Medical practices are constantly evolving in response to new technologies, research and patient preferences. Some of the most important trends in medical practice today include the use of electronic health records, the rise of telemedicine and the focus on preventive care

1. VOL 08 I ISSUE 03 I 2023
Comprehensive Aspects
Role of Effec ve Leadership
in Telemedicine and
Virtual Care
Kim Grana
Vice President Operations
Valley Oaks Medical
Group
Tech-Novelties
How Ar ficial Intelligence
is Revolu onizing
Healthcare Services?

2. #ciolookmagazine

3. Wherever the art of
Medicine is loved,
there is also a love of
Humanity

4. Editor’s
Note
Propellingthe
Outcomes of
Healthcare

5. Hire
character.
Trainskill.
AbhishekJoshi
n an era where healthcare has taken center stage,
Ithe role of visionary leaders in this domain has
never been more vital. The healthcare industry,
fraught with complexities and challenges, demands
leaders who are not just competent but compassionate,
forward-thinking, and adaptive.
Our team embarked on an exhaustive quest to identify
these leaders, analyzing their accomplishments,
contributions, and impact on the industry. What
emerged was a group of remarkable individuals who
have dedicated their careers to improving patient
outcomes, advancing medical technology, and ensuring
equitable access to healthcare resources.
As you delve into the profiles of "The 10 Most Trusted
Leaders in Healthcare to Watch, 2023," you'll
encounter a diverse array of backgrounds and
expertise. They represent a spectrum of healthcare
disciplines, from medical practitioners and researchers
to healthcare entrepreneurs and policy advocates.
What unites them is their unwavering commitment to
excellence and their tireless efforts to address the
pressing healthcare challenges of our time.
In these pages, you will find stories of inspiration,
innovation, and resilience. These leaders have not only
navigated the complexities of the healthcare industry
but have also shown an extraordinary ability to adapt to
rapidly changing circumstances, as evidenced by their
response to the ongoing global health crisis.
We invite you to immerse yourself in the journeys of
these exceptional individuals as they offer insights into
the evolving landscape of healthcare, providing a
glimpse into the future of this critical sector. We hope
that their stories inspire you, as they have inspired us,
and that they serve as a testament to the enduring
power of leadership in shaping a healthier world.

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Anthony Chang
Revolutionizing the Healthcare
Arena
A R T I C L E S
Comprehensive Aspects
Role of Effec ve Leadership
in Telemedicine and
Virtual Care
Tech-Novelties
How Ar ficial Intelligence
is Revolu onizing
Healthcare Services?
18
26
Leslie Selby
Frontline Listing

8. CONTENT
Senior Editor Alan Swann
Executive Editors AbhishekJoshi
Muskan Kapoor
DESIGN
Visualizer Dave Bates
Art & Design Director Revati Badkas
Associate Designer Ankita Pandharpure
SALES
Senior Sales Manager Sihanee M., Rouniyar A.
Customer Success Manager Linde. M, Ankush
Sales Executives Alan, Tom
TECHNICAL
Technical Head Prachi Mokashi
Technical Consultant Victor Collins
August, 2023
Copyright © 2023 CIOLOOK, All
rights reserved. The content
and images used in this
magazine should not be
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Reprint rights remain solely
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SEO Executive Sagar Lhigade

9. Brief
Company Name
Randy Boldyga
Founder, President
and CEO
Todd Powell
President & CEO
Anthony Chang
Founder
Kim Grana
Vice President
Operations
Anthony is a passionate advocate for the use of Artificial
Intelligence and innovation in medicine to transform global
healthcare for both children and adults.
Randy Boldyga founded RXNT in May of 1999 with a vision
to create a safer and more efficient method for prescribing
medications in the United States—better known today as e-
prescribing.
Todd has over 25 years of experience in medical-technology &
innovation leadership with multi-national, teams of all sizes
from startups to over 1200 employees.
Kim is a well-established value-driven Healthcare Executive
and has Robust knowledge in Human Resource Management
and Finance with 2 decades of experience in Revenue Cycle
Management.
Annette Brüls
CEO
Annette is an experienced Chief Executive Officer with a
demonstrated track record in the medical device industry. A
lifelong passion for innovation and technology to improve
lives.
Medela
medela.ch
MI10
mi10.ai
Valley Oaks Medical Group
valleyoaksmed.com
Andy Atwal
Co-founder and VP
Financial complexity is crippling healthcare in America and
Andy is on a mission to fix that by pioneering Unified
Automation for healthcare revenue cycle management.
AKASA
akasa.com
Epic
epic.com
Leslie is a VP & Sales Executive at Epic, an organization
working at the intersection of healthcare and IT to help the
world get well, stay well, and help future generations be
healthier.
RefleXion Medical
reflexion.com
Bret Jorgense
CEO
Bret has 30 years of leadership experience in healthcare
services and technology and a proven track record in raising
capital, steering sustainable, profitable rapid growth and value
creation.
MDVIP
mdvip.com
RXNT
rxnt.com
Modernizing Medicine
modmed.com
Daniel is the CEO of South Florida-based ModMed. Founded
in 2010, ModMed is transforming healthcare by placing doctors
and patients at the center of care through an intelligent,
specialty-specific cloud platform.
Daniel Cane
CEO
Luke Kervin
Founder & Chief
Innovation Officer
Luke Kervin is the Founder and Chief Innovation Officer at
Tebra.
Leslie Selby
VP & Sales Executive
Tebra
tebra.com
Featured Person

20. Role of Effective
Leadershipin
Telemedicine and
VirtualCare
elemedicine and virtual care have revolutionized
Tthe healthcare industry, providing convenient
and efficient ways to deliver medical services
remotely. This transformation has been especially
significant in recent years, with the global pandemic
accelerating the adoption of these technologies. While
advanced technology is at the core of telemedicine,
effective leadership plays a crucial role in its successful
implementation and sustained growth. In this article,
we will explore the key aspects of effective leadership
in telemedicine and virtual care and its impact on the
healthcare ecosystem.
Visionary Leadership
Effective leadership in telemedicine begins with a clear
vision of the future of healthcare. Visionary leaders
understand the potential of telemedicine to improve
access, reduce costs, and enhance patient outcomes.
They inspire their teams and stakeholders by
articulating a compelling vision of what telemedicine
can achieve, such as expanding access to healthcare in
underserved areas, increasing patient engagement, and
improving population health.
Strategic Planning and Execution
Leaders in telemedicine must be adept at strategic
planning and execution. They create comprehensive
strategies that align with the organization's goals and
the evolving healthcare landscape. These strategies
should encompass technology adoption, regulatory
compliance, financial sustainability, and patient-
centered care. Effective leaders also ensure that these
plans are executed efficiently, adapting to changing
circumstances and leveraging technology to achieve
desired outcomes.
Change Management
Telemedicine implementation often involves significant
changes in workflows, roles, and patient interactions.
Effective leaders in this field excel at change
management. They understand the importance of
involving stakeholders, including healthcare
professionals, administrative staff, and patients, in the
transition process. They communicate changes
transparently, provide training and support, and foster
a culture of adaptability and continuous improvement.
Technology Integration
Telemedicine relies heavily on technology, and leaders
must be tech-savvy and forward-thinking. They should
be knowledgeable about the latest healthcare
technologies and their potential to enhance virtual care
delivery. Effective leaders make informed decisions
about technology investments, ensuring
interoperability, data security, and user-friendly
interfaces for both healthcare providers and patients.
Regulatory Compliance and Ethics
Navigating the complex regulatory landscape of
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21. Comprehensive Aspects
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22. healthcare is a critical responsibility for telemedicine
leaders. They stay up-to-date with evolving regulations
and ensure their organization complies with telehealth
laws and standards. Additionally, ethical
considerations, such as patient privacy and informed
consent, are paramount in telemedicine. Leaders set
ethical standards and promote a culture of integrity
and accountability.
Patient-Centered Care
Effective telemedicine leadership places a strong
emphasis on patient-centered care. Leaders prioritize
the patient experience by designing virtual care
programs that are convenient, accessible, and tailored
to individual patient needs. They gather feedback from
patients and use it to continuously improve services,
ensuring that virtual care remains patient-centric.
Data-Driven Decision-Making
Leaders in telemedicine leverage data analytics to
inform decision-making. They collect and analyze data
on patient outcomes, service utilization, and
operational efficiency to make informed strategic and
tactical decisions. Data-driven insights enable them to
identify areas for improvement, optimize resource
allocation, and drive innovation in virtual care delivery.
Quality Assurance and Monitoring
Maintaining high-quality care is a primary concern in
telemedicine. Effective leaders establish quality
assurance measures and monitoring systems to ensure
that telemedicine services meet or exceed traditional
in-person care standards. Regular audits, performance
evaluations, and peer reviews help identify areas for
improvement and maintain the integrity of virtual care.
Flexibility and Innovation
The telemedicine landscape is dynamic and constantly
evolving. Effective leaders encourage a culture of
flexibility and innovation within their organizations.
They promote experimentation with new technologies
and care delivery models, fostering an environment
where healthcare professionals can adapt to changing
patient needs and emerging trends.
Accessibility and Equity
Leaders in telemedicine are committed to ensuring
accessibility and equity in healthcare. They actively
address disparities in access to virtual care, considering
factors such as geographic location, socioeconomic
status, and digital literacy. Effective leaders work
towards eliminating barriers that may prevent certain
populations from benefiting from telemedicine
services.
Advocacy and Policy Influence
Telemedicine leaders often advocate for policies that
support the growth and sustainability of virtual care.
They engage with policymakers, healthcare
associations, and advocacy groups to shape regulations
and reimbursement models that enable telemedicine to
flourish. Effective leadership in this realm can have a
profound impact on the expansion of telemedicine on a
national and global scale.
Crisis Management and Preparedness
Leaders in telemedicine are prepared to respond to
crises and emergencies. They establish protocols and
contingency plans for situations such as natural
disasters or public health emergencies like pandemics.
Effective leadership ensures that virtual care can
continue to provide essential services even during
challenging times.
Research and Evidence-Based Practice
Leaders in telemedicine promote research and
evidence-based practice in virtual care. They encourage
the development of clinical guidelines and best
practices for telehealth, contributing to the body of
knowledge that informs telemedicine delivery. This
commitment to evidence-based care enhances the
credibility and effectiveness of virtual care services.
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28. Tech-Novelties
How
Articial Intelligence
is Revolutionizing
Healthcare
Services?
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29. rtificial Intelligence (AI) has emerged as a
Atransformative force in various industries, and
healthcare is no exception. With its ability to analyze
vast amounts of data, recognize patterns, and make
predictions, AI is revolutionizing healthcare services in ways
that were once unimaginable. In this article, we will explore
how AI is reshaping the healthcare landscape, improving
patient outcomes, streamlining operations, and driving
innovation.
Early Disease Detection and Diagnosis
One of the most significant impacts of AI in healthcare is its
role in early disease detection and diagnosis. Machine
learning algorithms can analyze medical images, such as X-
rays, MRIs, and CT scans, with exceptional accuracy. For
example, AI can detect subtle abnormalities that might go
unnoticed by even the most experienced human radiologists.
This enables earlier intervention and treatment, potentially
saving lives and improving patient outcomes.
AI-powered diagnostic tools are also being developed to
assist healthcare professionals in diagnosing a wide range of
conditions, from cancer to infectious diseases. These tools
can process and analyze patient data, including medical
records and genetic information, to provide more accurate
and personalized diagnoses.
Personalized Treatment Plans
AI is helping to create personalized treatment plans for
patients by considering their unique medical histories,
genetic profiles, and responses to various therapies. By
analyzing vast datasets of patient information, AI can
recommend the most effective treatment options, dosage
adjustments, and even predict potential side effects. This
level of personalization not only improves patient outcomes
but also reduces the likelihood of adverse reactions to
medications.
Predictive Analytics for Patient Management
Hospitals and healthcare providers are using AI-driven
predictive analytics to improve patient management. AI can
analyze historical patient data to identify individuals at high
risk of developing specific medical conditions or
experiencing complications. This information allows
healthcare professionals to intervene proactively, allocate
resources efficiently, and improve patient care.
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30. Virtual Health Assistants and Chatbots
AI-powered virtual health assistants and chatbots are
becoming increasingly common in healthcare. These
tools can answer patient queries, provide medical
information, and even schedule appointments. By
automating routine tasks, they free up healthcare staff
to focus on more complex and critical aspects of patient
care, ultimately improving efficiency and reducing wait
times.
Drug Discovery and Development
The process of drug discovery and development is
notoriously time-consuming and expensive. AI is
helping to accelerate this process by analyzing massive
datasets to identify potential drug candidates, predict
their efficacy, and streamline clinical trials. This not
only reduces costs but also brings life-saving
medications to market more quickly.
Healthcare Operations and Administrative Efficiency
AI is also making a significant impact on the
administrative side of healthcare. It can optimize
scheduling, billing, and inventory management,
reducing operational costs and increasing efficiency.
Additionally, AI-driven chatbots can handle
administrative tasks such as appointment scheduling
and insurance inquiries, further improving the patient
experience.
Remote Monitoring and Telehealth
The COVID-19 pandemic accelerated the adoption of
telehealth, and AI played a crucial role in its success.
Remote monitoring devices equipped with AI can track
patients' vital signs and send real-time data to
healthcare providers. This allows for early intervention
and reduces the need for in-person visits, especially for
patients with chronic conditions.
Radiology and Imaging Advancements
AI has made significant strides in radiology and medical
imaging. Deep learning algorithms can analyze and
interpret medical images with remarkable precision.
For example, AI systems can assist radiologists in
detecting tumors, fractures, and other abnormalities in
X-rays, CT scans, and MRIs. These tools not only
improve accuracy but also expedite the diagnosis
process, allowing patients to receive treatment sooner.
Natural Language Processing (NLP) in Healthcare
Natural language processing, a subset of AI, is being
used to extract valuable insights from unstructured
healthcare data, such as electronic health records
(EHRs) and medical literature. NLP algorithms can help
healthcare providers quickly access and understand
patient histories, research papers, and clinical notes,
facilitating better-informed decision-making.
Genomic Medicine and Personalized Treatments
AI is playing a pivotal role in the field of genomics by
analyzing genetic data to identify disease risk factors
and potential treatment options. With the ability to
process massive genomic datasets, AI can pinpoint
genetic mutations linked to diseases, enabling the
development of personalized treatment plans based on
a patient's unique genetic makeup.
Drug Repurposing and Discovery
Drug repurposing, the process of finding new uses for
existing drugs, is being accelerated by AI-driven
approaches. Machine learning algorithms can analyze
vast databases of chemical compounds and biological
data to identify potential candidates for drug
repurposing, which can lead to faster and more cost-
effective drug development.
Mental Health Support
AI-powered mental health chatbots and virtual
therapists are providing much-needed support to
individuals struggling with mental health issues. These
tools offer continuous monitoring, immediate
assistance, and personalized therapy plans to help
individuals manage conditions like depression, anxiety,
and stress.
The integration of AI into healthcare services continues
to advance, offering innovative solutions that enhance
patient care, streamline operations, and drive medical
research forward. As AI technologies mature and
healthcare providers adapt to these changes, the
potential for improved healthcare outcomes, cost
savings, and enhanced patient experiences becomes
increasingly promising. However, it's essential to
address issues related to data privacy, ethics, and
regulatory frameworks to ensure that AI in healthcare
is deployed responsibly and for the benefit of all
patients.
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34. Leslie Selby,
VP & Sales Executive
Epic
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35. n the olden days, when Kings wanted to know what
Iailed their populace, they walked among them in
disguise. They listened to their struggles, hopes, and
dreams. This helped them understand the demands of
the citizens and form policies accordingly. On similar
lines, Leslie Selby listens closely to the frontline
workers in healthcare and drives change accordingly.
Leslie is a VP & Sales Executive at Epic, an organization
working at the intersection of healthcare and IT to help
the world get well, stay well, and help future
generations be healthier.
Leslie listens to professionals in the healthcare industry
from all verticals for insights that will help the
organization cater to the clients better and helps the
clients get the technology according to their needs.
Insights Success reached out to Leslie to listen to her
two-decade journey in healthcare, what drives her, the
impact she has left in the industry, and what she looks
forward to next.
Below are the highlights of the interview:
Brief our audience about your journey as a business
leader to your current position at Epic. What
challenges have you had to overcome to reach where
you are today?
My first role in healthcare, other than as a patient, was
as a coordinator for a private duty home health agency.
I worked with care providers and families to help
patients live safely in their homes within their budgets.
I was keenly aware of how critical it was for information
to go between people and systems, but this was in the
mid to late '90s. Interoperability and integration
weren't words that we used, and there was no single
integrated system that could keep all the patient
information together so that ED, inpatient, ambulatory,
home health, and the patient could share the same
information.
Today I talk with customers and prospective customers
about exactly that-what's possible, how it's being done
at leading sites, and how they can achieve their goals
within their budget. As Epic has expanded, I've helped
with many sales in new countries. The learning curve
for all of us was and continues to be significant, but the
challenges are mostly the same wherever we go.
Organizations need integration, which means one
single system wherever possible so that they can
reduce their costs and take better care of patients. A
big part of my role is to help them get what they already
know they need.
Tell us something more about your company and its
mission and vision.
Epic is a privately held healthcare software company
that provides electronic medical records for large and
well-respected care organizations such as Mayo Clinic,
Johns Hopkins, and Cambridge University Hospitals,
UK. Our focus is improving healthcare so that people
can get well and stay well and future generations can be
healthier. Our software helps providers save lives,
improve community-wide health, and reduce
healthcare costs by eliminating waste and allowing staff
to work more efficiently. With broad adoption among
academic medical centers and teaching hospitals, our
software is instrumental in training the next generation
of clinicians and helping researchers advance medical
knowledge.
Enlighten us on how you have impacted healthcare
through your expertise in the market.
Most of what I've learned about healthcare has been
through the lens of the people on the front lines serving
“
I've listened to many
thousands of caregivers
talk about their
challenges, hopes, and
dreams. My role is to
listen, understand, and
drive change
“
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36. patients and the executives who support those
individuals. I am certified in our ambulatory EMR, and
although I haven't led an install for many years, I greatly
value the time I spent sitting shoulder to shoulder with
doctors, nurses, and other staff during go-lives.
I've listened to many thousands of caregivers talk about
their challenges, hopes, and dreams. My role is to listen,
understand, and drive change. That could come in the
form of enhancement ideas that I share with our
developers, updates to our service methodologies, or
new ways to use the system to effect change.
Describe in detail the values and the work culture that
drives your organization.
Teaching the culture is a core expectation for leaders at
Epic. We review key concepts regularly and post our
principles and values (we call them the 10
commandments) throughout the campus. Examples
include business principles such as “Do not go public”
and “Do not acquire or be acquired.” We are and will
remain employee-owned and privately held so that our
focus remains on our software and customers rather
than outside investors. Others are specific to how we
work with customers, such as “Keep commitments” and
“Expectations must equal reality.” Keeping promises has
been a major factor in our #1 ratings in competitive
comparisons by groups such as KLAS Research for
many years.
In our day-to-day work, we are a flat company without
overly formal management structures. Staff are on a
first-name basis, and everyone at the company can go
to whoever is needed to solve a problem or move an
idea forward. We applaud assertiveness and effective
badgering.
What, according to you, could be the next significant
change in the healthcare sector? How is your company
preparing to be a part of that change?
Twenty years ago, everyone was talking about the what
and how in healthcare software. The industry is finally
shifting in a major way toward the “why.” Organizations
complete the hard work of implementing EMRs,
training staff, and gathering data because that's what is
essential for the magic to happen—innovation and
discoveries that improve health within communities
and countries.
Cosmos, Epic's national research repository, has the
most potential to change healthcare in the coming
years. Cosmos consolidates patient data from multiple
Epic customers into a single repository that is
accessible to researchers and other staff at
organizations that contribute data. This provides a
larger data pool than researchers typically have access
to and allows observational studies that get new
knowledge to the point of care quickly. Cosmos
provides a HIPAA-defined limited data set for 150+
million patients and could grow to 200+ million as more
customers join.
What Cosmos really highlights is the need for
collaboration to move healthcare forward. One of my
favorite quotes from Carl Dvorak, Epic's President, is
“we cannot each individually be the best at everything.”
Cosmos wouldn't be possible without multiple
organizations coming together. Take a look at
www.epicresearch.org to see the great work this
collaborative community is doing. They are changing
the world.
Where do you envision yourself to be in the long run,
and what are your future goals for Epic?
Wow, 20+ years feels like a long run already! I'm a big
believer in accountability, and I feel that because Epic
has tools and data that can revolutionize healthcare, we
have a responsibility to get them to the point of care to
help as many patients and providers as possible.
In the coming years, I look forward to meeting and
advising healthcare leaders around the world on
systems that help cure diseases faster, save peoples'
lives, and bring back joy and smiles for caregivers. As a
patient and a mom, I'm excited about promoting new
capabilities to help people take better care of
themselves and their families.
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