This document contains a summary of Kaustubh D Desai's career experience and qualifications. It outlines his 15+ years of experience in operations, project management, process excellence, logistics, procurement and supplier management. It details his current role as Assistant Vice President of Operations at Barclays Bank UAE and highlights some of his responsibilities and accomplishments in that role and previous roles at Barclays Bank India and General Electric Capital.

1. Kaustubh D Desai
Dubai
UAE
Cell : +971-528127682
E mail : desaikaustubh10@gmail.com
ASSIGNMENTS
|Process Excellence |Operations |Project Management |Transition Management |
|Logistics, procurement and Supplier Management|
Career Snapshot
1. An astute professional with over 15 years of experience in Operations, Project
management, Process Excellence, Logistics, Procurement and Supplier management
2. Currently with Barclays Bank UAE, as Assistant Vice President Operations
reporting to Director and Head of Operations.
3. Successfully lead teams for Credit card and Liabilities Operations, Supplier management
and Procurement
4. Expertise in Operations, Project management, Operation Excellence, Logistics,
Procurement and Supplier Management, Credit card SME
5. Successfully delivered multiple Complex strategic projects
6. Successfully implemented Transition projects
7. Successfully implemented cost savings initiatives
8. Won Global award for exemplary performance
Since June 2013: Barclays Bank PLC UAE
Work Highlights:
Project Management
 Operations Project lead - with key responsibilities like
 Update plans, support different project aspects, FS reviews, stakeholder
engagement
 Coordinate User Acceptance Testing (UAT) and Functional Testing (FT) of new and
changed systems and their integration
 Drives and manages worksteam teams to ensure projects are delivered on time,
within scope, budget, and quality criteria
 Lead internal and external project activities to define and capture Business/IT
related processes, requirements and scope
 Identify, track, manage and resolve project key issues, dependency, risks,
challenges and mitigation actions
 Coordinates project team activities, including setting milestones to help ensure
activities are actively managed through to fruition
 Manages, plans and assists in the training of Operations staff, as required during
or after changes
 Data retention and system decommissioning strategy
Key Projects managed
 Flex Cube Core Banking Platform Upgrade
 Credit cards core platform upgrade from Prime to Vision Plus
 Barclays Bank Retail and Corporate Banking Strategic restructuring projects
 Offshore transition of processes to Serco India

2. Operations Process Unit Head
 Lead managed team for Central procurement and fulfillment unit
 Lead as Subject Matter Expert in delivering critical deliverables on fulfilment and
procurement processes
 Implemented process excellence initiatives and improved process KPI’s,
operational efficiency & client service’s
 Lead successfully the Chip migrations projection for Debit card and Credit cards
migration to meet CB UAE guidelines
 Lead successfully projects on off shoring transition of processes
 Implemented cost save initiatives in delivering significant cost saves
 Manage vendor due diligence, on boarding and SLA management
 Mange risk and control assurance for the unit
 Implementing & adhering Standard Operating Procedures, Manuals to facilitate
smooth functioning of process, ensuring conformance to Service Level Agreements
Aug 2007 - June 2013: Barclays Bank PLC India
Work Highlights:
Operations Process Unit Head
 Head Vendor management unit with responsibility of leading team for vendor on
boarding, SLA management, vendor due diligence, procurement and fulfillment
processes
 Successfully set up design and tracking model to manage Bank critical processes
 Managed successfully Credit card Transaction Processing team, Charge back and
dispute management team, Verifications team, Payments Processing, Query
Resolution team, and Collection Operations team for Credit Card Operations
 Capacity and budget management for the Unit
 Lead manage for over 50 third party suppliers the on boarding process and
relationship management of, design SLA’s, control assurance plan and drive key
metrics based on SLA’s for Consumer Bank and Corporate Bank Operations
 Managed successfully Operations team viz, Term deposit Process, Salary
Operations, Account maintenance, Channel Operations for Liabilities product
 Manage the Risk and Control assessments and assurance, audits, document
management
 Delivered cost saves through initiatives like improved KPI’s, process efficiency and
rationalization of process
 Implementing & adhering Standard Operating Procedures, Manuals to facilitate
smooth functioning of process, ensuring conformance to Service Level Agreements
Project Management
 Operations lead for Credit card migration project with key responsibilities, prepare
project plan, schedule for tracking of tasks, act as Credit Cards SME, support
different project aspects, project reviews, escalations, UAT planning and execution,
stakeholder engagement, SLA management, and deliver critical project milestones
 Responsible for initiating technology solutions to reduce manual process,
undertake dependent responsibility to complete technology change within
operations unit starting from preparing FS preparation till production
 Lead Managed team for successful implementation of critical Product enabler, Data
retention, Technology Projects with responsibility of putting in place BRD, support

3. FS document, support the Technology team with data mapping, UAT execution and
live proving
 Lead technology projects on data retention and retrieval tool to support strategic
goals
 Core member on the Bank migration Project of SLA based outsourcing model to
manage the Banks operations with responsibility of designing the SLA’s,
benchmarking the metrics and ensuring the SLA’s are met as per design
Key projects managed
 Live portfolio Credit Cards migration
 Outsourcing Operations processes
 Barclays Bank Retail and Corporate Banking Strategic restructuring projects
 Technology project on data retention and retrieval tool
 Credit card on boarding and credit decision system
 Customer Relationship management system
Feb 2004 - Aug 2007: General Electric Capital – State Bank of India Credit Cards
Work Highlights:
 Managed decentralized Branch Operation activity viz verification, payment
processing, statement and card delivery and bank book reconciliation for upcountry
India Locations Maharashtra, Gujarat and Goa Locations
 Training and implementation of new and existing process to Team
 Designed Audit trackers for verification, tele verification and payment processing.
 Co coordinating with Banking Regulator officials for resolution of customer
complaints.
 Merit of identifying and appointing verification agencies, payment processing and
courier agencies across upcountry Maharashtra and Goa and Gujarat.
 Successfully launched the decentralized payment processing and payment deposit
model in Gujarat, Upcountry Maharashtra and Goa locations
June 2001- February 2004: General Electric Capital – State Bank of India Credit Cards
Customer Service Executive Bangalore
Work Highlights:
 Liaison with Customers for resolving their queries.
 Handling the Query resolution and driving the KPI’s at Query resolution unit
 Handling the Corporate Customers at Bangalore.
 Act as mentor to new customer service executives
Education:
T Y BSc (Computer Science) from Bangalore University, Bangalore
Computer Proficiency:
MS Office, MS Visio, Flex Cube, Vision Plus, Prime, SAP P2P
Certification:
Lean Certificate of Competency Level 1a
Personal Vitea
Date of Birth : 18th
April 1978
Languages : English, Hindi and Marathi