1. LaToya S. Champ
10813 Robinhood St.
Westchester, IL 60154
Champls29@gmail.com
(773)732-5401
To Whom It May Concern:
My name is LaToyaChamp and I am interested in a position that will allow growth and stability in today’s working world. I am
looking for an opportunity to advance and grow in my field of study. I am a graduate from Saint Louis University with a
Bachelor of Science in Business Administration with a concentration in Human Resource Management. After graduating, and
due to thestateof our economy at the time, I took advantage of any employment opportunity I was faced with at the time, but
now I believe the entry level Payroll Clerk position that you have available will allow me to begin opening thedoor to developing
my professional career in human resources.
After graduating, I worked various customer service jobs. One of these jobs was at a financial institution. This experience
allowed me to meet and work with many different people. Considering the recent economy, one can only imagine the different
moods that I encountered. As that customer service provider I took value in knowing the importance of being efficient and
accurate while providing the service with a great outgoing personality. This allowed me to develop great rapport with customers,
as well as fellow co-workers/employees because they trust that I will be efficient, willing to help and considerate of any issue.
My outgoing personality and my eagerness to gain more experience allows me to take on the responsibilities and challenges that
come along with many different positions. I have the maturity, skills, and abilities to embark on my futurecareer. I am attaching
my resume for you to learn about my past experiences. You can contact me using the information above. I hopeto hear from you
soon.
Thank you for your time and consideration.
Sincerely,
LaToyaS. Champ

2. LaToya S. Champ
10813 Robinhood St.
Westchester, IL 60154
Champls29@gmail.com
(773) 732-5401
OBJECTIVE: Seeking a position where I can utilize proven people-oriented skills to develop and promote a positive work environment and
improve customer satisfaction.
EDUCATION: Saint Louis University St. Louis, MO
Bachelor of Science in Business Administration
Major: Human Resource Management
Graduation Date: May 2006
EXPERIENCE:
11/14- Present DriveTime Car Sales, LLC Lombard, IL
Operations Manager
 Responsible for processing down payments, titles, and loan documents.
 Responsible for handling all financial transactions
 The go-to person in a pinch by being cross-trained in all areas of dealership operations
 Data entry
 Accountable for ordering and budgeting all inventory needed for the dealership
 Scheduling to fit dealership demands
12/12- 11/14 Zoup! Soup and Sandwich Company Downers Grove, IL
Assistant Manager
 Responsible for employee productivity.
 Properly place the crew to optimize speed and service
 Lead by example (ie. Providing great customer service, wearing the proper uniform, following all health and policies)
 Help to manage labor cost.
 Train new employees
 Cash management
 Assist with ordering, invoices, deliveries, and scheduling.
10/12- 09/14 Red Lobster Downers Grove, IL
Server/ Certified Trainer
 Assist customers with their menu selection
 Take the customer order and provide it to the kitchen.
 Promptly run food out to the guest and assist them with any other request or concerns.
 Properly train new hires on policies and procedures required to perform their daily duties.
11/11- 07/12 J.P. Morgan Chase N.A. Northlake, IL
Lead Teller
 Supervise tellers while they are assisting customer’s accurately with all financial transactions
 Prepared schedules for the teller staff
 Assist with hiring new employees
 Responsible for balancing a cash drawer or cash entity (i.e. vault, cash dispenser, and etc).
 Make customers aware of account benefits and/or new products.
 Answer the phones to address any questions and to direct calls.
04/08- 11/11 J.P. Morgan Chase N.A. Westchester, IL
Sales & Service Associates/Teller
 Responsible for handling customer service issues regarding banking
 Assists the bankers with customer service issues and sales opportunities.
 Serves as an accuracy advocate concerning banking documents (loan, wires, & etc.).
 Accurately assist customers with all financial transactions
 Make customers aware of account benefits and/or new products.
 Answer the phones to address any questions and to direct calls.
 Assist tellers with banking policy and procedures
 Assist with scheduling
5/07- 04/08 J.P. Morgan Chase N.A. Westchester, IL
Teller
 Accurately assist customers with all financial transactions and minor customer service issues.
 Responsible for balancing a cash drawer or cash entity.
 Make customers aware of account benefits and/or new products.
 Answer the phones to address any questions and to direct calls.
05/05-05/06 Saint Louis University- Black Student Alliance St. Louis, MO
President
 Addressed any issues or concerns of African-American students of the university.
 Held weekly meetings with executive board members and advisor.
 Represented the African-American student population within the university’s committees and
meetings regarding students’ interest and issues.
 Appointed individuals as head of committees regarding the Black Student Alliance.
 Planned, promoted, and executed events.

3. SKILLS: Skillful with Microsoft Word, Excel, PowerPoint, Outlook and Publisher
Skillful with CVR
Familiar with Microsoft Access
Familiar with Survey Monkey
AWARDS: Top SSA Referral Recognition 04/08- Present
Exemplary Leader Recognition 04/06
T.R.I.O. Leadership Grant 03/04

4. LaToya S. Champ
10813 Robinhood St
Westchester, IL 60154
Champls29@gmail.com
(773)732-5401
REFERENCE(S): Michelle Bonds
DriveTime Car Sales, LLC
Senior Sales Manager
(205)422-4637
Jessie Scherer
Zoup! Soup and Sandwich Company
General Manager
(630)415-8477
Tara Marrow
Red Lobster
Assistant General Manager
(630)515-0565
Carmellita Ewing
East Lake Management
Property Manager
(773)268-4811