1. Brian J. Duchnak
BJDuchnak@gmail.com / 330-550-4863
Summary An experienced insurance and finance professional with a track record of continual career progression and solid performance. My
objective is to obtain a position where my experience will enable me to solve business problems.
Education Graduated Magna Cum Laude w ith a BSBA in Finance from Youngstow n State University.
Experience PROGRESSIVE INSURANCE (March 2008 – Present)
Data Analyst II (October 2014-Present)
Utilize technical and analytical skills to solve business problems w hile developing my leadership skills.
Achievements:
 Selected by my former manager to mentor my backfill for the Claims Control Analyst Rotational Program.
 Formulate hypotheses on projects I am w orking on and present my finding to leaders.
 On board and develop new analysts to Claims Control using my claims handling background.
 Analyze trends using senior leaders’ job objectives and present my findings monthly to our team.
 Suggest numerous w ays to improve the business. One of w hich made it to the CEO w ho w as open to testing the idea.
 Participated in the Youngstow n State College Recruiting Program designed to bring in entry-level talent to Progressive.
 Created a trend monitoring reporting package to help Process & Operations understand the results of Team-Based Handling.
 Built the foundation of our team’s Health Assessments to track the results of CCO business units & identify risks.
 Revamped state-level liability reports w hich w ere used by the Claims’ President in claims-w ide communication.
Data Analyst (June 2013-October 2014)
Piloted Claims Control Analyst Rotation Program designed to apply analytical skills on several claims agendas including injury, file
ow ner, finance, and specialty groups.
Achievements:
 Trained new ly hired analysts on claims process to enhance their business know ledge.
 Developed technical abilities to produce analysis, from requirements to delivery, using SQL, SAS, MBI, and Excel.
 Presented my claims analyst rotation experience and my thoughts on how to improve the program to the Controller and direct
reports.
 Received an “Above Expectations” performance evaluation during my rotation w ith the global team.
Multiline Rep (February 2011 – June 2013)
Adjusted claims w ith limited supervision for Boat, RV, Motorcycle, Travel Trailer, Commercial Auto, and Bodily Injury claims .
Achievements:
 Demonstrated leadership through facilitating meetings, coaching new staff, and being the single point of contact for multiline
product questions in the Ow ings Mills branch.
 Improved communication w ith other team members by documenting process and procedures using MS Office products.
 Applied analytical skills to resolve claims efficiently and accurately as evidenced by an exceeds 0-24 hour contact index of
74.06% and an exceeds CQI of 91.67%.
 Provided an exceptional customer experience as evidenced by an exceeds in NPS (71.43%) and an exceeds in CSS (75%).
Claims Generalist Associate (March 2010 – February 2011)
Adjusted claims involving high coverage and liability complexity, including multi-vehicle and total loss claims w hile providing an excellent
customer experience.
Achievements:
 Selected by the branch manager to be the only representative in Ow ings Mills to handle complex commercial claims.
Senior Central Claims Adjuster (April 2009 – March 2010)
Adjusted claims w ith coverage complexity involving customers nationw ide.
Achievements:
 Participated in the West Texas Weather Related Event pilot in addition to my ow n claim inventory. Additional responsibilities
included customer call outs, analyzing data to report to management on several aspects of the pilot, and training new reps on
the pilot’s processes.
Central Claims Adjuster (July 2008 – April 2009)
Adjusted claims involving single vehicle or limited number of features via inbound and outbound calls and resolved physical damage,
rental, and other coverage issues.
Achievements:
 Received an “Exceeds” performance evaluation in 2008.
Claims Contact Rep (March 2008 – July 2008)
Served as first point of contact betw een the customer and Progressive in the claims process.
Achievements:
 Graduated from Claims University at the top of class w ith a 98%.
SKY BANK/THE HUNTINGTON NATIONAL BANK (August 2005 – September 2007)
Skills Claims Handling, Process, and Systems • Analytics • Leadership • Excel • Pow erpoint • SAS • MBI • SQL