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Soft skills and Patient Management in Health Care by Dr. Rahul joshi

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Soft skills and Patient Management in Health Care by Dr. Rahul joshi

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Soft skills and Patient Management in Health Care by Dr. Rahul joshi

  1. 1. FOR MEDICAL PROFESSIONALS BY DR. RAHUL JOSHI
  2. 2. WHAT ARE SOFT SKILLS ??
  3. 3. RECEPTIONANDWELCOME • SMILE– its important that you make eye contact and address with the attendee it may be the patient himself or any other. • GREET – i.e. good morning etc and how may I help you. (Language may differ) • EYE CONTACT- while you communicate. • ASSITANCE - if physically unable.
  4. 4. WHAT IS WRONG IN THIS PICTURE ?
  5. 5. ASSISTANCE IF REQUIRED
  6. 6. THE RIGHT WAY ??
  7. 7. UNDERSTANDIN G OF THE WORKING
  8. 8. • Each one must have a general basic idea of the working of there organization. • Even a general idea about there immediate colleagues work processes. • So that one can substitute in the others absentees.
  9. 9. TALKING SKILLS
  10. 10. • Address the attendee with Mr. , Mrs., Ms. • Don’t point finger , whistle ,or make any sounds to call them. • Speak softly, politely. • In a language that the patient can understand.
  11. 11. SHARING RESPONISIBILIT ES
  12. 12. • Most importantly, don’t bad mouth your team mates or your organization especially in front of the patient. • Even if your team has not performed properly.
  13. 13. HUMILITY AND HUMANITY
  14. 14. • Be kind, gentle and courteous. • Take proactive part in building your organization better. • Be compassionate towards the ill, deprived even if you have a=had a bad day at home or otherwise.
  15. 15. ANSWER ALL THE QUESTIONS
  16. 16. • Try to answer all the questions and queries with the help of FAQ’S made priorly. • If not then at least direct them to the apt person who can solve there queries. • Answer in clear legible language and make sure that the patient understands it too.
  17. 17. MISCOMMUNICATION
  18. 18. THERIGHT WAY TO COMMUNICATE IS ONE WHICH IS UNDERSTOOD.
  19. 19. NO MOBILES AT WORK
  20. 20. WHAT’S WRONG WITHTHISPICTURE??
  21. 21. PROPER GUIDANCE
  22. 22. • TIMINGS OF DIFFERENT DEPARTMENTS OR OPD’S. • FACILITIES AVAILABLE AT THE CENTRE. • ILLNESSES THAT ARE TREATED AND WHO TREATS WHAT. E.G. OPTHALMOLOGIST OR GASTROENTROLOGIST ETC. • MONETORY REQUIREMENTS.
  23. 23. DRESSING ETIQUETES
  24. 24. OPD CASE PAPERS
  25. 25. • Legible hand writing and no markings on the case paper. • Mention name, age, gender, address properly. • Case no. and date of entry should be mentioned.
  26. 26. DECORUM
  27. 27. WHAT’S WRONG INTHISPICTURE??
  28. 28. • Soft talking. • No shouting to call your colleague. • No eating on your working desk during working hours. • No show of religion.
  29. 29. GENERAL CLEANLINESS
  30. 30. • Keep your desk organized. • Don’t keep your bags on the desk. • Keep your surroundings clean. • Since it reflect on your organization.

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