1. Tami Dewell James, CTBS
17639 Crabapple Way Carson, CA 90746
310-962-1711
trbsmile1968@yahoo.com
www.linkedin.com/pub/tami-dewell-james/18/a41/921
“Always do more than is required of you”
~ General George S. Patton
Highly Energetic, Compliance and Results driven Operations & Quality Management
Professional with Consistently Strong Process Improvement and Customer Service skills.
E X E C U T I V E S U M M A RY
 25+ years Healthcare Experience
 Operations Management / Process Improvement
 FDA / CMS / AATB / GMP / ISO Regulations
 Organ & Tissue Donation / Clinical Recovery / Family Services / Partner
Development
 Compassionate conversations during death and grieving
 Emergency Room / Operating Room Experience
 Training and Recruitment
 Document Control / Quality Management Systems
 Business Development / Analysis and Strategic Planning
 Customer Relationship / Public Speaking / Education Development
 Call Center Management (3,500 in-coming calls p/month)
 Extensive work with Law Enforcement and Mortuary Sciences
E X P E R I E N C E
Quality Assurance Project Manager | Tissue Banks Int’l /AZIYO Biologics
2014 - Present
Wide variety of activities associated with the execution of the Musculoskeletal Operations Quality
Assurance Program
o Oversee Manufacturing & Donor Record Review to ensure quality product release
o Manage all aspects of Document Control and Employee Training Systems
o Ensure compliance with TBI Quality Systems, FDA Regulations, GMP and AATB Standards
o Assist with CAPA / NCE Program
o Tasked with identifying and implementing a new Quality Management System
Consultant / Trainer | TDJ Consulting
2011 - 2014
Provide Expert Guidance and Analysis to meet the individual needs of my Clients
o Identification, Evaluation and Selection of potential improvement areas
o Conceptualize and Develop Strategic Business plan
o Review, Audit and Re-write Standard Operating Procedures

2. Tami Dewell James, CTBS
Page 2
Manager, Family Care Center | OneLegacy
2008 - 2011
Responsible for Call Center Operations of a Non-Profit Organ & Tissue Procurement Organization; 3,500
incoming calls p/month
o Provided Leadership to a 34 Member Team
o Compassionately assisted Donor Families through the donation process
o Established and Monitored Departmental goals while driving Industry Best Practices
o Effectively Collaborated with Internal and External Clients & Partners
Regional Recovery Manager | New Mexico Donor Services
2007 - 2008
Leader to 15 Member Clinical Tissue Recovery Team and Recovery Program
o Drove process improvement to increase program efficiency and performance
o Assessed potential donor eligibility, Coordinated Recovery and post recovery tasks
o Network Supervisor, Primary Team Leader, Internal Network Collaborative Chairman
o Liaison to State Medical Examiner
Manager, Donor Development & Coordination | Nor thern CA Transplant/TBI
2005 - 2007
Responsible for TBI Call Center, Donor Coordination and Donor Development Programs
o Developed and Implemented operations for Donor Screening, Authorization and Recovery
Coordination. Recruited and Trained Donor Coordination Team
o Ongoing analysis of staffing needs and departmental performance goals
o Liaison / Educator to 83 Hospitals and Sheriff/Coroner Departments
o Business Development and Maintenance of Partner Relationships
Tissue Recovery Manager | Nor thern CA Transplant / TBI
2001 – 2005 Team Lead Tissue Recovery Team / Clinical Tissue Procurement for Transplant
o Managed North Region Recovery Operations while maintaining Liaison relationships with partner
Hospitals, Coroner/ME and Mortuaries
Regional Development Manager | Advanced BioScience Resources
1998 – 2001 Clinical Tissue Procurement for Research
Paramedical Examiner | IMR
1995 - 1998
Emergency Room Technician / Phlebotomist | Mercy San Juan Hospital
1991 – 1995
S K I L L S
 Microsoft Office (Word, Excel, PowerPoint)
 Specialty Software (Mastercontrol, iTransplant, DonorTrac, DigitalDonor, ImageSilo, DLSS)
 Phone Systems (Oaisys, Avaya, VOIP, PrairieFyre, Contact Center Management)
 Regulatory Agencies (FDA, CMS, AATB, EBAA, ISO, GMP)
A F F I L I A T I O N S : A M E R I C A N A S S O C I A T I O N O F T I S S U E B A N K S / A S Q