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Communication and presentation_skills_04


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Communication and presentation_skills_04

  1. 1. COMMUNICATION AND PRESENTATION SKILLS Network Bridging Services Inc., (NBSI) by Kookie de Leon-Zamora
  2. 2. OVERVIEW <ul><li>Purpose: </li></ul><ul><ul><li>This lesson, Communication and Presentation, is designed to help you learn and understand the importance of communication </li></ul></ul><ul><ul><li>Show you how to develop, and enhance your skills in speech communication with the use of American English and the American Accent </li></ul></ul>
  3. 3. OVERVIEW <ul><li>Objectives: </li></ul><ul><ul><li>For trainees to develop effective communication skills </li></ul></ul><ul><ul><li>To develop aspects of your telephone voice </li></ul></ul><ul><ul><li>To learn about Speech Cosmetics: volume, pitch, timing, blending, emphasizing, intonation, phrasing, modulation and projection. </li></ul></ul>
  4. 4. WHAT IS ORAL COMMUNICATION? Oral communication is information spoken by mouth; the use of speech. Some of the examples of Oral Communication are: Face to face communication, Telephonic Communication, Public Address System (Speech), Informal rumor mill (Grape Wine), Audio & Visual Media (Radio, TV), Lectures, Conference-Interchange of views, Meetings, Cultural Affairs.
  5. 5. IMPORTANCE OF GOOD COMMUNICATION SKILLS Good communication skills help you express your ideas clearly, learn from other people’s ideas, and help resolve conflict.
  6. 6. TIPS TO IMPROVE YOUR COMMUNICATION SKILLS <ul><ul><li>Focus on your strengths and weaknesses. Review situations in which you had to communicate with different people, such as a friend, parents, or a study group. Ask yourself these questions: </li></ul></ul><ul><ul><li>How did I handle the situation? </li></ul></ul><ul><ul><li>Was I able to make my point understood? </li></ul></ul><ul><ul><li>Did the discussion have a positive outcome? If not, why? </li></ul></ul><ul><ul><li>What could I have done differently? </li></ul></ul>
  7. 7. TIPS TO IMPROVE YOUR COMMUNICATION SKILLS 2. Phrase your ideas clearly and explain the underlying context so others understand why your issue is something they should care about. 3. Be confident. Don’t assume that what you have to say isn’t worthwhile.
  9. 9. Organs of Speech <ul><ul><li>Respiratory Organs </li></ul></ul><ul><ul><li>Vocalizing Organs </li></ul></ul><ul><ul><li>Resonators </li></ul></ul><ul><ul><li>Articulators </li></ul></ul>
  10. 10. Respiratory Organs <ul><ul><li>Lungs </li></ul></ul><ul><ul><li>Trachea </li></ul></ul><ul><ul><li>Diaphragm </li></ul></ul><ul><ul><li>Abdominal and Rib Muscles </li></ul></ul><ul><li>This is where the compression stage begins. The need for air for creating sound is pumped by the abdominal rib muscles, through the diaphragm, the lungs, and then, through the trachea. </li></ul>
  11. 11. Vocalizing Organs <ul><ul><li>Larynx </li></ul></ul><ul><ul><li>Laryngeal Muscles </li></ul></ul><ul><li>This is the vibration stage. Where initial production of sound is made. Where the air creates a disturbance to make the vocal cords vibrate, thus creating a sound. Much like strumming a guitar. </li></ul>
  12. 12. Resonators <ul><ul><li>Pharynx </li></ul></ul><ul><ul><li>Uvula </li></ul></ul><ul><ul><li>Nose </li></ul></ul><ul><ul><li>Mouth </li></ul></ul><ul><li>It is during this stage that the sound of the voice is amplified and given quality. The pharynx, the Uvula, the nose and the mouth are where the resonation of the amplified voice is processed. </li></ul>
  13. 13. Articulators <ul><ul><li>Lips </li></ul></ul><ul><ul><li>Teeth </li></ul></ul><ul><ul><li>Tongue </li></ul></ul><ul><ul><li>Gum Ridge </li></ul></ul><ul><ul><li>Palate </li></ul></ul><ul><ul><li>Jaws </li></ul></ul><ul><li>This is the final stage where from the compression, vibration and resonation stage working together, create the vowel and consonant sounds with the teamwork of the lips, teeth, tongue, gum ridge, palate and jaws – we have spoken words! </li></ul>
  14. 14. THE VOICE
  15. 15. Voice Management <ul><ul><li>Voice management is the understanding of how to properly use the voice as nature intended you to, without trying to alter your voice, which can result to damage. </li></ul></ul>
  16. 16. Aspect of the Voice - Uniqueness <ul><ul><li>Your voice is unique. It’s like a fingerprint. From the quality of your voice and the manner of saying things, people will deduce a great deal about your personality in general and your feelings at the moment of speaking. </li></ul></ul>
  17. 17. The quality of ones voice conveys information about: <ul><ul><li>Age and Sexuality </li></ul></ul><ul><ul><li>Physical and Psychological Condition </li></ul></ul><ul><ul><li>Personality </li></ul></ul><ul><ul><li>Geographic and Social Origins </li></ul></ul><ul><ul><li>Mood </li></ul></ul><ul><ul><li>Intelligence and Expertise </li></ul></ul>
  18. 18. Aspects of the Voice - Variety <ul><ul><li>Voice variety suggests flexibility and expressiveness. It’s the best weapon against monotony </li></ul></ul>
  19. 19. Types of Voice Variety <ul><ul><li>Quality – the characteristic that distinguishes ones voice from another </li></ul></ul><ul><ul><li>Tempo – the rate at which you speak (180 WPM – average rate) </li></ul></ul><ul><ul><li>Volume – (force and intensity) loudness and softness in which you speak </li></ul></ul><ul><ul><li>Pitch – the highness and lowness of the voice tone itself. </li></ul></ul>
  20. 20. Practicing Pitch, Loudness, and Expressiveness <ul><ul><li>Remember: Expressiveness simply means meaning what you say and saying what you mean </li></ul></ul>
  21. 21. Voice Problem <ul><ul><li>Voice is a problem when the pitch, loudness, or quality calls attention to itself rather than to what the speaker is saying. </li></ul></ul><ul><ul><li>It is also a problem if the speaker experiences pain or discomfort when speaking or singing. </li></ul></ul>
  22. 22. Voice Quality <ul><li>Voice quality is synonymous with proper modulation and projection: </li></ul><ul><ul><li>Modulation - is using pace, pausing, pitch, volume and emphasis, and gives your voice mood and meaning </li></ul></ul><ul><ul><li>Projection – is related to loudness but not loudness alone. It is a combination of breath management and controlling its force depending on the situation. You should also mean what you say and practice clarity or articulation. </li></ul></ul>
  23. 23. Techniques for Voice Enhancement
  24. 24. Caring for Your Voice Here are some Do’s and Don’ts <ul><li>Do: </li></ul><ul><ul><li>Breathe properly </li></ul></ul><ul><ul><li>Speak at your own pitch </li></ul></ul><ul><ul><li>Eat a well balanced diet </li></ul></ul><ul><ul><li>Drink lots of water (8 glasses a day) </li></ul></ul><ul><ul><li>Raise the chest when inhaling </li></ul></ul><ul><ul><li>Get enough rest and sleep </li></ul></ul><ul><li>Don’t: </li></ul><ul><ul><li>Over speak </li></ul></ul><ul><ul><li>Smoke or use drugs </li></ul></ul><ul><ul><li>Drink alcohol or caffeinated drinks </li></ul></ul><ul><ul><li>Change your natural speaking voice </li></ul></ul><ul><ul><li>Talking over a cold or laryngitis </li></ul></ul><ul><ul><li>Continually clear your throat </li></ul></ul>
  25. 25. Principles of Speech
  26. 26. Stress / Emphasis <ul><ul><li>Stress / Emphasis means the relative force or emphasis given to a syllable or word and often affects the meaning of the sentence. </li></ul></ul>
  27. 27. Rhythm <ul><ul><li>Rhythm refers to the regular succession of stressed and unstressed syllables </li></ul></ul>
  28. 28. Intonation <ul><ul><li>Intonation means the rise and fall of the voice while speaking. Links meaning and feeling with your words. </li></ul></ul>
  29. 29. Blending <ul><ul><li>Blending is the combining of words with those that follow to produce a smooth flow, thus a number of words are spoken sounding as one word. </li></ul></ul>
  30. 30. Pausing / Phrasing <ul><ul><li>Pausing is using an interval of time between words or phrases in sentences. You pause for a dramatic effect…to let the listener absorb your information. Phrasing is the dividing sentences into thought groups or phrases. </li></ul></ul>
  31. 31. QUESTIONS???