Hospitaity management Information System

1. Welcome
t o o u r P r e s e n t a t i o n

2. Group
Group Name: Tech Riders
Tourism andhospitalityManagement
Universityof Dhaka
Name ID
Pranta Saha 78
Md. Munna Hossain 80
Achia Akhter Eva 82
Md. Mamun Hossain 84
Mohammad Mahfujur Rahman 86
Md. Shamim Reza 90
Sustainable Technology, Ultimate Development

3. What is HIT?
IT in hospitality organization means
collection of components that work
together to provide information help
in the operations and management of
a hospitality organization.

4. Why IT is needed?
• World’s population will double in the next 40 years
• Population in developed countries is living longer
• Growth in information industries creates a knowledge-
dependent global society
• The global economy is becoming more integrated
• The economy and society are dominated by technology
• Pace of technological innovation is increasing
• Time is becoming one of the most precious
commodities

5. IT through the Organization

6. Components of HIT
Sales, reservations, rooms and revenue management
F&B applications, inventory control, purchasing,
receiving storage
Email, intranet, extranet, voicemail, videoconferencing
Human resource applications, PCs and computer
networks
Catering management, POS, Accounting, PMS, CRS etc.
Our business strategy will revolve around the need to provide quality service to our target
customers.

7. Impacts of IT in Organization
According to Jhon
Walker’ 2007
IT provide an integrated
service in hospitality
organization. Where we can
see proper management of
all activities within in single
touch of information
technology mainly based on
customers oriented impacts.

8. Impacts of IT in Organization
It helps the middle managers with reports, with online access to
the organization’s current performance and historical records.
It primarily serves the functions of planning, controlling,
decision-making at the management level.
It summarizes and reports on the basic operations of the
organization.
It usually serve managers interested in weekly, monthly, and
yearly results, day-to-day activities.
It enables user access from anywhere through intranet and
internet.
High customers satisfaction can be ensure through using
information technology.

9. Constraints of IT
Sometimes computer system malfunctioned and
disrupt the the organizational function.
Accidentally crash of server creates data disaster and
operational problem through the organization.
Technical error within any part of the system can
hamper the total management system of the
organization.
Security threads like hacking, nowadays hackers are
more sophisticated and target various organization.
Malware, Phishing, Junk files, Spam, Virus creates
problem through the entire system through the
organization.

10. Newer trends of Technology
Nowadays restaurants are using DRONE and ROBOT as a service personnel.
This is the example of technological revolution in the era of 21st century.

11. STRENGTHS
Works become more easier
by using an integrated
management system .
Expanding business through
various system like PMS,
CRS, POS, DSS etc.
Ensure high efficiency and
production level by
customer satisfaction.
Diversified client base
reduces dependency on
particular market.
WEAKNESSES
Setting up this type of
utility system requires
higher cost.
Well trained human
resources who can
efficiently run the system.
Security threads by leaking
potential information of the
organization.
Frequent hamper and error
in database system and
technological process.
SWOT Analysis

12. OPPORTUNITIES
It allows people and also
member to access from any
where.
Web based marketing
strategy can be applied
through the internet facility.
Current drive by
government towards
encouraging people in IT
system.
It creates diversification
through the organization
to run it smoothly.
THREATS
Malware and hacking is a
great curse for information
technology.
Customer satisfaction always
can’t be ensured in
technology based operation.
Cope with world wide
competitive perspective is
very hard.
People are not so much
technology oriented in
perspective of Bangladesh.
SWOT Analysis

13. IT in Bangladesh Context

14. Conclusion
IT approach toward hospitality industry:
- be able to communicate with customers in the
hospitality environment;
- develop positive image and organizational
reputation;
- contribute to good customer service;
- avoid misunderstandings and complaints;
- follow organizational standards for personal
presentation, etc.