DuWanda S. Epps has over 15 years of experience in mental health, substance abuse, and human services. She holds a Master's in Public Administration and is pursuing a Master's in Marriage and Family Therapy. Her experience includes positions as a Qualified Professional providing intensive in-home services, Assertive Community Treatment, and community support. She has also worked as a Program Director, Caseworker, and Substitute Teacher. Epps seeks to empower positive change and has extensive skills and certifications in areas such as crisis response, person-centered planning, and cultural awareness.

1. DuWanda S. Epps, MPA
Author “Flowin Emotions,” 2013
duwandaepps@gmail.com
Objective: To empower positive change in one’s life.
Education: Master’s Degree Marriage & Family Therapy- pending, Master’s Degree in Public
Administration- 2004* Bachelor’s Degree in Human Service- 2002 * Notary Public- Since 2007,
NC Snap Certified- 2010
Skills & Certificates: Mental Health, Substance Abuse and DD population children & adults,
Planning/ Developing, Substitute Teacher, Computer Literate, Seizure Management, Intensive in
Home, Community Support, ACTT, Person Centered Thinking, Crisis Response, Person
Centered Planning, CPR/ First Aid Certified, NCI A & B, NC Topps, Special Populations,
Cultural Awareness & MR/DD Core Competency. System of Care, CBT & Motivational
Interviewing.
Work Experience:
12/14- Present YES, Inc Wilson, NC
QP- IIH MH/SA/ Children; Coordinate and oversee initial and ongoing assessment activities and
develop/revise PCP and insure the implementation of the PCP. Provide additional functions of
linking and arranging for services and referrals to help meet client’s needs and improve
functioning. Provide coordination of movement across levels of care to the client and family as
well as discharge planning and re-entry to the community. Provide interventions as needed to
assist the client with improving functioning, and individual and family psycho education,
training, and provision of multiple services.
12/13- 07/14 Bridges of Hope Wilson, NC
QP- Assertive Community Treatment Team (ACTT) provides a comprehensive, personalized
treatment program for people who have been diagnosed with a severe and persistent mental
illness. Provided service in the home, at school, or at work, and are available 24/7 with rapid
response to calls. Assist individuals with everyday basics such as getting moving in the morning,
taking medications, making it through the day, find proper housing, sort out expenses, and build
skills for the home, community and workplace. Decrease MH symptoms to manage intensive
service such as hospitalization and jail.
10/08-10/13 Cultivating Change, LLC Tarboro, NC
Program Director /QA- 100% Children (CAP) and (CST) MH/SA Adults 100%, maintaining a
safe environment through adherence to safety policies, representing the company's values and
ethics, facilitating the hiring, training and disciplinary actions of employees, insisting on a high
level of customer service and complying with all applicable employment laws. Develop &
implement effective system of track company productivity. Coordinate/ manage teams and
implementing policies & procedures. Coordinate and oversee initial and ongoing assessment
activities and develop/revise PCP and insure the implementation of the PCP. Provide
coordination of movement across levels of care to the client and family as well as discharge
planning and re-entry to the community. Provide interventions as needed to assist the client with
improving functioning, and individual and family psycho education, training, and provision of
“The Steps to Strong Families & Brighter Futures”

2. DuWanda S. Epps, MPA
Author “Flowin Emotions,” 2013
duwandaepps@gmail.com
multiple services monitor, communicate, evaluate, document, coordinate, revise and formulate
information, assessing services and linking to natural/community resources. Coordinate activities
for consumers and staff. Conduct fund raising activities, conduct or attend staff meetings,
conduct training for personnel, direct and coordinate activities of workers & staff, establish and
maintain relationships with community organizations, evaluate information from employment
interviews, evaluate performance of employees.
11/08- 11/09 Pitt County Schools Greenville, NC
Substitute Teacher– Responsible for providing instruction, managing the classroom
environment, and promoting student learning for all grades. Follow the regular lesson plan of the
absent teacher; meets with the principal and staff regarding any questions and concerns about the
lesson plan or rules and regulations of the school. Complied with all building procedures and
schedules; prepares and submits a summary work; updates the regular teacher of situations or
problems encountered; adheres to school and administrative procedures; implements effective
pupil handling; maintains high standards of education; provides guidance and advise to students,
shows interest in a student’s progress; and encourages critical-thinking, analytical and creativity
skills. Substitute teachers also work with other teachers; update records and promptly submit
reports; respect personal privacy and maintain confidentiality regarding her students and consult
with parents.
3/08- 12/08 S & M Group Services Greenville, NC
Qualified Professional- Community Support MH/SA/ Children 100%& Adults 100%;
Coordinate and oversee initial and ongoing assessment activities and develop/revise PCP and
insure the implementation of the PCP. Provide additional functions of linking and arranging for
services and referrals to help meet client’s needs and improve functioning. Provide coordination
of movement across levels of care to the client and family as well as discharge planning and re-
entry to the community. Provide interventions as needed to assist the client with improving
functioning, and individual and family psycho education, training, and provision of multiple
services monitor, communicate, evaluate, document, coordinate, revise and formulate
information, assessing for services and linking to natural/community resources. Facilitate team
meeting treatment and audit client’s records.
1/07-3/08 Superior Healthcare Services Kinston, NC
Qualified Professional /Day Treatment- MH/Children 100%; Coordinate services complete
individual treatment plan/PCP and admission assessments, linking and coordinating services,
client’s advocate, collaborate contacts, community support worker supervisor, staffing with
clinicians, facilitate group sessions, therapy referral and home visit/ school visit. Teach social and
life skills. Attend treatment and PCP meetings every 90 days. Review diagnostic assessment
information. Provide 1 on 1 support. Create program brochure and handbook. Supervise 5 staff.
6/05-12/06 Nova Behavioral Healthcare Kinston, NC
“The Steps to Strong Families & Brighter Futures”

3. DuWanda S. Epps, MPA
Author “Flowin Emotions,” 2013
duwandaepps@gmail.com
Associate Professional- IFC/MR/MH; Supervising eight direct care staff, dealing with
behavioral issues, maintaining the safety and cleanliness of the home and overseeing group home,
counseling, transporting, calculating timesheets, 24 hr on call supervisor, facilitate training,
handle non-emergency and emergency situations. Provide 1 on 1 support when behavioral issues
occur.
03/05-03/06 Port Human Services Washington, NC
Complete admission assessments, administering substance abuse assessments, develop treatment
plan, link patients to services, case management, advocate with other systems: legal, medical,
school, complete any assigned tasks.
9/99-3/04 Harlem Children’s Zone (FDP) New York, NY
Caseworker- Implemented strategic mediation between youth and family. Managing a culturally
diverse caseload. Developed and implemented creative problem solving ability with clients.
Served as a source of expert knowledge of programs to accommodate youth. Utilized &
established a level of proficiency with the database of various agencies. Conducted weekly
home/school visits. Drafted monthly reports/case notes.
“The Steps to Strong Families & Brighter Futures”