Resume

1. Susan M. Donegan
82 Virginia Road, Unit 409
Lincoln, MA 01773
(H) 781-259-8103 (C) 617-285-7443
Professional Summary
A well organized and dedicated professional assistant with experience in administrative support to a large team. Major
strengths in all Microsoft Office programs, organization, verbal and written communication skills, detail-orientated with
commitment to follow-through, proven ability to multi-task, a true team player and problem solver. Adapts easily and
quickly learns ever-changing office systems and procedures.
Technical Summary
Advanced computer skills, proactive, work well individually or in a team setting, recording of meeting minutes, scanning,
calendar management, meeting coordination, travel arrangements MS Office, LMR, EMR, Word, Excel, PowerPoint,
database’s,Access,PeopleSoft,Outlook.
Professional Experience:
Pegasystems, Cambridge, MA (Contract) April 2016 – May 2016
Administrative Assistant/Partner Concierge
 Assisted Global Events with the execution of PegaWORLD including:
 Appointment setting
 Shipping
 Signage
 Organized meetings involving partners, customers, and Pega sales staff as well as executive management.
 Coordinated individual partner calendar(s) scheduling
 Adjusted meetings
 Tracked changes
 Reported requirements/issues to management to ensure all facets of meetings were complete.
Genzyme, Framingham, MA (Contract) December 2015 – March 2016
Executive Assistant,Lab Clinical Specialties
 Provided administrative support to the Vice President, Clinical Lab Science, and her staff.
 Provided administrative support, requiring a complete knowledge of department functions.
 Responsibilities included preparing grammatically correct correspondence,reports, tables, and analyses.
 Exercised discretion in handling of confidential material and information.
 Assisted with special projects as assigned.
 Responsible for organization and maintenance of department filing system, including potentially confidential
data.
 Ensured department supplies needs were met.
 Managed department communications for manager(s), including mail and email.
 Responded to various inquiries for information according to general guidelines.
 Coordinated meetings, maintained calendars, made travel arrangements,etc.
 Provided clerical support as necessary,including filing, faxing, copying, scanning, performing data entry, etc.
 Completed miscellaneous duties, as requested.
 Contacts were frequent with individuals representing other departments, and/or representing outside
organizations.
 Contacts involved obtaining or providing information or data on matters of moderate importance to the function
of the department or which may be of a sensitive nature.
 Demonstrated ability in the application of requisite skills and applied additional skills and knowledge acquired
through experience to perform the more complex tasks of the position.
 Generally received no instructions on routine assignments while under limited supervision.
 Received general instructions on new work, which was generally reviewed upon completion.

2. Merck Pharmaceuticals,Lexington, MA(Contract) Nov. 2015 – Jan, 2016
Project CoordinatorI, Compliance
 Typed and disseminated correspondence from the Director and staff
 Calendar management
 Locate, review and print assays relative to specific products.
 Meeting coordination
Steward Healthcare, Boston, MA(Contract) March 2015 – April 2015
Executive Assistant,Office of the President
 Typed and disseminated correspondence from the President,
Chief Medical Officer and Chief Financial Officer
 Heavy calendar management
 Travel arrangements, both domestic and international
 Meeting coordination
 Gathered information and produced reports
Siemens Healthcare Diagnostics, Walpole, MA (Contract) February 2015 – March 2015
Administrative Assistant, Environmental Safety
 Typed and disseminated correspondence from Director, Health
Management and Environmental Safety
 Produced weekly reports relative to safety issues reported
 Calendar management
 Received phone calls and assigned problems to Environmental Services staff
 Meeting coordination
Siemens Healthcare Diagnostics,Walpole, MA (Contract) July 2013 – December 2014
Administrative Assistant, Technical Operations
 Located hardcopy/SharePoint copy of company assays
 Reviewed assays, ensuring company name, addresses, and chemicals were correct and up-to-date, meeting FDA
approval
Brigham and Women’s Hospital, Boston, MA (Contract) February 2013 – March 2013
Administrative Assistant, Section Chief, Endoscopy
 Calendar management
 Travel Arrangements
 Coordinated meetings and seminars
 Tracked CME’s
Northeastern University, Boston, MA (Contract) Nov. 2012 – Dec. 2012
Administrative Assistant, Corporate Foundation & Relations
 Calendar management
 Coordinated functions for donors
 Tracked donations/sent thank you letters to donors
 Coordinated conference/video calls

3. Steward Healthcare, Westwood, MA (Contract) August 2012 – October 2012
Executive Assistant to the Vice President and Director, HR
 Coordinated and executed company-wide annual employee benefit
information and mailing
 Heavy calendar management
 Meeting coordination
 Monthly reports
Tufts University, Medford, MA (Contract) July 2011 – May 2012
Senior Administrative Assistant, Office of Student Affairs
 Reported to three deans, Student Affairs
 Scheduled meetings with students and deans
 Contacted and assisted student’s families
 Ordered office supplies
 Updated highly sensitive student files
 Worked with the campus police, Medford police, relative to neighbor complaints and arrests
Brigham and Women’s Hospital, Boston,MA (Contract) Aug. 2010 – Feb. 2011
Medical Records
 Transcribed, filed/sent physician notes
 Worked with physician offices and patients relative to medical record requests
Northeastern University, Boston, MA March 2010 – June 2010
Administrative Assistant, Chair, Department of Physical Therapy
 Maintained chair’s calendar
 Worked with professors on creating, sending and calculating results of surveys
 Coordinated meetings and functions
 Worked with student employees, disseminating various tasks
 Data entry for various reports
Boston Medical Center, Boston, MA July 2009 – Nov. 2010
Administrative Assistant, Section Chief, Gastroenterology
 Responsible for all administrative tasks assigned by Section Chief and staff. Maintained calendar/coordinated
meetings
 Assisted in updating departmental web page
 Coordinated travel, meetings, seminars
 Assisted in Fellowship Program
Temporary Executive Assistant Positions, Boston, MA January 2009 – July 09
Schepens Eye Research Institute, Boston,MA Nov. 2008 – Jan. 2009
 Reported to researchers and scientists assisting with research for and grant submissions
 Meeting Coordination
 General Correspondence
 Coordinated weekly staff meetings

4. Children’s Hospital, Boston,MA Aug, 2008 – Oct. 2008
Administrative Assistant, Director, Center on Media and Child Health
 Correspondence
 Web page updates
 Clinical, office and administrative calendars
 Coordinated meetings
 Monthly reports
Massachusetts General Hospital, Boston, MA March 2008 – June 2008
Administrative Coordinator, Department of Neurosurgery
 Responsible for administrative tasks relative to the lab
 Typed and submitted grants
 Tracked monies supported via grants
 Coordinated meetings, travel arrangements, lecture series
 Created purchase orders, check requests, petty cash paperwork
 Coordinated student employment and fellowships
Beth Israel Deaconess Medical Center Boston, MA Oct. 2006 – April 2007
Administrative Coordinator, Department of Radiology
 Typed and disseminated patient-related and academic correspondence
 Coordination of chest fellowship candidates, arranging visits to Boston and meetings with staff
 Coordination of grant studies, including coordination of clinical trials
Beth Israel Deaconess Medical Center,Boston, MA April 1998 – October 2006
Administrative Assistant, Office of the Chairman
 Administrative correspondence
 Meeting coordination
 Calendar Management
 Maintained and monitored physician’s staff appointments
Education:
 Massachusetts Bay Community College, Wellesley, MA January 1986
Associate Degree, Business Administration/Word Processing