Boost your QA productivity with smart sampling (Sien Accou, Yamagata Europe)
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The short presentations are followed by a discussion with all participants about the following questions: 1) How do we drive adoption of the DQF-MQM metrics? 2) What do buyers of translation need next to make their translation quality evaluation process more effective? 3) What do providers of translation need next to make their translation quality evaluation process more effective?
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Boost your QA productivity with smart sampling (Sien Accou, Yamagata Europe)
- 1. SMART QA HOW TO BOOST YOUR QA PRODUCTIVITY WITH SMART SAMPLING MARCH 2016 www.yamagata-europe.com
- 2. YAMAGATA EUROPE www.yamagata-europe.com 2 EUROPE INDIA USA USA Sales JAPAN Southeast ASIA CHINA
- 3. WHAT DO WE DO? www.yamagata-europe.com 3 We write We translate We do the layout We print We package & ship We create software
- 5. TO MEASURE IS TO KNOW 5 Amount of mistakes per match rate per vendor per project per customer per language Experience of the translator Type of mistakes Omissions Formatting Inconsistencies Terminology Spelling Tags Conclusions such as best performers and worst performers www.yamagata-europe.com
- 6. MISTAKES PER MATCH RATE 6 Figures 2015 for a customer with 1,785,506 translated words Indication to reduce checks in a certain category Match Rate Error % 100% 0.50% High fuzzy matches 95-99% 8.00% 85-94% 6.50% Low fuzzy matches 75-84% 7.00% 50-74% 2.50% No match 75.50% www.yamagata-europe.com
- 7. MISTAKES PER QA CATEGORY QA Category Errors % Quotes 36.81% Terminology 14.94% Pattern match 13.86% Number formatting 6.60% Inconsistent translation 5.24% Consecutive spaces 4.68% Number value 4.32% Punctuation 2.92% Capitalisation 1.69% Corrupt character 1.52% Search: match found 1.32% Brackets 1.13% Forgotten translation 1.10% Punctuation spacing 1.07% Partial forgotten translation 0.66% Skipped translation 0.65% Empty translation 0.58% Incomplete translation 0.45% Explicit Tab 0.26% Leading/trailing spaces 0.16% Word spacing 0.05% 7 Figures 2015 for all jobs Indication to reduce checks for certain types of errors www.yamagata-europe.com
- 8. MISTAKES PER VENDOR Figures 2015 (for vendors with > 10 QA reports / > 50,000 words) Indication to reduce checks for certain vendors www.yamagata-europe.com 8 Best QA Vendor % QA Errors Vendor A 0,00% Vendor B 0,00% Vendor C 0,00% Vendor D 0,00% Vendor E 0,00% Vendor F 0,00% Vendor G 2,04% Vendor H 3,09% Vendor I 3,70% Vendor J 5,11% Vendor K 7,96% Vendor L 12,20% Vendor M 12,50% Vendor N 13,16% Vendor O 14,29% Vendor P 14,91% Vendor Q 15,38% Vendor R 17,07% Vendor S 17,24% Vendor T 17,56% Worst QA Vendor % QA Errors # Reports with Errors Vendor A‘ 100,00% 11 Vendor B‘ 92,86% 13 Vendor C‘ 89,66% 26 Vendor D‘ 85,71% 12 Vendor E‘ 85,00% 17 Vendor F‘ 81,82% 18 Vendor G‘ 81,82% 9 Vendor H‘ 76,00% 19 Vendor I‘ 75,00% 12 Vendor J‘ 75,00% 9 Vendor K‘ 75,00% 15 Vendor L‘ 73,91% 17 Vendor M‘ 73,08% 19 Vendor N‘ 72,00% 18 Vendor O‘ 71,43% 10 Vendor P‘ 70,27% 26 Vendor Q‘ 68,75% 22 Vendor R‘ 68,42% 26 Vendor S‘ 66,67% 8 Vendor T‘ 66,67% 16
- 9. HOW DOES SMART SAMPLING WORK? www.yamagata-europe.com 9 Several parameters Smartly selected sections QA approach target audience content type type of product target language TM leverage volume of the assignment vendor experience … = indication of overall quality
- 10. EXAMPLE 1 www.yamagata-europe.com 10 Target audience: internal communication Content type: general Sampling! New vendor No sampling!
- 11. EXAMPLE 2 www.yamagata-europe.com 11 Content type: highly technical Product: medical device No sampling!
- 12. EXAMPLE 3 Content: camera user manual High word count Mostly full matches Same translator for years Sampling! www.yamagata-europe.com 12
- 13. Analyse QA report Pass or fail score Pass? Deliver to customer Fail? Restart full QA cycle SCORING www.yamagata-europe.com
- 14. QA DISTILLER www.yamagata-europe.com 14 First version developed by Yamagata Europe in 2003 Standalone tool for checking bilingual files with default settings for over 90 languages Automatic detection of formal errors in translations Allows checking of high text volumes within limited time frame Studies prove that results of QA Distiller check also give a good indication of overall linguistic quality In the industry considered as a valid method to serve the 4-eyes- principle
- 15. SMART SAMPLING WITH QAD www.yamagata-europe.com 15 New feature: based on percentage of text