Resume

1. TAMMIE JOHNSON
LEADERSHIP SUMMARY
An ambitious, highly efficient, dedicated leader with over twenty-seven years as a Manager and Coordinator of both licensed,
and unlicensed, Mental Health facilities, I work to ensure superior care. My strong interpersonal, written, and verbal skills,
superior ethics, commitment to quality support, fosters my exceptional ability to efficiently and effectively address challenges
with the intent to improve support and assist with the workflow for growth. I acquired my bachelor’s degree in English in
September 2019, I will complete my Master’s degree in “Adult Education, Learning and Training Processes” January of 2022.
I’m currently seeking a job that includes growth, opportunity and challenge.
I believe that you must be a team player, in order to achieve any and all goals set by any company, as well as my belief that
great leaders, create excellent managers. Working in Mental Health for over 27 years have provided me the ability and
knowledge to work and maintain professionalism even in stressful situations, communicate effectively with associates and
clients, as well as the ability to build strong relationships and teams within the company.
PROFESSIONAL EXPERIENCE
Amazon Logistics
2020-Current
Area Manager Operations (DCX5)
Responsibilities includes to independentlyownbusinessprocessesandmetrics,establishprocessesformeasuring,
tracking,and drivingcontinuousimprovements. Forecastandplancapacityto meetthe businessneedsanddrive a
culture of qualityandprocessexcellence.Effectivelypartnerandmanage stakeholderswhile buildingscalable solutions
that solve businessproblemsanddrive adoptionacrossteams.As an OperationsmanagerI’malso responsibletohire,
mentorand developahighperformance team, identifyandgroomtoptalent,developleadershipprincipleswithinthe
teamand continuouslyraise the bar,notonlyforassociates,buttochallenge myself aswell.
 Work withvariousinternal teams(e.g.supplychain,fulfillmentcenter,systemteams) tohelpdrive toolsand
processimprovementsthatimpactreductionof defects.
 Work closelywithinternal productandprojectteamstodesignscalable andauto-resolutionsolution.
 Manage a teamof individual contributorsandensure highservice deliveryandexecution
 People Management
 AnalyzingTrend.
 Formulate,Implement,Trackcareerpath & Individual DevelopmentPlansof eachmember0nthe Team
 Metrics Management
LGC/ Cosmopolitan Catering Services/ Aramark Hospitality
2018-2020
Chef on Site (BreakfastDepartment)
Responsibilities includestudyingrecipes, creatingmenuitemsmeetthe expectationof ourguest andpreparinghigh-
qualitydishes. Ensure meals are preparedinatimelymanner. Familiarandknowledgeable of sanitationregulations.
Experience withadvancedcookingtechniquesandnon-traditional ingredients,prepare mealsthatdelights ourguests.
 Set up the kitchen with cooking utensils and equipment, as well as set up steam wells for daily service
 Study each recipe and gatherall necessary ingredients
 Cook food in a timely manner

2.  Delegate tasks and train staff in the breakfast department
 Inform wait staff about daily specials
 Ensure appealing plate presentation
 Assist otherdepartments as needed
 Slightly modify recipes to meet customers’needs and requests (e.g. reduce salt, and dairy products)
 Monitor food stock, complete inventory of breakfast items, and place orders on proper order forms
 Check freshness of food and discard out-of-date items, dating all prepped items properly
 Experiment with recipes and suggest newingredients
 Ensure compliance with all health and safety regulations within the kitchen area
EVER WELL HEALTH SERVICES 2017 — 2018
Behavioral Health Care Coordinator/Program Advisor
 Assist program management in ensuring compliance with all center policies and procedures, contractual agreements, and
local, state, and federal laws and regulations
 Perform client intake interviews and assessments, as assigned; provide crisis mediation as necessary with verbal de-
escalation and physical interventions in emergent situations to maintain a safe and secure environment
 Ensure smooth implementation and patient care continuum via clear, effective, and frequent communication with
providers, members, and identified health care personnel
 Estimate costs, timelines, and resources necessary to implement quality, cost-effective program
 Initiate and coordinate patient care plans, maintain accurate and timely documentation, records, and case files according
to policies and procedures, and local, state, and federal laws and regulations
 Provide case management and advocacy services as part of the treatment plan, including, but not limited to, services at the
24-hour psychiatric facility, evaluating residents progress and status, recording clinical notes, and resident supervision
 Coordinate patient care with counselors and other staff to ensure support is appropriate, high quality and fully integrated
into the Patient Care Plan
 Partner with behavioral health staff and clinicians with developing, organizing, and conducting programs to prevent and
resolve problems relevant to substance use, human relationships, rehabilitation, dependent care, creating activities
according to the patients’ needs
 Attend discharge planning meetings, as necessary, facilitate referrals and discharges, monitor reviews, and assists in
coordinating follow up social services for patients including, but not limited to, referrals to community organizations and
assistance with Medicaid
PARADISE OAKS YOUTH SERVICES 2016 — 2016
Group Home Counselor
 Responsible for the implementation of a therapeutic setting, group and individual treatment for adolescents struggling
with addiction, substance abuse and co-occurring mental health disorders
 Provide daily supervision and care of residents to ensure a therapeutic balance of hierarchy and affiliation, demonstrating
an understanding of the emotional needs of the clients at all times; model and enforce facility policy and procedures for
behavior, and physical, management, while teaching structure, nurturing, and healthy recreation
 Provide goal-oriented individual and group settings, prepared treatment plans and clinical paperwork associated with
client’s care and furnished educational and community supports to families to coincide with client’s treatment goals.
 Monitor client abstinence through urine testing as needed
MARTINS ACHIEVEMENT CENTER 2016 — 2016
Group Home Counselor
 Responsible for ensuring juvenile sex offenders’ participation in individual and group counseling and psychoeducation
 Serve as support to licensed and unlicensed clinician, taking a leadership role in staff meetings, case conferences, peer
review, and training activities
 Assess, evaluate and monitor clients for symptoms of mental disorders, substance abuse, psychosexual problems,
behavioral problems and progress within and completion of the programs
 Ensure all documentation is input and accurate for all related program participants, services rendered, utilization
statistics, etc.
 Collaborate with Child Protective Services (CPS), Probation, Regional Center, and Voluntary Placement Offices to ensure
an appropriate, consistent, and efficient scope of services and programs that protect both the children and community, in
accordance with law, policy, and procedures.
CARING HANDS CARE GIVERS 2016 — 2016
Home Health Aid
 Assisted individuals with in home care and recovery upon hospitals or rehabilitation facility release

3. Responsible for appropriate and safe techniques in helping the patient to maintain good personal hygiene
 Aided with the implementation of the patient rehabilitative process, following customized in-home Occupational
Therapists’ exercise programs. including increasing range of motion and positioning
 Provide patient transportation, utilizing safe transfer and ambulation techniques
 Engage Dementia/ Alzheimer clients in mind stimulation activities. Performs tasks as indicated on hospice patient care
plan
RAINBOW REHABILITATION CENTER 2015 — 2016
Rehabilitation Assistant
 Assisted in care to patients with impaired functional mobility due to brain or spinal cord injury.
 Provided personal care services and community living supports including, but not limited to, eating/feeding, toileting,
laundry, dressing, and personal hygiene
 Engaged in supreme customer service, always being courteous, responsive, professional, and helpful to the organization’s
internal and external customers.
 Observed safety rules, standard precautions and fire regulations. Maintained patient confidentiality, patient rights and
privacy
 Assisted with patient admissions, transfers and discharges; safeguards patients' belongings and other items during these
procedures; Collected specimens, as assigned, and transported accordingly
JARC 2015 — 2016
Home Manager/Certified Gentle Teaching Mentor/Trainer 2009 — 2014
 Managed group home, facilitated quarterly professional training for staff and provided a safe, healthy environment
SPECTRUM COMMUNITY SERVICES 2014 — 2015
Quality Coordinator/Certified Gentle Teaching Mentor
 Supervised multiple spectrum facilities and a team of managers to ensure safe, healthy, and efficient operations
BENTON’S ABSOLUTE CARE 2006 — 2009
Home Manager
SAINT ANTHONY NURSING FACILITY 2003 — 2006
Assistant Activity Worker
OTHER EXPERIENCE
AMAZON 2016 — 2017
Fulfillment Associate: Stowing Department and Ambassador Trainer
 Responsible for researching product and processing customer shipments while maintaining a complete and thorough
understanding of inventory control and systems in the Fulfillment Center
 Process outbound shipments using web interface in a limited area
 Utilize strong oral and written skills for interdepartmental communication, and feedback for root cause analysis and
determination
 Observe strict safety and quality standards, identify, and address safety hazards within the work area
 Perform needed cycle counts and / or relocate product virtually and physically
 Assist Area Manager with training new associates
 Train associates as required/needed to support workflow and daily production goals (Ambassador)
EDUCATION
University Of Phoenix – Adult Education, Learning and Training Processes 2021-2022
University of Phoenix-English 2016 — 2019
Wayne State University- English/ Mental Health 2015 — 2016
Wayne County Community College-Psychology/Mental Health 2014 — 2015; 2002 — 2003; 1998 —1999
Schoolcraft College: Psychology/Mental Health 1993 — 1994
2356 Sutter Ave Apt 4, Santa Clara California, 95050 tammiejohnson19@yahoo.com 248.850.6343