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Greenway Health Primary Care Internists Case Study

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A case study conducted where greater patient engagement was one of the outcomes for a practice using Greenway Health products.

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Greenway Health Primary Care Internists Case Study

  1. 1. © 2018 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or its affiliates. Other product or company names are the property of their respective owners. The road to EHR satisfaction Primary Care Internists of Montgomery, P.C., a small but thriving practice in Montgomery, Alabama, had been using SuccessEHS electronic health records (EHR) since 2010. By 2017, however, it was clear they needed a change. The system did not provide the speed they needed, nor the robust capabilities that Primary Care Internists’ had prioritized. The practice looked at other vendors’ products, but the combination of the right features and the right pricing led them back to Greenway. The practice had an in-house lab and had invested in SuccessEHS to enable direct data transfers to the lab’s LIS system. “The beauty of staying with Greenway,” says Charla Sewell, Primary Care’s Administrator, “is that they were able to port that right over to Intergy for us. That lab interface was something we just had to have.” Weighing priorities to find the right vendor Primary Care had wanted to utilize a patient portal to increase both patient engagement and practice efficiency. However, the SuccessEHS portal capabilities were not sufficient for their needs. The practice also needed the new system to effectively provide the necessary data to meet meaningful use requirements. Finally, Primary Care had a fixed price ceiling that they would not exceed. Weighing their needs against various competitors’ offerings, the practice chose to upgrade from SuccessEHS to Greenway’s Intergy system for EHR and practice management—a choice they’ve come to see as the right one. “I was absolutely honest with the Greenway representative,” states Sewell. “I told him what we were trying to do and why we were coming back. I told him there were things we’d been unhappy about with “Greenway didn’t just promise— they followed through. They really did work with us to make everything perfect.” - Charla Sewell CMPE, CPC, Administrator, Primary Care Internists of Montgomery © 2019 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or its affiliates. Other product or company names are the property of their respective owners. SuccessEHS. In the end, he met all of our needs. Greenway didn’t just promise—they followed through. They really did work with us to make everything perfect.” Meeting the implementation challenge New product implementation is never easy. There are always setbacks; never does everything go just right. However, Primary Care Internists found that the right team with the right organizational approach—and a willingness to listen and be flexible—could minimize implementation pains. “I told them they needed to send their best team and I think I got it,” says Sewell. “The implementation consultant was very knowledgeable, and her team was great. Everybody knew their stuff. When talking with them, I didn’t feel I was getting the runaround.” Case Study
  2. 2. © 2018 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or its affiliates. Other product or company names are the property of their respective owners. © 2019 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC or its affiliates. Other product or company names are the property of their respective owners. Case Study Primary Care Internists of Montgomery, P.C. Clear communication was particularly important for this small practice of five practitioners and 16 additional staff. “I pretty much had to head up every piece of this transition,” Sewell recalls. “It’s taken me a solid three months to get it fully implemented. It’s been quite a workout.” Acknowledging the complexity of such an implementation and the lack of internal manpower to oversee it, Sewell is thankful that she had a guiding hand and did not have to manage its intricacies. “The Greenway folks made the appointments, set up the visits, called me to tell me how patient messaging would proceed and laid out the series of calls and trainings that would get us there. It was same for all of the pieces of the puzzle.” A quick time-to benefit Enhanced usability has proven to be the standout benefit of the new Intergy system. “It’s much easier,” Sewell observes. “The integration between all the various pieces is greatly improved. Before, I had to go to a different system to do messages, or to a different portal for client care management. Now it’s all right there.” Some ill-timed staff turnover became a testament to the system’s ease of use. In the three months since the Intergy go-live date, the practice’s entire front office staff has turned over. “None of the four people who learned the system three months ago are the ones who are there now,” Sewell states. “Yet, the system is so intuitive and easy to use that I was able to show the new hires the training videos and they have been rocking it ever since. It’s like they’ve been on the system forever.” Key Outcomes • Staff more efficient and effective due to greater ease-of-use • Faster time-to-productivity for new employees • Greater patient engagement levels through patient portal For more information on Greenway Health products and services call 866-242-3805 or visit greenwayhealth.com. Challenges met Primary Care Internists now has fast, efficient access to the data it needs, along with a patient portal that’s getting rave reviews. “The patients are loving it,” Sewell says, “they can easily get the information they want, including labs, scheduling, or send messages to the doctor.” The practice is also looking forward to going live with Greenway’s Care Coordination Services for chronic care management. Practice physicians have implied their approval in part with their silence. “I can tell you I don’t get yelled at every day, and that’s a nice one,” Sewell jokingly says. “The doctors are seeing the same number of patients per day but they’re getting out a little earlier because it’s easier to do their notes. So they’re more efficient, and they’re happier.” Sewell estimates that the practice is now 5-10% more efficient since the Intergy implementation. “Anytime you’re going to transition from one system to another, it’s going to be a headache,” she concludes, “But this transition went very well. I’m confident we made the right choice.”

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