit in creating and sustaining a dynamic environment that
fosters development opportunities and motivates high
performance amongst team members
 Proven expertise in seamlessly collaborating with ‘C’ level
executives, senior management, stakeholders, business
partners, customers and team members to deliver responsive
and quality strategic, operational and business outcomes
 Proactive decision maker, having practical management style
and excellent skills in management of people capability
including performance management, succession planning and
recruitment; adept at leading large multi-cultural teams to
maximize productivity
Career Graph
Retail Operations Manager (Louzan- Cavallo) | Louzan Fashion Group, UAE Jan 2015 Onwards
Brand Manager – FMCG | Abu Issa Holding, UAE, Qatar & KSA Dec 2011 – Dec 2014
Area Manager – Retail Operations | Sun and Sand Sports, Abu Dhabi – UAE May 2008 – Nov 2011
Store Manager | Addidas Emerging Markets, Dubai - UAE Mar 2002 – Apr 2008
Professional Experience
Louzan Fashion Group, UAE Jan 2015 Onwards
Retail Operations Manager (Louzan- Cavallo)
Company Profile: Louzan is one of the leading middle-east enterprises in the fashion world. It is popular for its
beautiful and finest tailor made designs in Abaya and Sheila
Key Profile: Spearhead team efforts in implementing various process improvement initiatives encompassing retail
systems, customer service and store aimed at enhancing operational efficiency/ accomplishing organizational business
targets
 Collaborate with store, warehouse as well as back office for optimizing resource utilization and maintaining seamless
operations
 Interact with vendors and suppliers for maintaining inventory levels and material availability across various points of
sales
 Maintain departmental profitability by aligning operations to budgets, scheduling expenditure, evaluating variances,
operating and financial statements for profitability ratios and implementing remedial measures
 Guide store teams to delivering sales results based on brand standards (high standard of visual presentation and
world-class customer service)
 Follow up with store managers in ensuring compliance to policies, procedures, and controls with regards to
merchandising of products, ambiance maintenance and rendering qualitative service aimed at enhancing customer
satisfaction
 Collaborate with various support teams in effectively implementing strategic, operational, administrative programs,
and projects based on business as well as operational requirements
 Assess programmatic and operational effectiveness short & long-range organizational goals, objectives, strategic
plans, policies, and operating procedures to align with changing market dynamics
 Evaluate high street & retail trends for defining/ aligning corporate policy related to display, merchandising, pricing
and grading
 Maintain updated knowledge of retail market trends, competitor activities and local factors in realigning business
strategies for the target market segment
 Enhance business generation by revising stores hours to local market timings, generating market awareness by by
liaising with local schools, newspapers and the community
 Focus on recruiting, grooming, mentoring and training team members in enhancing business/ client satisfaction by
rendering qualitative service delivery
 Assess team performance and render productivity enhancement feedback. Organize training sessions for team
members based on identified training needs and other operational issues
 Assist the senior management in implementing new policies and working practices. Generate awareness amongst
team members on various operational and statutory requirements for implementing the same in day to day business
operations
 Enhance team satisfaction by effectively resolving staff, other external and internal operational issues
 Collaborate with contractors in conducting shop refits based on national guidelines and shop standards
 Highlight critical business issues with potential performance bottlenecks to the senior management and other
stakeholders for effectively implementing remedial measures
 Represent the organization to governmental agencies, funding agencies, national organizations, and/or the general
public
Enterprise Impact:
 Rated high for consistently accomplishing annual budget and sales targets
 Instrumental in implementing KPI system in the group followed by user training for managers
Abu Issa Holding, UAE, Qatar & KSA Dec 2011 – Dec 2014
Brand Manager – FMCG
Company Profile: Multinational luxury company spread across UAE, Qatar and KSA
Key Profile: Defined & implemented strategies for the brand portfolios aligned local markets and global team to
enhance current portfolio and customer communication
 Develop advertising and sales promotions for the particular brands.
 Rendered consultancy to the local marketing teams in accomplishment of business targets and maintenance of
market alignment aligned to growth targets, business objectives and brand strategies for specific brands
 Spearheaded brand planning process by developing & implementing annual brand target setting & innovation
review and brand strategy review. Participated in annual brand operating plan reviews
 Collaborated with the senior management in preparing business & revenue forecasts based on existing market
performance, trends and other local market dynamics
 Finalized pricing for new products and realigned prices of existing items based on evaluated market trends and
competitor activities
 Set up pricing & pack strategies to enhance margin mix, trade spending plans and distribution. Assessed consumer
trends & information across product categories to identify & develop business opportunities within existing/ new
territories
 Collaborated with cross functional teams in setting up innovative marketing plans aimed at accomplishment of
business targets. Liaised with market research agencies in implementation of consumer research plans
 Drafted & developed effective communication plans in coordination with advertising, media and PR agencies
 Monitored & analyzed market trends, brands performance, competitive activities to identify business opportunities.
Prepared & ensured compliance to financial plans
 Followed up with vendors & suppliers for maintaining adequate stock levels across various points of sale
Enterprise Impact:
 Assigned additional responsibility of managing day to day operations of F&B Boutiques aimed at accomplishing
business targets
 Played key role in developing rapport with corporate clients for identifying & developing new business opportunities
Sun and Sand Sports, Abu Dhabi – UAE May 2008 – Nov 2011
Area Manager – Retail Operations
Company Profile: Multinational fashion & sports retailing company
Key Profile: Appointed to manage operations twelve large outlets in the Abu Dhabi region for a major fashion & sports
retailing company
 Implemented sales strategies based on collated market intelligence on competition and other market trends for
retaining/ enhancing existing market share. Optimizing inventory based on stores and accounts requirement
 Guided regional managers in preparing budgets and optimizing costs within regional budgets aimed at enhancing
sales & profitability as well as accomplishing KPIs (sales per sq. ft., ATV, conversion, etc.)
 Collaborated with Retail Head and Concept Heads in effectively implementing retail strategies and procedures
 Recommended & set up regional sales & marketing promotions, territory operating plans for both new stores and
seasonal stores. Evaluated market trends for recommending & finalizing product pricing
 Enhanced operational efficiency by skill development and performance management of reporting managers
 Maintained attrition within permissible limits and organized training sessions based on individual skill sets
 Interacted with customers for collating/evaluating requirements and providing customized solutions for enhancing
client satisfaction
Enterprise Impact:
 Played key role in evaluating shrinkages, implementing security systems and measures as well as restructuring
marketing strategy based on financial and operating statements of the organization
Addidas Emerging Markets, Dubai - UAE Mar 2002 – Apr 2008
Store Manager
Company Profile: Multi-national fashion & sports retailing company
Key Profile: Spearheaded day to day operations of the store (encompassing store housekeeping, store administrative
duties, physical inventories) aimed at accomplishing sales and bottom line profitability targets
 Acquainted team members with marketing and merchandising programs for implementing the same in day to day
business transactions
 Assessed non-performing/performing categories for implementing performance enhancement strategies.
Implemented customer loyalty program and functioned as custodian of customer satisfaction for the store
 Ensured compliance to organizational standards pertaining to maintenance of interior & exterior of the store
 Coordinated activities related to recruiting, grooming & mentoring team members in enhancing customer
satisfaction and revenue generation through qualitative service delivery
 Evaluated team performance and rendered productivity enhancement feedback. Organized training sessions for
team members based on identified training needs
 Guided team members in managing inventory/shrinkage. Defined/implemented standard operating procedures,
processes for employee/customer satisfaction
Enterprise Impact:
 Successfully reduced store shrinkage by 50% and consistently maintained best results in mystery shopper report
during the tenure with the organization
Academics
 Bachelor of Business Administration (BBA), Albaath University, Specializing in Marketing and Ecommerce (2001)
Accreditation
 Luxury Brand Management
 Retail Operations Management
 KPIs Management, Manage by numbers
 Store Operations Management
 Great Leaders skills
Personal Details
 Date of Birth : 10th
June 1978
 Languages known : English and Arabic
 Nationality : Syrian
 Passport Details : N008374693 valid till 2019
 Visa Status : Resident Visa
~ References Available Upon Request ~

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Updated resume thamer m jamil

  • 1. Thamer M Jamil Dubai - UAE thamer.jamil@gmail.com +971 501881688 Senior Management: Retail / Key Accounts ‘Provide Top Level Leadership in Shaping Business Strategies and Driving Operations to Excellence, ensuring Improved Productivity’ Accomplished & result oriented strategic Business Leader with more than 13 years’ insightful experience in managing operational & business development functions in the retail segment across diverse organizations. Distinguished for consistently enhancing profitability and customer satisfaction targets across professional career through efficient grooming & leading high performing teams; exploring challenging senior managerial assignments with a professionally managed organization Expertise In Strategy Planning & Implementation P&L Accountability / Management Resource Planning & Management Team / People Leadership Business Development Product Development/Management Backend Operations Management Competition/ Market Analysis Inventory Management Business Innovation & Agility Continuous Service Improvement Customer Service Delivery Innovation & Capability Growth Process Simplification & Re-Designing Productivity Optimization Leadership Strengths & Highlights  Demonstrated senior leadership capability in business planning, goal setting, directing day-to-day operations to achieve organizational objectives  Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning, resolution of health, safety, legal and security issues  Adept at creating brand awareness through organization of various promotional events; revise business hours based on local requirements to maximize footfall  Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations & meeting of organizational goals  Adroit in creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members  Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes  Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large multi-cultural teams to maximize productivity Career Graph Retail Operations Manager (Louzan- Cavallo) | Louzan Fashion Group, UAE Jan 2015 Onwards Brand Manager – FMCG | Abu Issa Holding, UAE, Qatar & KSA Dec 2011 – Dec 2014 Area Manager – Retail Operations | Sun and Sand Sports, Abu Dhabi – UAE May 2008 – Nov 2011 Store Manager | Addidas Emerging Markets, Dubai - UAE Mar 2002 – Apr 2008 Professional Experience
  • 2. Louzan Fashion Group, UAE Jan 2015 Onwards Retail Operations Manager (Louzan- Cavallo) Company Profile: Louzan is one of the leading middle-east enterprises in the fashion world. It is popular for its beautiful and finest tailor made designs in Abaya and Sheila Key Profile: Spearhead team efforts in implementing various process improvement initiatives encompassing retail systems, customer service and store aimed at enhancing operational efficiency/ accomplishing organizational business targets  Collaborate with store, warehouse as well as back office for optimizing resource utilization and maintaining seamless operations  Interact with vendors and suppliers for maintaining inventory levels and material availability across various points of sales  Maintain departmental profitability by aligning operations to budgets, scheduling expenditure, evaluating variances, operating and financial statements for profitability ratios and implementing remedial measures  Guide store teams to delivering sales results based on brand standards (high standard of visual presentation and world-class customer service)  Follow up with store managers in ensuring compliance to policies, procedures, and controls with regards to merchandising of products, ambiance maintenance and rendering qualitative service aimed at enhancing customer satisfaction  Collaborate with various support teams in effectively implementing strategic, operational, administrative programs, and projects based on business as well as operational requirements  Assess programmatic and operational effectiveness short & long-range organizational goals, objectives, strategic plans, policies, and operating procedures to align with changing market dynamics  Evaluate high street & retail trends for defining/ aligning corporate policy related to display, merchandising, pricing and grading  Maintain updated knowledge of retail market trends, competitor activities and local factors in realigning business strategies for the target market segment  Enhance business generation by revising stores hours to local market timings, generating market awareness by by liaising with local schools, newspapers and the community  Focus on recruiting, grooming, mentoring and training team members in enhancing business/ client satisfaction by rendering qualitative service delivery  Assess team performance and render productivity enhancement feedback. Organize training sessions for team members based on identified training needs and other operational issues  Assist the senior management in implementing new policies and working practices. Generate awareness amongst team members on various operational and statutory requirements for implementing the same in day to day business operations  Enhance team satisfaction by effectively resolving staff, other external and internal operational issues  Collaborate with contractors in conducting shop refits based on national guidelines and shop standards  Highlight critical business issues with potential performance bottlenecks to the senior management and other stakeholders for effectively implementing remedial measures  Represent the organization to governmental agencies, funding agencies, national organizations, and/or the general public Enterprise Impact:  Rated high for consistently accomplishing annual budget and sales targets  Instrumental in implementing KPI system in the group followed by user training for managers Abu Issa Holding, UAE, Qatar & KSA Dec 2011 – Dec 2014 Brand Manager – FMCG Company Profile: Multinational luxury company spread across UAE, Qatar and KSA
  • 3. Key Profile: Defined & implemented strategies for the brand portfolios aligned local markets and global team to enhance current portfolio and customer communication  Develop advertising and sales promotions for the particular brands.  Rendered consultancy to the local marketing teams in accomplishment of business targets and maintenance of market alignment aligned to growth targets, business objectives and brand strategies for specific brands  Spearheaded brand planning process by developing & implementing annual brand target setting & innovation review and brand strategy review. Participated in annual brand operating plan reviews  Collaborated with the senior management in preparing business & revenue forecasts based on existing market performance, trends and other local market dynamics  Finalized pricing for new products and realigned prices of existing items based on evaluated market trends and competitor activities  Set up pricing & pack strategies to enhance margin mix, trade spending plans and distribution. Assessed consumer trends & information across product categories to identify & develop business opportunities within existing/ new territories  Collaborated with cross functional teams in setting up innovative marketing plans aimed at accomplishment of business targets. Liaised with market research agencies in implementation of consumer research plans  Drafted & developed effective communication plans in coordination with advertising, media and PR agencies  Monitored & analyzed market trends, brands performance, competitive activities to identify business opportunities. Prepared & ensured compliance to financial plans  Followed up with vendors & suppliers for maintaining adequate stock levels across various points of sale Enterprise Impact:  Assigned additional responsibility of managing day to day operations of F&B Boutiques aimed at accomplishing business targets  Played key role in developing rapport with corporate clients for identifying & developing new business opportunities Sun and Sand Sports, Abu Dhabi – UAE May 2008 – Nov 2011 Area Manager – Retail Operations Company Profile: Multinational fashion & sports retailing company Key Profile: Appointed to manage operations twelve large outlets in the Abu Dhabi region for a major fashion & sports retailing company  Implemented sales strategies based on collated market intelligence on competition and other market trends for retaining/ enhancing existing market share. Optimizing inventory based on stores and accounts requirement  Guided regional managers in preparing budgets and optimizing costs within regional budgets aimed at enhancing sales & profitability as well as accomplishing KPIs (sales per sq. ft., ATV, conversion, etc.)  Collaborated with Retail Head and Concept Heads in effectively implementing retail strategies and procedures  Recommended & set up regional sales & marketing promotions, territory operating plans for both new stores and seasonal stores. Evaluated market trends for recommending & finalizing product pricing  Enhanced operational efficiency by skill development and performance management of reporting managers  Maintained attrition within permissible limits and organized training sessions based on individual skill sets  Interacted with customers for collating/evaluating requirements and providing customized solutions for enhancing client satisfaction Enterprise Impact:  Played key role in evaluating shrinkages, implementing security systems and measures as well as restructuring marketing strategy based on financial and operating statements of the organization Addidas Emerging Markets, Dubai - UAE Mar 2002 – Apr 2008 Store Manager Company Profile: Multi-national fashion & sports retailing company
  • 4. Key Profile: Spearheaded day to day operations of the store (encompassing store housekeeping, store administrative duties, physical inventories) aimed at accomplishing sales and bottom line profitability targets  Acquainted team members with marketing and merchandising programs for implementing the same in day to day business transactions  Assessed non-performing/performing categories for implementing performance enhancement strategies. Implemented customer loyalty program and functioned as custodian of customer satisfaction for the store  Ensured compliance to organizational standards pertaining to maintenance of interior & exterior of the store  Coordinated activities related to recruiting, grooming & mentoring team members in enhancing customer satisfaction and revenue generation through qualitative service delivery  Evaluated team performance and rendered productivity enhancement feedback. Organized training sessions for team members based on identified training needs  Guided team members in managing inventory/shrinkage. Defined/implemented standard operating procedures, processes for employee/customer satisfaction Enterprise Impact:  Successfully reduced store shrinkage by 50% and consistently maintained best results in mystery shopper report during the tenure with the organization Academics  Bachelor of Business Administration (BBA), Albaath University, Specializing in Marketing and Ecommerce (2001) Accreditation  Luxury Brand Management  Retail Operations Management  KPIs Management, Manage by numbers  Store Operations Management  Great Leaders skills Personal Details  Date of Birth : 10th June 1978  Languages known : English and Arabic  Nationality : Syrian  Passport Details : N008374693 valid till 2019  Visa Status : Resident Visa ~ References Available Upon Request ~