1. Satish Nair
Page 1
Satish Nair
75, CranborneAvenue, Westcroft,Milton Keynes,Buckinghamshire, MK4 4GB
satish.nair.in@gmail.com | 07804272542
PROFILE
Technical Programme Manager with nearly 15 years of total IT experience which includes Programme Management,
Technical Project Management, Process Consultancy, IT Systems Delivery & Deployment, Systems testing and IT Transition &
Transformation management of OSS & BSS applications stacks
In depth experience in delivering IT Transformation solutions to a wide range of End Customer Sectors such as: Banking &
Finance, Health, Government, Pharmaceuticals and Telecom
Proven ability to deliver Quantifiable Business Benefits to customers by translating Business needs into technology
requirements, successfully delivering large programmes and to successfully manage all phases of the IT programme including
Business Analysis, Requirement Definition, Scoping, Commercial Planning, Delivery Planning, Change Management, Delivery
Implementation, UAT and Acceptance into Service
Delivery ownership of programmes up to £ 15 million with large cross functional teams spanning multiple geographical
locations
Excellent written/verbal communication enabling successful relationship management between End Customers, Various BT
Internal Stakeholders, Suppliers/Vendors, Delivery Platforms and User Groups
Following industry best practices such as Prince 2 Project Management, AGILE Methodology in Programme/Project Execution
Result-oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and
resolving mission critical issues to ensure bottom-line success.
KEY ACHIEVEMENTS
 Recognized by Senior Customer Stakeholders, BT and TechM Senior Management for successfully implementing IT
Contract Transformation Solution worth £ 15 million (75 + team members) for one of BT’s largest customer – A world
leading multinational financial services holding company
 Awarded ‘Best Team Player’ during the year 2003-2004
 Awarded ‘Best Performer of the Month’ twice during 2005 – 2006
 Multiple Customer accolades and Internal Appreciation during every customer engagement throughout the past 12+ years
in Tech Mahindra
CAREER SUMMARY
Work History – 14 years and 9 months
Duration Organization Designation/Role Location
July 2011 – Present Tech Mahindra Ltd Technical Programme Manager Milton Keynes, UK
February 2010 – June 2011 Tech Mahindra Ltd Service Delivery Manager / Programme
Manager
Milton Keynes, UK
September 2007 – January 2010 Tech Mahindra Ltd Technical Project Manager / Senior
Process Consultant
Milton Keynes, UK
October 2006 – August 2007 Tech Mahindra Ltd Technical Project Manager Milton Keynes, UK
October 2005 – September 2006 Tech Mahindra Ltd Technical Project Manager Bangkok, Thailand
June 2005 – September 2005 Tech Mahindra Ltd Technical Project Manager Mumbai, India
January 2004 – May 2005 Tech Mahindra Ltd Systems Test Lead Milton Keynes, UK
June 2002 – December 2003 Tech Mahindra Ltd Software Developer Pune, India
November 2001 – April 2002 Balaji Enterprise Ltd Software Developer Pune, India
April 2001 – October 2001 Tech Mahindra Ltd Software Developer Pune, India
August 2000 – March 2001 Newtown Infotech
Ltd
Software Developer Pune, India

2. Satish Nair
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Tech Mahindra Ltd. (12.5 Years)
1. June 2011 till Present
Major Contracts, BT TSO and BT Global Services – Programme Manager/ Senior Technical Project
Manager, British Telecom, UK
 Successfully managed the delivery and implementation of BT’s IT Systems Transformation solution in a programme worth
£ 15 million leading 75+ team members, to enable BT’s largest contract for FY 2013-2014, with a world leading Banking
Corporation (Contract resign worth over £ 1 Billion)
 Managed the delivery of BT’s monitoring, management and reporting solution for the Customer’s Underlying IT
infrastructure network such as LAN, WAN, Firewall, Switches and Routers
 Managed the delivery of BT’s end to end monitoring solution for the Customer’s Global IPT infrastructure which included
over 20,000 Avaya Handsets spanning 122 sites Globally, over 18,000 Microsoft Lync 2013 users globally
 Managed the delivery of the complex underlying network and IT infrastructure such as the Vblock Systems that were
hosted from locations within BT and Customer’s regional data centres – Virtualised Hosting Platform
 Managed several workshops to analyse the signed contract & document the requirements, managed hot house sessions to
produce the solution design, create the end to end delivery plan with costs & timeline
 Reported back to BT & Tech Mahindra Senior management and Senior Customer programme governance board (which
included the Executive Programme Sponsor), on a weekly basis, the project execution status, milestones, risks, issues and
dependencies
 Managed the contract costs within various BT delivery platforms and multiple vendors
 From June 2011 to Jan 2013, was responsible for the end to end delivery management of large and complex tier 1
contracts for BT’s customers ranging from large Banking Corporations, world leading Drugs & Pharmaceutical
Corporations and tier 1 Telco organisations
 Complete programme ownership from receiving financial commitment, planning, customer/contract requirements,
architecture, design, solution rollout, continuous service improvements and revenue reconciliation
 Manage all aspects of the delivery and roll out of BT’s strategic IT systems stack to enable the following processes for BT’s
end customers:
 Order & Service Request Management
 Operational and Commercial Inventory Management
 IT Infrastructure Management
 Network Management & Monitoring
 Network Performance Reporting
 Event & Incident management
 Billing & Payments
 Tools and Technology managed are:
 IR Prognosis
 EMC SMARTS
 EMC Watch4Net
 VCE Vblock
 BMC Remedy
2. February 2010 – June 2011
BT TSO – Service Delivery Manager / Programme Manager for British Telecom, UK
 Responsible for the end to end Service Delivery of over 30 medium scale projects that were being delivered into BT TSO
within the UK Service Operations sector
 Delivery areas included:
 eSecurity Solutions
 2nd and 3rd Line IT Application Support and Maintenance
 Service Desk, 1st Line Support
 Responsible for the Financial and Service Delivery ownership of the underlying projects
 Successfully managed to deliver a Customer Satisfaction Index Score of 4.5 (averaged score for all projects) out of a
possible 5 for FY 2010 – 2011. This was a significant increase from the score of 2.7 recorded for the previous year
 Managed the service delivery for a total team strength of over 150 people (onsite and offshore) with an annual revenue of
£ 10 million
 Achieved a total Business growth of over 25% during the latter half of FY 2010 – 2011

3. Satish Nair
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3. June 2005 – Jan 2010 (In Brief)
BT Devolved Government Programmes – Technical Project Manager (Senior Process Consultant) for British
Telecom, UK
 Responsible for the end to end rollout and successful delivery of ITIL v0.3 Service Design & Implementation of HP
Business Technology Optimization Product Suite for the end customer
 Baselined the Existing Service Architecture for the customer and carried out gap analysis w.r.t. ITIL v0.3 standards
 Designed the Target Service Architecture in line with ITIL v0.3 and customer requirements
 Customized service design for all the 20 processes and 4 functions as per ITIL v0.3 recommendations
 Full implementation of HP-BTO product suite – Sitescope, Operations Manager, Decision Centre, Business Availability
Centre in rolling out the ITSM capability for BT’s end customer
Tiscali UNIT 2 Programme – Technical Project Manager (Process Consultant) for Tiscali, UK
 Responsible for the delivery of Business to Customer solution for Tiscali Operations by transforming the existing
Customer Relationship Management journey and integrating into a full Seibel solution
 Managed the development of a State Engine that took care of various product bundling and provisioning processes on
various network components
 Base lining and Re-Designing processes such as Fraud and Abuse management for Tiscali as per the in country
operational requirement
Village Fund Management System for Government Savings Bank (GSB) – Technical Project Manager,
Bangkok, Thailand
 Managed the end to end delivery of one of the most densely integrated banking software solutions in the world which
when completely operational, integrated approximately 75000 villages across Thailand – Village Fund Management
System. The solution was based on Microsoft .Net framework/technology and Oracle
Connected Services Framework, Microsoft Corporation – Technical Project Manager for Microsoft
Corporation, Mumbai, India
 Responsible for the delivery of a part of the overall Connected Services Framework solution for the customer. This
included delivery of high level web service interfaces for billing and CRM applications.
4. August 2000 – June 2005 (Title Only)
BT Retail – Systems Test Lead for British Telecom, Milton Keynes, UK
Tech Mahindra Internal CIO Programmes – Software Developer for Tech Mahindra, Pune, India
Balaji Enterprises – Software Developer for Balaji Enterprises, Pune, India
New Town Infotech – Software Developer for NewTown Infotech, Pune, India
EDUCATION & PROFESSIONAL TRAINING
PRINCE 2 Foundation: Milton Keynes, UK – September 2010
ITIL v0.3 Foundation: Pune, India – Jun 2009
Agile Management Methodology: Mumbai, India – Jul 2009
Technical Trainings: Telecom Products, Wireless & Wireline Telecom, Microsoft .NET, Object Oriented Programming
Concepts and Languages, Java, C++, Mainframe Technologies: Tech Mahindra – Aug 2002 to Jan 2003
Behavioral Trainings: Motivational Courses, Team Building and Synergy, Effective Time Management, Stress Management,
Persuasive Skills, Effective Customer Presentations: Tech Mahindra – Aug 2002-2010
Educational Qualification: Bachelor of Engineering (BE) – Instrumentation and Control (University of Pune, India) -
August 2000
PERSONAL DETAILS
Nationality: British
Date of Birth: 15th Apr, 1978
Relationship status: Married
UK “Security Clearance” (SC) Eligible