1. Curriculum VITAE
R.S.Suryah
A dynamic, goal oriented, flexible, performance driven, team player with a vision
to drive process improvements applying logical thinking, analytical & problem
solving skills.
Experience Summary:
I have 3.4 years of experience in handling Risk and Compliance Investigations
processes for a leading E-Commerce company. My areas of expertise are
Buyer/Merchant Fraud analysis, Compliance (KYC, Sanction & SAR)
Investigations, performing Quality audits and drive key projects as Subject Matter
Expertise.
I have so far been able to empower myself with skills, knowledge and
experiences which help me deliver high standards of performance consistently
for my Organization, Stake holders, business partners, customers, management
and team members.
Experience Profile:
Senior/Tier II Investigator (from October 2015 till date)
Roles and Responsibilities:
 Handle Escalated investigations by Tier1 team to ascertain end decisions.
 Coordinate with Functional Compliance Team in US on various Sanction
Process and Other Risk related activities.
 Work on customer escalations, draft deep dive results, take corrective
actions.
 Drive business calls with stake holders like Program Managers, project
managers, Engineering & product teams etc.
 Manage Workflow for APA/CBA team
 Work across different queues in APA/CBA team.
Performance Rating: Achieves
Leadership Principles Rating: Solid strength
Mentor and Workflow (August 2014 till September 2015)
Roles and Responsibilities
 Mentoring new hires across various process such as KYC, Merchant
onboarding, AML
 Responsible for mentees performance drive their performance efficiently
 Propose development plan for underperformers
 Coordinate with the Team and was responsible to bridge the gap
regarding process related issues and doubts.

2.  Access Teams process Knowledge through various Process Knowledge
Tests.
 Quality audit mentee performance
 Responsible for the conversion of the New Hires from Interns to Fixed
Term Employees.
Performance Rating: Exceeds
Risk Investigator in Flexible Payments Services (May 2013 to Aug 2014)
Roles and Responsibilities
 Handle Sanction investigations process for US customers.
 Manage KYC (Know your customer) process, at customer onboarding
phase.
 Perform Fraud investigations for both buyers and sellers, analyze fraud
trends for online transactions, and take enforcement actions to prevent
fraud activities & bad debts.
 Analyze seller profile to provide required velocity to help operate smoothly
at the same time ensure prevent any credit risk to Amazon.
 Work on AML triggers to identify Money Laundering trends and report to
next level.
 Handle Chat services to provide fast track customer experience.
 Handle Dispute Investigations process.
Performance Rating: Exceeds
Achievements
 Won “Quality Pundit” award for the Month of November 2014 and June
2015
 Received Business Partner and Stake holder appreciations for
demonstrating Above and Beyond ownership.
Educational Background:
Degree /
Certificate
Institute / University Year of
Passing
Score %
B.Tech.
(Bio-Informatics
and Engineering)
Sathyabama University 2011 74%
Aggregate
XIIth Standard CSI Ewart Matriculation
School
2007 70.5%
Xth Standard St.Kevins Anglo Indian High
School
2005 83.3%

4. Strengths:
 Ownership driven, dependable and highly committed in fulfilling the given
responsibilities.
 Have strong ethical and moral values, maintain high level of integrity.
 Goal orientated and maintains high performance standards consistently.
 Team player, strong inter personal skills.
 Strong analytical mind and ability to take logical business decisions.
 Quick learner and open minded.
Personal Profile:
Father’s Name: Ravi
Date of Birth: 17/03/1989
Sex: Female
Marital Status: Single
Language Known: English, Tamil, Telugu.
Hobbies: Reading books
Address: 6/21 North Madha Church Street
Royapuram Chennai- 600013
Mob no: 9916895095
Email id: r.s.suryah1989@gmail.com