1. Mahatma Gandhi Institute of
Technical Education and
Research Centre
Subject: Effective Technical Communication
Subject Code: 3130004
Dynamics of Communication
Prepared by: Tanvi Patel
Assistant Professor
Computer Department
1MGITER/CE/TANVI PATEL
3. Paralinguistic Features
The study of role of non-verbal clues is called
“Paralinguistic”.
Paralinguistic are the aspects of spoken communication
that do not involve words.
These may add emphasis or shades of meaning to what
people say. Some definitions limit this to verbal
communication that is not words.
Example
Body language, gestures, facial expressions, tone and
pitch of voice are all examples of paralinguistic features.
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4. Characteristics of Paralinguistic Features
The following are the characteristics of paralinguistic
features:
1) Quality
2) Volume
3) Pace/Rate
4) Pitch
5) Articulation
6) Pronunciation
7) Voice Modulation
8) Pauses
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5. Continue…
Quality: Quality is a characteristic that distinguishes one voice from another.
Voice quality depends on its resonating mechanism.
It cannot be changed but can be trained for optimum impact.
Very few people are naturally blessed with deep and resonant quality of
voice.
Volume: Volume is the loudness or the softness of the voice.
Voice should always project but need not always be loud.
If our volume is too high, it sounds insensitive.
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6. Continue…
Pace/Rate: Rate is the number of words which you speak per minute.
It varies person to person and from 80 to 250 words/minute
The normal rate is from 120 to 150 words per minute.
If the speech is too slow and monotonous, the speaker is mostly
likely considered as a dull speaker.
And if the speech is too fast, listeners do not get enough time to
grasp message.
Pitch: Pitch refers to the number of vibrations per second of your
voice.
The rise and fall of the voice conveys various emotions.
Articulation: Speakers should be careful not to slop, chop, truncate,
or omit sounds between words or sentences.
If all the sounds are not uttered properly, the flow of
understanding gets interrupted. 6MGITER/CE/TANVI PATEL
7. Continue…
Pronunciation: If articulation means speaking out all the sounds distinctly,
then pronunciation requires us to speak out sounds in way that is generally
accepted.
It requires us to speak out sounds in a way that is generally accepted by
all.
One should be careful enough to pronounce individual sounds along with
word stress.
Whenever there is confusion in pronouncing, always consult a good
dictionary and try to pronounce it accordingly.
Voice Modulation: While intonation refers to the tonal variations, modulation
pertains to the way we regulate, vary, or adjust the tone, pitch, and volume
of the sound or speaking voice.
Pauses: A pause is a short silence flanked by words.
A pause in speaking lets the listener reflect on the message and digest it
accordingly.
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8. Continue…
Intonation: It is the rising and the falling of the tone in voice while
speaking.
For example:
This is my uncle’s house
This is my uncle’s house
This is my uncle’s house
This is my uncle’s house
8MGITER/CE/TANVI PATEL
10. Importance of Interpersonal communication
in the Workplace
Interpersonal communication is the process by which people exchange
information, feelings, and meaning through verbal and non-verbal messages:
it is face-to-face communication.
Interpersonal communication is not just about what is actually said - the
language used - but how it is said and the non-verbal messages sent through
tone of voice, facial expressions, gestures and body language.
10MGITER/CE/TANVI PATEL
